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NPS
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Integrate
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About Integrate's Brand
Integrate 2015 is the world’s largest technology conference, expo, and social network. Among its major competitors, Integrate is ranked in 5th place for NPS while Yext is 1st, and bronto is 2nd.Their current valuation is $200.00M
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Integrate CMO
Integrate Ranking
- #3 / 4 of its competitors
Integrate NPS
Integrate's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Integrate's customers would recommend using the product based on a scale of -100 to 100.
Integrate Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Integrate NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
May 2023 -50 | May 2023 | -50 |
Aug 2024 0 | Aug 2024 | 0 |
How Other Brands Compare
Integrate is ranked third for NPS among its competitors. Yext and TechTarget come in first and second, with Signpost coming in at #4. Among those competitors, it is the lowest valued company behind TechTarget.
Integrate |  Yext |  TechTarget |  Signpost | |
| Global Ranking | #- | #634 | #- | #- |
| NPS | 0 | 36 | 10 | -51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $200.00M | $1.85B | $2.57B | $250.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Integrate NPS vs. Competitors
Compared to its competitors, Integrate's NPS is rated right above RainKing, and is preceded by Singular.
| COMPANY | NPS Score | |
|---|---|---|
| Yext | 36 |
 | bronto | 20 |
| TechTarget | 10 |
 | Singular | 8 |
| Integrate | 0 |
 | RainKing | N/A |
 | Semcasting | N/A |
| Signpost | -51 |
Integrate Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Integrate users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Integrate Customer Loyalty vs. Competitors
Compared to its competitors, Integrate's Customer Loyalty score is rated right above TechTarget, and is preceded by Singular.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Signpost | 85% |
| Yext | 76% |
| Singular | 75% |
| Integrate | 68% |
| TechTarget | 55% |
| bronto | N/A |
| RainKing | N/A |
| Semcasting | N/A |
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VS
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Integrate Product Quality
3/5
Integrate has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Integrate Product Information
Integrate’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://integrate.com
- Company Size
- 51-200 Employees
Industry
Tech
Media
SaaS
Integrate Product Quality vs. Competitors
Compared to its competitors, Integrate's Product Quality score is rated right above RainKing, and is preceded by Signpost.
| COMPANY | Product Quality Score | |
|---|---|---|
| Yext | 3.9/5 |
| bronto | 3.8/5 |
| TechTarget | 3.7/5 |
| Singular | 3.4/5 |
| Signpost | 3.2/5 |
| Integrate | 3/5 |
| RainKing | N/A |
| Semcasting | N/A |
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Integrate Pricing
Integrate ROI & Value For Money
3.1/5
Integrate has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Integrate Pricing vs. Competitors
Compared to its competitors, Integrate's ROI score is rated right above Signpost, and is preceded by Singular.
| COMPANY | Pricing Score | |
|---|---|---|
| Yext | 3.9/5 |
| bronto | 3.8/5 |
| TechTarget | 3.6/5 |
| Singular | 3.6/5 |
| Integrate | 3.1/5 |
| Signpost | 2.8/5 |
| RainKing | N/A |
| Semcasting | N/A |
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Integrate Customer Satisfaction (CSAT)
Integrate Customer Satisfaction (CSAT) Score
100 / 100
Integrate has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Integrate Customer Satisfaction vs. Competitors
Compared to its competitors, Integrate's Customer Satisfaction score is rated right above Yext .
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Integrate | 100% |
| Yext | 82% |
| Singular | 67% |
| TechTarget | 55% |
| Signpost | 17% |
| bronto | 0% |
| RainKing | 0% |
| Semcasting | 0% |
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VS
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Integrate Customer Service
3/5
Integrate has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Integrate's Customer Service
Address
Scottsdale, AZ
Website
http://integrate.com
Integrate Customer Service vs. Competitors
Compared to its competitors, Integrate's Customer Service score is rated right above RainKing, and is preceded by Signpost.
| COMPANY | Customer Service Score | |
|---|---|---|
| Yext | 3.9/5 |
| bronto | 3.7/5 |
| TechTarget | 3.7/5 |
| Singular | 3.7/5 |
| Signpost | 3.2/5 |
| Integrate | 3/5 |
| RainKing | N/A |
| Semcasting | N/A |
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Integrate as an Employer
2.8/5
Integrate has a 2.8/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Integrate scored a 0 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Integrate would recommend the brand to a friend. ENPS measures how likely Integrate employees would recommend working at Integrate to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
