100
NPS
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InTouch Health
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About InTouch Health's Brand
InTouch Health is the #1 ranked virtual care platform Among its major competitors, InTouch Health is ranked in 1st place for NPS while Quidel is 2nd, and Yardi Systems is 3rd.Their current valuation is $100.00M
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
InTouch Health Ranking
- #1 / 4 of its competitors
InTouch Health NPS
InTouch Health's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether InTouch Health's customers would recommend using the product based on a scale of -100 to 100.
InTouch Health Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
InTouch Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 100 | Jan 2024 | 100 |
How Other Brands Compare
InTouch Health is ranked first for NPS among its competitors. Quidel and Teladoc come in second and third, with American Well coming in at #4. Among those competitors, it is the lowest valued company behind Teladoc.
InTouch Health |  Teladoc |  Quidel |  American Well | |
| Global Ranking | #- | #559 | #- | #- |
| NPS | 100 | 16 | 21 | 12 |
| Valuation Updated every 24 hours for public companies | $100.00M | $27.71B | $5.65B | $1.00B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InTouch Health NPS vs. Competitors
Compared to its competitors, InTouch Health's NPS is rated right above Quidel.
| COMPANY | NPS Score | |
|---|---|---|
| InTouch Health | 100 |
| Quidel | 21 |
 | Yardi Systems | 18 |
| Teladoc | 16 |
 | Surgical Care Affiliates | 13 |
| American Well | 12 |
 | Avizia | N/A |
 | CareView Communications | N/A |
 | Vidyo | -50 |
InTouch Health Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of InTouch Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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InTouch Health Customer Loyalty vs. Competitors
Compared to its competitors, InTouch Health's Customer Loyalty score is rated right above American Well.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| InTouch Health | 100% |
| American Well | 79% |
| Teladoc | 72% |
| Yardi Systems | 70% |
| Surgical Care Affiliates | 69% |
| Quidel | 62% |
| Vidyo | 54% |
| Avizia | N/A |
| CareView Communications | N/A |
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InTouch Health Product Quality
5/5
InTouch Health has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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InTouch Health Product Information
InTouch Health’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Healthcare
InTouch Health Product Quality vs. Competitors
Compared to its competitors, InTouch Health's Product Quality score is rated right above Avizia.
| COMPANY | Product Quality Score | |
|---|---|---|
| InTouch Health | 5/5 |
| Avizia | 4/5 |
| Surgical Care Affiliates | 3.9/5 |
| Teladoc | 3.5/5 |
| American Well | 3.5/5 |
| Yardi Systems | 3.5/5 |
| Quidel | 3.4/5 |
| Vidyo | 2.8/5 |
| CareView Communications | N/A |
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InTouch Health Pricing
InTouch Health ROI & Value For Money
4.5/5
InTouch Health has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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InTouch Health Pricing vs. Competitors
Compared to its competitors, InTouch Health's ROI score is rated right above Surgical Care Affiliates.
| COMPANY | Pricing Score | |
|---|---|---|
| InTouch Health | 4.5/5 |
| Surgical Care Affiliates | 4/5 |
| Teladoc | 3.7/5 |
| American Well | 3.6/5 |
| Yardi Systems | 3.4/5 |
| Quidel | 3.2/5 |
| Vidyo | 2.7/5 |
| Avizia | N/A |
| CareView Communications | N/A |
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InTouch Health Customer Satisfaction (CSAT)
InTouch Health Customer Satisfaction (CSAT) Score
100 / 100
InTouch Health has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
InTouch Health Customer Satisfaction vs. Competitors
Compared to its competitors, InTouch Health's Customer Satisfaction score is rated right above Surgical Care Affiliates.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| InTouch Health | 100% |
| Surgical Care Affiliates | 84% |
| Quidel | 70% |
| Teladoc | 70% |
| Yardi Systems | 58% |
| American Well | 50% |
| Vidyo | 33% |
| Avizia | 0% |
| CareView Communications | 0% |
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InTouch Health Customer Service
5/5
InTouch Health has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About InTouch Health's Customer Service
Address
7402 Hollister Avenue, Santa Barbara, CA 93117
Website
http://www.intouchhealth.com/
Phone Number
8055628686
InTouch Health Customer Service vs. Competitors
Compared to its competitors, InTouch Health's Customer Service score is rated right above Surgical Care Affiliates.
| COMPANY | Customer Service Score | |
|---|---|---|
| InTouch Health | 5/5 |
| Surgical Care Affiliates | 4/5 |
| Teladoc | 3.7/5 |
| Yardi Systems | 3.5/5 |
| American Well | 3.5/5 |
| Quidel | 3.2/5 |
| Vidyo | 2.9/5 |
| Avizia | N/A |
| CareView Communications | N/A |
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Consumer vs. Employees
InTouch Health scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of InTouch Health would recommend the brand to a friend. ENPS measures how likely InTouch Health employees would recommend working at InTouch Health to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
