6
NPS
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Just Eat
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About Just Eat's Brand
Provider of an online food ordering platform. The company operates a global online and mobile marketplace for restaurant take-out food. It also provides services in 13 countries around the world, with more than 40,000 takeaway restaurants in its network. Among its major competitors, Just Eat is ranked in 4th place for NPS while Zomato is 1st, and Delivery Hero is 2nd.Their current market cap is $277.41M
Brand at a Glance
56%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Just Eat Ranking
- #3 / 4 of its competitors
Just Eat NPS
Just Eat's Net Promoter Score (NPS) is a 6 with 40% Promoters, 26% Passives, and 34% Detractors. Net Promoter Score tracks whether Just Eat's customers would recommend using the product based on a scale of -100 to 100.
Just Eat Overall NPS
| 40% | Promoters |
|---|---|
| 26% | Passives |
| 34% | Detractors |
Just Eat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 12 | Apr 2023 | 12 |
May 2023 8 | May 2023 | 8 |
Sep 2023 4 | Sep 2023 | 4 |
Nov 2023 -1 | Nov 2023 | -1 |
Dec 2023 4 | Dec 2023 | 4 |
Feb 2024 7 | Feb 2024 | 7 |
Aug 2024 10 | Aug 2024 | 10 |
Nov 2024 6 | Nov 2024 | 6 |
Jan 2025 9 | Jan 2025 | 9 |
May 2025 6 | May 2025 | 6 |
Jun 2025 3 | Jun 2025 | 3 |
Nov 2025 6 | Nov 2025 | 6 |
How Other Brands Compare
Just Eat is ranked third for NPS among its competitors. Delivery Hero and Domino's Pizza come in first and second, with Foodsby coming in at #4. Among those competitors, it is the third most valued company behind Delivery Hero.
Just Eat |  Domino's Pizza |  Delivery Hero |  Foodsby | |
| Global Ranking | #- | #115 | #- | #- |
| NPS | 6 | 17 | 29 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $277.41M | $14.27B | $32.37B | $60.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Just Eat NPS by Gender
Female customers rated Just Eat's NPS 15 points higher than Male customers.
Male
-15
Just Eat's NPS was rated -15 by Male customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Female
0
Just Eat's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Just Eat NPS by Ethnicity
Just Eat's NPS was rated 17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 17 | Caucasian | 17 |
Just Eat NPS by Age
Just Eat's NPS was rated 20 points by customers ages 26-30 on Comparably.
Just Eat NPS by Usage
Just Eat's NPS was rated 0 points by customers who have used Just Eat's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Just Eat NPS vs. Competitors
Compared to its competitors, Just Eat's NPS is rated right above Deliveroo, and is preceded by Domino's Pizza.
| COMPANY | NPS Score | |
|---|---|---|
 | Zomato | 32 |
| Delivery Hero | 29 |
| Domino's Pizza | 17 |
| Just Eat | 6 |
 | Deliveroo | -1 |
 | UberEATS | -16 |
| Foodsby | -100 |
Just Eat Customer Reviews
Out of the 2 Just Eat customer reviews 2 were positive and 0 were constructive. Just Eat customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Just Eat Customer Loyalty
56%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
56% of Just Eat users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Just Eat Customer Loyalty Score by Gender
Female customers rated Just Eat's Customer Loyalty score 64% higher than Male customers.
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Male
36%
Yes
Female
100%
Yes
Just Eat Customer Loyalty Score by Ethnicity
Just Eat's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
Just Eat Customer Loyalty Score by Age
Just Eat's Customer Loyalty score was rated 64% by customers ages 26-30 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 64% | 26-30 | 64% |
Just Eat Customer Loyalty Score by Usage
Just Eat's Customer Loyalty score was rated 46% by customers who have used Just Eat's products/services for 2 to 5 Years.
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Just Eat Customer Loyalty vs. Competitors
Compared to its competitors, Just Eat's Customer Loyalty score is rated right below UberEATS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Foodsby | 100% |
| Zomato | 85% |
| Delivery Hero | 81% |
| Domino's Pizza | 76% |
| Deliveroo | 69% |
| UberEATS | 69% |
| Just Eat | 56% |
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Just Eat Product Quality
3.8/5
Just Eat has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Just Eat Product Information
Just Eat’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.just-eat.com
- Company Size
- 1,001-5,000 Employees
Quick Insights into Just Eat Product Quality
Just Eat's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Just Eat Product Quality the Highest
Ranked Just Eat Product Quality the Lowest
Just Eat Product Quality Score by Gender
Female customers rated Just Eat's Product Quality score 1 stars higher than Male customers.
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Male
3.3/5
Female
4.3/5
Just Eat Product Quality Score by Ethnicity
Just Eat's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Just Eat Product Quality Score by Age
Just Eat's Product Quality score was rated 4.4 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
Just Eat Product Quality Score by Usage
Just Eat's Product Quality score was rated 3.5 stars by customers who have used Just Eat's products/services for 2 to 5 Years.
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Just Eat Product Quality vs. Competitors
Compared to its competitors, Just Eat's Product Quality score is rated right above Domino's Pizza, and is preceded by Zomato.
| COMPANY | Product Quality Score | |
|---|---|---|
| Delivery Hero | 4.1/5 |
| Foodsby | 4/5 |
| Zomato | 3.9/5 |
| Just Eat | 3.8/5 |
| Domino's Pizza | 3.7/5 |
| Deliveroo | 3.3/5 |
| UberEATS | 2.8/5 |
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Just Eat Pricing
Just Eat ROI & Value For Money
3.4/5
Just Eat has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Just Eat ROI
Just Eat's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Just Eat ROI the Highest
Ranked Just Eat ROI the Lowest
Just Eat ROI Score by Gender
Female customers rated Just Eat's ROI score 0.9 stars higher than Male customers.
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Male
3.1/5
Female
4/5
Just Eat ROI Score by Ethnicity
Just Eat's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Just Eat ROI Score by Age
Just Eat's ROI score was rated 3.8 stars by customers ages 26-30 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
Just Eat ROI Score by Usage
Just Eat's ROI score was rated 3.5 stars by customers who have used Just Eat's products/services for 2 to 5 Years.
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Just Eat Pricing vs. Competitors
Compared to its competitors, Just Eat's ROI score is rated right above Deliveroo, and is preceded by Domino's Pizza.
| COMPANY | Pricing Score | |
|---|---|---|
| Foodsby | 4.5/5 |
| Delivery Hero | 3.9/5 |
| Zomato | 3.8/5 |
| Domino's Pizza | 3.6/5 |
| Just Eat | 3.4/5 |
| Deliveroo | 3.1/5 |
| UberEATS | 2.7/5 |
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Just Eat Customer Satisfaction (CSAT)
Just Eat Customer Satisfaction (CSAT) Score
71 / 100
Just Eat has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
14%
Satisfied
57%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Just Eat Customer Satisfaction
Just Eat's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by Male customers.
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Ranked Just Eat Customer Satisfaction the Highest
Ranked Just Eat Customer Satisfaction the Lowest
Just Eat Customer Satisfaction Score by Gender
Female customers rated Just Eat's Customer Satisfaction score 28 points higher than Male customers.
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72 / 100
MaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 43% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 14% |
100 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Just Eat Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Just Eat's Customer Satisfaction (CSAT) score was rated 66% according to Caucasian users and customers.
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66 / 100
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
Just Eat Customer Satisfaction Score by Age
Just Eat's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
Just Eat Customer Satisfaction Score by Usage
Just Eat's Customer Satisfaction score was rated 80 points by customers who have used Just Eat's products/services for 2 to 5 Years.
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Just Eat Customer Satisfaction vs. Competitors
Compared to its competitors, Just Eat's Customer Satisfaction score is rated right above Deliveroo, and is preceded by Domino's Pizza.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Foodsby | 100% |
| Zomato | 85% |
| Delivery Hero | 78% |
| Domino's Pizza | 75% |
| Just Eat | 71% |
| Deliveroo | 66% |
| UberEATS | 46% |
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Just Eat Customer Service
3.5/5
Just Eat has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Just Eat's Customer Service
Address
Fleet Place House, London, EC4M 7RF Bahamas
Website
www.just-eat.com
Phone Number
7
Quick Insights into Just Eat Customer Service
Just Eat's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Just Eat Customer Service the Highest
Ranked Just Eat Customer Service the Lowest
Just Eat Customer Service Score by Gender
Female customers rated Just Eat's Customer Service score 1.2 stars higher than Male customers.
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Male
2.9/5
Female
4.1/5
Just Eat Customer Service Score by Ethnicity
Just Eat's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Just Eat Customer Service Score by Age
Just Eat's Customer Service score was rated 3.8 stars by customers ages 26-30 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.8 | 26-30 | 3.8 |
Just Eat Customer Service Score by Usage
Just Eat's Customer Service score was rated 3.4 stars by customers who have used Just Eat's products/services for 2 to 5 Years.
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Just Eat Customer Service vs. Competitors
Compared to its competitors, Just Eat's Customer Service score is rated right above Deliveroo, and is preceded by Domino's Pizza.
| COMPANY | Customer Service Score | |
|---|---|---|
| Delivery Hero | 4/5 |
| Foodsby | 4/5 |
| Zomato | 3.9/5 |
| Domino's Pizza | 3.7/5 |
| Just Eat | 3.5/5 |
| Deliveroo | 3.2/5 |
| UberEATS | 2.6/5 |
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Just Eat as an Employer
4.1/5
Just Eat has a 4.1/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Just Eat scored a 6 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Just Eat would recommend the brand to a friend. ENPS measures how likely Just Eat employees would recommend working at Just Eat to a friend.
Net Promoter Score
6
NPS Score
| 40% | Promoters |
|---|---|
| 26% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
