21
NPS
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J & J Snack Foods Corp.
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About J & J Snack Foods Corp. Brand
J&J Snack Foods manufactures nutritional snack foods and distributes frozen beverages. Among its major competitors, J & J Snack Foods Corp. is ranked in 5th place for NPS while Snyder's-Lance is 1st, and Herr Foods is 2nd. Overall, J & J Snack Foods Corp. has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $2.87B
Brand at a Glance
66%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
J & J Snack Foods Corp. Ranking
- #3 / 4 of its competitors
J & J Snack Foods Corp. NPS
J & J Snack Foods Corp.'s Net Promoter Score (NPS) is a 21 with 57% Promoters, 7% Passives, and 36% Detractors. Net Promoter Score tracks whether J & J Snack Foods Corp.'s customers would recommend using the product based on a scale of -100 to 100.
J & J Snack Foods Corp. Overall NPS
| 57% | Promoters |
|---|---|
| 7% | Passives |
| 36% | Detractors |
J & J Snack Foods Corp. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 100 | Jul 2020 | 100 |
Oct 2020 100 | Oct 2020 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Jun 2022 60 | Jun 2022 | 60 |
Jul 2022 33 | Jul 2022 | 33 |
Aug 2022 11 | Aug 2022 | 11 |
Nov 2023 20 | Nov 2023 | 20 |
Mar 2024 17 | Mar 2024 | 17 |
Mar 2025 14 | Mar 2025 | 14 |
Sep 2025 22 | Sep 2025 | 22 |
How Other Brands Compare
J & J Snack Foods Corp. is ranked third for NPS among its competitors. McCormick & Company and Coca-Cola Bottling Consolidated come in first and second, with Mills coming in at #4. Among those competitors, it is the third most valued company behind Mills.
J & J Snack Foods Corp. |  McCormick & Company |  Mills |  Coca-Cola Bottling Consolidated | |
| Global Ranking | #- | #995 | #- | #- |
| NPS | 21 | 35 | 0 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | - | - | - |
| Valuation Updated every 24 hours for public companies | $2.87B | $23.83B | $47.37B | $2.06B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
J & J Snack Foods Corp. NPS vs. Competitors
Compared to its competitors, J & J Snack Foods Corp.'s NPS is rated right above Cal-Maine Foods, and is preceded by Coca-Cola Bottling Consolidated.
J & J Snack Foods Corp. Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of J & J Snack Foods Corp. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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J & J Snack Foods Corp. Customer Loyalty vs. Competitors
Compared to its competitors, J & J Snack Foods Corp.'s Customer Loyalty score is rated right above Mills, and is preceded by Cal-Maine Foods.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Coca-Cola Bottling Consolidated | 88% |
| McCormick & Company | 86% |
 | Snyder's-Lance | 82% |
 | Herr Foods | 81% |
 | Cal-Maine Foods | 77% |
| J & J Snack Foods Corp. | 66% |
| Mills | N/A |
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J & J Snack Foods Corp. Product Quality
3.7/5
J & J Snack Foods Corp. has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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J & J Snack Foods Corp. Product Information
J & J Snack Foods Corp.’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.jjsnack.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Food & Beverages
J & J Snack Foods Corp. Product Quality vs. Competitors
Compared to its competitors, J & J Snack Foods Corp.'s Product Quality score is rated right above Snyder's-Lance, and is preceded by Coca-Cola Bottling Consolidated.
| COMPANY | Product Quality Score | |
|---|---|---|
| McCormick & Company | 4.2/5 |
| Cal-Maine Foods | 4.1/5 |
| Coca-Cola Bottling Consolidated | 3.9/5 |
| J & J Snack Foods Corp. | 3.7/5 |
| Snyder's-Lance | 3.7/5 |
| Herr Foods | 3.7/5 |
| Mills | N/A |
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J & J Snack Foods Corp. Pricing
J & J Snack Foods Corp. ROI & Value For Money
3.7/5
J & J Snack Foods Corp. has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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J & J Snack Foods Corp. Pricing vs. Competitors
Compared to its competitors, J & J Snack Foods Corp.'s ROI score is rated right above Snyder's-Lance, and is preceded by Herr Foods.
| COMPANY | Pricing Score | |
|---|---|---|
| McCormick & Company | 4/5 |
| Coca-Cola Bottling Consolidated | 3.7/5 |
| Herr Foods | 3.7/5 |
| J & J Snack Foods Corp. | 3.7/5 |
| Snyder's-Lance | 3.6/5 |
| Cal-Maine Foods | 3.5/5 |
| Mills | N/A |
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J & J Snack Foods Corp. Customer Satisfaction (CSAT)
J & J Snack Foods Corp. Customer Satisfaction (CSAT) Score
63 / 100
J & J Snack Foods Corp. has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
12%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
J & J Snack Foods Corp. Customer Satisfaction vs. Competitors
Compared to its competitors, J & J Snack Foods Corp.'s Customer Satisfaction score is rated right above Herr Foods, and is preceded by Snyder's-Lance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Cal-Maine Foods | 84% |
| McCormick & Company | 81% |
| Coca-Cola Bottling Consolidated | 71% |
| Snyder's-Lance | 65% |
| J & J Snack Foods Corp. | 63% |
| Herr Foods | 60% |
| Mills | 0% |
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J & J Snack Foods Corp. Customer Service
3.8/5
J & J Snack Foods Corp. has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About J & J Snack Foods Corp.'s Customer Service
Address
Pennsauken, NJ
Website
http://www.jjsnack.com/
J & J Snack Foods Corp. Customer Service vs. Competitors
Compared to its competitors, J & J Snack Foods Corp.'s Customer Service score is rated right above Coca-Cola Bottling Consolidated, and is preceded by Snyder's-Lance.
| COMPANY | Customer Service Score | |
|---|---|---|
| McCormick & Company | 4.1/5 |
| Snyder's-Lance | 4/5 |
| J & J Snack Foods Corp. | 3.8/5 |
| Coca-Cola Bottling Consolidated | 3.8/5 |
| Cal-Maine Foods | 3.6/5 |
| Herr Foods | 3.6/5 |
| Mills | N/A |
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J & J Snack Foods Corp. as an Employer
4.6/5
J & J Snack Foods Corp. has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
CEO of J & J Snack Foods Corp.
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
J & J Snack Foods Corp. scored a 21 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of J & J Snack Foods Corp. would recommend the brand to a friend. ENPS measures how likely J & J Snack Foods Corp. employees would recommend working at J & J Snack Foods Corp. to a friend.
Net Promoter Score
21
NPS Score
| 57% | Promoters |
|---|---|
| 7% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 69% | Promoters |
|---|---|
| 16% | Passive |
| 15% | Detractors |
