34
NPS
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Intradiem
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About Intradiem's Brand
Intradiem’s Intraday Automation solutions empower organizations to create extraordinary customer experiences by optimizing the workday. Among its major competitors, Intradiem is ranked in 3rd place for NPS while Pipedrive is 1st, and Five9 Inc is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Intradiem Ranking
- #3 / 4 of its competitors
Intradiem NPS
Intradiem's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Intradiem's customers would recommend using the product based on a scale of -100 to 100.
Intradiem Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Intradiem NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 100 | Oct 2020 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Feb 2022 50 | Feb 2022 | 50 |
Jul 2022 20 | Jul 2022 | 20 |
Feb 2024 33 | Feb 2024 | 33 |
How Other Brands Compare
Intradiem is ranked third for NPS among its competitors. Pipedrive and Five9 Inc come in first and second, with Monet Software coming in at #4.
Intradiem |  Pipedrive |  Five9 Inc |  Monet Software | |
| Global Ranking | #- | #895 | #- | #- |
| NPS | 34 | 48 | 34 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $300.00M | $12.57B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Intradiem NPS vs. Competitors
Compared to its competitors, Intradiem's NPS is rated right above Monet Software, and is preceded by Five9 Inc.
| COMPANY | NPS Score | |
|---|---|---|
| Pipedrive | 48 |
| Five9 Inc | 34 |
| Intradiem | 34 |
| Monet Software | 30 |
 | NewVoiceMedia | 25 |
 | Velocify | 13 |
 | XANT | 0 |
 | AppVault | -100 |
Intradiem Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Intradiem users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Intradiem Customer Loyalty vs. Competitors
Compared to its competitors, Intradiem's Customer Loyalty score is rated right above Velocify, and is preceded by Five9 Inc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| XANT | 100% |
| Pipedrive | 84% |
| Five9 Inc | 78% |
| Intradiem | 69% |
| Velocify | 66% |
| Monet Software | N/A |
| NewVoiceMedia | N/A |
| AppVault | N/A |
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Intradiem Product Quality
3.3/5
Intradiem has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Intradiem Product Information
Intradiem’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.intradiem.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Education
Productivity
SaaS
Intradiem Product Quality vs. Competitors
Compared to its competitors, Intradiem's Product Quality score is rated right above AppVault, and is preceded by Velocify.
| COMPANY | Product Quality Score | |
|---|---|---|
| XANT | 5/5 |
| Pipedrive | 4.2/5 |
| Monet Software | 4.2/5 |
| NewVoiceMedia | 3.9/5 |
| Five9 Inc | 3.8/5 |
| Velocify | 3.7/5 |
| Intradiem | 3.3/5 |
| AppVault | 2.5/5 |
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Intradiem Pricing
Intradiem ROI & Value For Money
3.2/5
Intradiem has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Intradiem Pricing vs. Competitors
Compared to its competitors, Intradiem's ROI score is rated right below Velocify.
| COMPANY | Pricing Score | |
|---|---|---|
| XANT | 4.7/5 |
| Pipedrive | 4.2/5 |
| Monet Software | 4.2/5 |
| NewVoiceMedia | 4/5 |
| AppVault | 4/5 |
| Five9 Inc | 3.8/5 |
| Velocify | 3.3/5 |
| Intradiem | 3.2/5 |
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Intradiem Customer Satisfaction (CSAT)
Intradiem Customer Satisfaction (CSAT) Score
60 / 100
Intradiem has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Intradiem Customer Satisfaction vs. Competitors
Compared to its competitors, Intradiem's Customer Satisfaction score is rated right above Velocify, and is preceded by Five9 Inc.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pipedrive | 82% |
| Five9 Inc | 76% |
| Intradiem | 60% |
| Velocify | 54% |
| Monet Software | 0% |
| NewVoiceMedia | 0% |
| XANT | 0% |
| AppVault | 0% |
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Intradiem Customer Service
3.4/5
Intradiem has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Intradiem's Customer Service
Address
Alpharetta, GA 30022
Website
http://www.intradiem.com
Phone Number
678-356-3500
Intradiem Customer Service vs. Competitors
Compared to its competitors, Intradiem's Customer Service score is rated right above Velocify, and is preceded by Monet Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| NewVoiceMedia | 5/5 |
| XANT | 4.5/5 |
| Pipedrive | 4.1/5 |
| Five9 Inc | 3.8/5 |
| Monet Software | 3.7/5 |
| Intradiem | 3.4/5 |
| Velocify | 3/5 |
| AppVault | N/A |
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Intradiem as an Employer
3.2/5
Intradiem has a 3.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Intradiem scored a 34 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Intradiem would recommend the brand to a friend. ENPS measures how likely Intradiem employees would recommend working at Intradiem to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
