100
NPS
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Jeronimo Martins
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About Jeronimo Martins' Brand
Jeronimo Martins SGPS SA is holding company engaged in the retail and wholesale operations in Portugal and Poland.The Company's business is structured in three segments: Food Distribution, Manufacturing and Services. Among its major competitors, Jeronimo Martins is ranked in 1st place for NPS while Galp Energia is 2nd, and US FOODS INC. is 3rd.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Jeronimo Martins Ranking
- #1 / 4 of its competitors
Jeronimo Martins NPS
Jeronimo Martins's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Jeronimo Martins's customers would recommend using the product based on a scale of -100 to 100.
Jeronimo Martins Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Jeronimo Martins NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Jul 2024 100 | Jul 2024 | 100 |
Sep 2024 100 | Sep 2024 | 100 |
How Other Brands Compare
Jeronimo Martins is ranked first for NPS among its competitors. US FOODS INC. and EDP Energias de Portugal come in second and third, with Sysco coming in at #4.
Jeronimo Martins |  Sysco |  US FOODS INC. |  EDP Energias de Portugal | |
| Global Ranking | #- | #146 | #553 | #- |
| NPS | 100 | -17 | 5 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $39.81B | $8.05B | $23.31B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Jeronimo Martins NPS vs. Competitors
Compared to its competitors, Jeronimo Martins's NPS is rated right above Galp Energia.
| COMPANY | NPS Score | |
|---|---|---|
| Jeronimo Martins | 100 |
 | Galp Energia | 50 |
| US FOODS INC. | 5 |
| EDP Energias de Portugal | 0 |
| Sysco | -17 |
 | Sonae | -100 |
Jeronimo Martins Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Jeronimo Martins users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Jeronimo Martins Customer Loyalty vs. Competitors
Compared to its competitors, Jeronimo Martins's Customer Loyalty score is rated right above Galp Energia, and is preceded by Sysco.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| EDP Energias de Portugal | 100% |
| US FOODS INC. | 76% |
| Sysco | 71% |
| Jeronimo Martins | 55% |
| Galp Energia | 55% |
| Sonae | N/A |
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Jeronimo Martins Product Quality
4.5/5
Jeronimo Martins has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Jeronimo Martins Product Information
Jeronimo Martins’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.jeronimomartins.pt
- Company Size
- 10,000+ Employees
Jeronimo Martins Product Quality vs. Competitors
Compared to its competitors, Jeronimo Martins's Product Quality score is rated right above Galp Energia.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jeronimo Martins | 4.5/5 |
| Galp Energia | 4.5/5 |
| US FOODS INC. | 3.4/5 |
| Sysco | 3/5 |
| EDP Energias de Portugal | 2.5/5 |
| Sonae | N/A |
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Jeronimo Martins Pricing
Jeronimo Martins ROI & Value For Money
4.5/5
Jeronimo Martins has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Jeronimo Martins Pricing vs. Competitors
Compared to its competitors, Jeronimo Martins's ROI score is rated right above EDP Energias de Portugal.
| COMPANY | Pricing Score | |
|---|---|---|
| Jeronimo Martins | 4.5/5 |
| EDP Energias de Portugal | 4.5/5 |
| Galp Energia | 4.2/5 |
| US FOODS INC. | 3.4/5 |
| Sysco | 3/5 |
| Sonae | N/A |
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Jeronimo Martins Customer Satisfaction (CSAT)
Jeronimo Martins Customer Satisfaction (CSAT) Score
100 / 100
Jeronimo Martins has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Jeronimo Martins Customer Satisfaction vs. Competitors
Compared to its competitors, Jeronimo Martins's Customer Satisfaction score is rated right above US FOODS INC..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jeronimo Martins | 100% |
| US FOODS INC. | 57% |
| Sysco | 41% |
| Galp Energia | 0% |
| EDP Energias de Portugal | 0% |
| Sonae | 0% |
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Jeronimo Martins Customer Service
4.5/5
Jeronimo Martins has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Jeronimo Martins's Customer Service
Address
Largo Monterroio Mascarenhas, Lisbon, 1099-081
Website
www.jeronimomartins.pt
Phone Number
7
Jeronimo Martins Customer Service vs. Competitors
Compared to its competitors, Jeronimo Martins's Customer Service score is rated right above Galp Energia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jeronimo Martins | 4.5/5 |
| Galp Energia | 4.5/5 |
| EDP Energias de Portugal | 4.5/5 |
| US FOODS INC. | 3.2/5 |
| Sysco | 3/5 |
| Sonae | N/A |
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