Ionis Pharmaceuticals NPS & Customer Reviews

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Ionis Pharmaceuticals

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Ionis Pharmaceuticals

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About Ionis Pharmaceuticals' Brand

Ionis Pharmaceuticals is a drugmaker company Among its major competitors, Ionis Pharmaceuticals is ranked in 6th place for NPS while Amgen is 1st, and Alnylam Pharmaceuticals is 2nd.Their current market cap is $5.89B

Brand at a Glance

53%

Customer Loyalty

3.5/5

Product Quality

2.8/5

Pricing

2.3/5

Customer Service

Ionis Pharmaceuticals Ranking

^#4 / 4 of its competitors

Ionis Pharmaceuticals NPS

Ionis Pharmaceuticals's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Ionis Pharmaceuticals's customers would recommend using the product based on a scale of -100 to 100.

Ionis Pharmaceuticals Overall NPS

NPS

50%	Promoters
0%	Passives
50%	Detractors

Ionis Pharmaceuticals NPS Trend

-100

-50

100

Summary	Date	Score
Feb 2021 100	Feb 2021	100
Nov 2021 0	Nov 2021	0
Feb 2022 33	Feb 2022	33
May 2023 50	May 2023	50
Oct 2023 20	Oct 2023	20
Jan 2024 33	Jan 2024	33
Apr 2024 15	Apr 2024	15
Jan 2026 0	Jan 2026	0

How Other Brands Compare

Ionis Pharmaceuticals is ranked #4 for NPS among its competitors. Amgen and Biogen come in first and second, with Gilead Sciences coming in at third. Among those competitors, it is the lowest valued company behind Amgen.

	Ionis Pharmaceuticals	Biogen	Gilead Sciences	Amgen
Global Ranking	#-	#388	#478	#-
NPS	0	21	20	24
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$5.89B	$42.46B	$83.65B	$145.56B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Ionis Pharmaceuticals NPS vs. Competitors

Compared to its competitors, Ionis Pharmaceuticals's NPS is rated right above Reata Pharmaceuticals, and is preceded by Celgene.

COMPANY		NPS Score
	Amgen	24
	Alnylam Pharmaceuticals	24
	Biogen	21
	Gilead Sciences	20
	Celgene	0
	Ionis Pharmaceuticals	0
	Reata Pharmaceuticals	N/A
	Shire	N/A

Ionis Pharmaceuticals Customer Loyalty

53%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

53% of Ionis Pharmaceuticals users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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53%

47%

Ionis Pharmaceuticals Customer Loyalty vs. Competitors

Compared to its competitors, Ionis Pharmaceuticals's Customer Loyalty score is rated right above Reata Pharmaceuticals, and is preceded by Celgene.

COMPANY		Customer Loyalty Score
	Alnylam Pharmaceuticals	85%
	Amgen	77%
	Biogen	75%
	Gilead Sciences	71%
	Celgene	63%
	Ionis Pharmaceuticals	53%
	Reata Pharmaceuticals	N/A
	Shire	N/A

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Ionis Pharmaceuticals Product Quality

3.5/5

Ionis Pharmaceuticals has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.

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Ionis Pharmaceuticals Product Information

Ionis Pharmaceuticals’s product quality score is a 3.5 out of 5 as rated by its users and customers.

Website: http://www.ionispharma.com/

Company Size: 201-500 Employees

Industry

Tech

Biotech and Pharmaceuticals

Healthcare

Ionis Pharmaceuticals Product Quality vs. Competitors

Compared to its competitors, Ionis Pharmaceuticals's Product Quality score is rated right above Celgene, and is preceded by Gilead Sciences.

COMPANY		Product Quality Score
	Biogen	4/5
	Amgen	3.8/5
	Alnylam Pharmaceuticals	3.8/5
	Gilead Sciences	3.8/5
	Ionis Pharmaceuticals	3.5/5
	Celgene	3.4/5
	Reata Pharmaceuticals	N/A
	Shire	N/A

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Ionis Pharmaceuticals Pricing

Ionis Pharmaceuticals ROI & Value For Money

2.8/5

Ionis Pharmaceuticals has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.

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Ionis Pharmaceuticals Pricing vs. Competitors

Compared to its competitors, Ionis Pharmaceuticals's ROI score is rated right above Reata Pharmaceuticals, and is preceded by Alnylam Pharmaceuticals.

COMPANY		Pricing Score
	Biogen	3.8/5
	Amgen	3.8/5
	Gilead Sciences	3.6/5
	Celgene	3.6/5
	Alnylam Pharmaceuticals	3/5
	Ionis Pharmaceuticals	2.8/5
	Reata Pharmaceuticals	N/A
	Shire	N/A

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Ionis Pharmaceuticals Customer Satisfaction (CSAT)

Ionis Pharmaceuticals Customer Satisfaction (CSAT) Score

50 / 100

Ionis Pharmaceuticals has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	33%
Satisfied	17%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	17%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

17%

Neither Satisfied nor Dissatisfied

Dissatisfied

17%

Very Dissatisfied

33%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Ionis Pharmaceuticals Customer Satisfaction vs. Competitors

Compared to its competitors, Ionis Pharmaceuticals's Customer Satisfaction score is rated right above Reata Pharmaceuticals, and is preceded by Gilead Sciences.

COMPANY		Customer Satisfaction (CSAT) Score
	Celgene	86%
	Biogen	78%
	Amgen	67%
	Alnylam Pharmaceuticals	67%
	Gilead Sciences	64%
	Ionis Pharmaceuticals	50%
	Reata Pharmaceuticals	0%
	Shire	0%

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Ionis Pharmaceuticals Customer Service

2.3/5

Ionis Pharmaceuticals has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.

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About Ionis Pharmaceuticals's Customer Service

Address

2855 Gazelle Court, Carlsbad, CA

Website

http://www.ionispharma.com/

Phone Number

(760)931-9200

Ionis Pharmaceuticals Customer Service vs. Competitors

Compared to its competitors, Ionis Pharmaceuticals's Customer Service score is rated right above Reata Pharmaceuticals, and is preceded by Alnylam Pharmaceuticals.

COMPANY		Customer Service Score
	Amgen	3.9/5
	Gilead Sciences	3.9/5
	Biogen	3.8/5
	Celgene	3.4/5
	Alnylam Pharmaceuticals	3.3/5
	Ionis Pharmaceuticals	2.3/5
	Reata Pharmaceuticals	N/A
	Shire	N/A

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Ionis Pharmaceuticals as an Employer

2.5/5

Ionis Pharmaceuticals has a 2.5/5 stars for its overall company culture rated by their employees

bottom

CEO of Ionis Pharmaceuticals

Stanley Crooke

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Ionis Pharmaceuticals scored a 0 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Ionis Pharmaceuticals would recommend the brand to a friend. ENPS measures how likely Ionis Pharmaceuticals employees would recommend working at Ionis Pharmaceuticals to a friend.

Net Promoter Score

NPS Score

50%	Promoters
0%	Passive
50%	Detractors

Employee Net Promoter Score

-40

eNPS Score

20%	Promoters
20%	Passive
60%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail