22
NPS
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ISS Group
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About ISS Group's Brand
ISS services include: cleaning services, support services, property services, catering services, security services and facility management services. Among its major competitors, ISS Group is ranked in 1st place for NPS while JLL is 2nd, and CBRE is 3rd.Their current market cap is $3.51B
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
ISS Group Ranking
- #1 / 4 of its competitors
ISS Group NPS
ISS Group's Net Promoter Score (NPS) is a 22 with 48% Promoters, 26% Passives, and 26% Detractors. Net Promoter Score tracks whether ISS Group's customers would recommend using the product based on a scale of -100 to 100.
ISS Group Overall NPS
| 48% | Promoters |
|---|---|
| 26% | Passives |
| 26% | Detractors |
ISS Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 5 | May 2023 | 5 |
Jun 2023 17 | Jun 2023 | 17 |
Jul 2023 20 | Jul 2023 | 20 |
Sep 2023 20 | Sep 2023 | 20 |
Oct 2023 14 | Oct 2023 | 14 |
Dec 2023 16 | Dec 2023 | 16 |
Jan 2024 16 | Jan 2024 | 16 |
Feb 2024 14 | Feb 2024 | 14 |
Feb 2025 18 | Feb 2025 | 18 |
Mar 2025 21 | Mar 2025 | 21 |
Apr 2025 24 | Apr 2025 | 24 |
Sep 2025 22 | Sep 2025 | 22 |
How Other Brands Compare
ISS Group is ranked first for NPS among its competitors. JLL and CBRE come in second and third, with Cushman & Wakefield coming in at #4. Among those competitors, it is the lowest valued company behind CBRE.
ISS Group |  CBRE |  JLL |  Cushman & Wakefield | |
| Global Ranking | #- | #267 | #443 | #514 |
| NPS | 22 | 15 | 19 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $3.51B | $24.40B | $9.43B | $3.67B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ISS Group NPS by Gender
ISS Group's NPS was rated 50 by Male customers on Comparably.
Male
50
ISS Group's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
ISS Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ISS Group NPS by Ethnicity
ISS Group's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
ISS Group NPS vs. Competitors
Compared to its competitors, ISS Group's NPS is rated right above JLL.
| COMPANY | NPS Score | |
|---|---|---|
| ISS Group | 22 |
| JLL | 19 |
| CBRE | 15 |
 | ABM Industries | 5 |
 | Sodexo | -6 |
| Cushman & Wakefield | -12 |
 | Aramark | -33 |
ISS Group Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of ISS Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ISS Group Customer Loyalty Score by Gender
ISS Group's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
ISS Group Customer Loyalty Score by Ethnicity
ISS Group's Customer Loyalty score was rated 70% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ISS Group.
70
out of 100
Asian or Pacific Islander
ISS Group Customer Loyalty vs. Competitors
Compared to its competitors, ISS Group's Customer Loyalty score is rated right above Cushman & Wakefield.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ISS Group | 76% |
| Cushman & Wakefield | 76% |
| JLL | 74% |
| CBRE | 72% |
| Sodexo | 69% |
| ABM Industries | 68% |
| Aramark | 62% |
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ISS Group Product Quality
3.3/5
ISS Group has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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ISS Group Product Information
ISS Group’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://www.issworld.com
- Company Size
- 10,000+ Employees
Industry
Facilities Services
Quick Insights into ISS Group Product Quality
ISS Group's Product Quality score was rated highest by Male customers.
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Ranked ISS Group Product Quality the Highest
ISS Group Product Quality Score by Gender
ISS Group's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
ISS Group Product Quality Score by Ethnicity
ISS Group's Product Quality score was rated 3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ISS Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3 | Asian or Pacific Islander | 3 |
ISS Group Product Quality vs. Competitors
Compared to its competitors, ISS Group's Product Quality score is rated right above Cushman & Wakefield, and is preceded by CBRE.
| COMPANY | Product Quality Score | |
|---|---|---|
| JLL | 3.7/5 |
| CBRE | 3.6/5 |
| ISS Group | 3.3/5 |
| Cushman & Wakefield | 3.1/5 |
| ABM Industries | 3/5 |
| Sodexo | 3/5 |
| Aramark | 2.7/5 |
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ISS Group Pricing
ISS Group ROI & Value For Money
3.7/5
ISS Group has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into ISS Group ROI
ISS Group's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked ISS Group ROI the Highest
ISS Group ROI Score by Gender
ISS Group's ROI score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
ISS Group ROI Score by Ethnicity
ISS Group's ROI score was rated 3.8 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
ISS Group Pricing vs. Competitors
Compared to its competitors, ISS Group's ROI score is rated right above JLL.
| COMPANY | Pricing Score | |
|---|---|---|
| ISS Group | 3.7/5 |
| JLL | 3.6/5 |
| CBRE | 3.6/5 |
| ABM Industries | 3.1/5 |
| Sodexo | 3/5 |
| Cushman & Wakefield | 3/5 |
| Aramark | 2.5/5 |
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ISS Group Customer Satisfaction (CSAT)
ISS Group Customer Satisfaction (CSAT) Score
51 / 100
ISS Group has an overall Customer Satisfaction score of 51 rated by its users and customers.
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Very Satisfied
29%
Satisfied
22%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ISS Group Customer Satisfaction
ISS Group's Customer Satisfaction score was rated highest by Male customers.
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Ranked ISS Group Customer Satisfaction the Highest
ISS Group Customer Satisfaction Score by Gender
ISS Group's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
ISS Group Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
ISS Group's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
ISS Group Customer Satisfaction vs. Competitors
Compared to its competitors, ISS Group's Customer Satisfaction score is rated right above Aramark, and is preceded by Sodexo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| JLL | 70% |
| CBRE | 67% |
| Cushman & Wakefield | 53% |
| ABM Industries | 52% |
| Sodexo | 52% |
| ISS Group | 51% |
| Aramark | 39% |
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ISS Group Customer Service
3.7/5
ISS Group has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ISS Group's Customer Service
Address
1017 Central Pkwy N # 100, San Antonio, TX 78232
Website
https://www.issworld.com
Phone Number
(210) 495-6021
Quick Insights into ISS Group Customer Service
ISS Group's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked ISS Group Customer Service the Highest
ISS Group Customer Service Score by Gender
ISS Group's Customer Service score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
ISS Group Customer Service Score by Ethnicity
ISS Group's Customer Service score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ISS Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
ISS Group Customer Service vs. Competitors
Compared to its competitors, ISS Group's Customer Service score is rated right above CBRE.
| COMPANY | Customer Service Score | |
|---|---|---|
| ISS Group | 3.7/5 |
| CBRE | 3.7/5 |
| JLL | 3.7/5 |
| Cushman & Wakefield | 3.1/5 |
| ABM Industries | 3/5 |
| Sodexo | 3/5 |
| Aramark | 2.6/5 |
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ISS Group as an Employer
4.3/5
ISS Group has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ISS Group scored a 22 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of ISS Group would recommend the brand to a friend. ENPS measures how likely ISS Group employees would recommend working at ISS Group to a friend.
Net Promoter Score
22
NPS Score
| 48% | Promoters |
|---|---|
| 26% | Passive |
| 26% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
