11
NPS
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TechStyle Fashion Group
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About TechStyle Fashion Group's Brand
TechStyle Fashion Group is a platform to build high-value global fashion brands. Among its major competitors, TechStyle Fashion Group is ranked in 2nd place for NPS while Destination XL Group is 1st, and Gap Inc. is 3rd.Their current valuation is $1.01B
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.5/5
Pricing
3.4/5
Customer Service
TechStyle Fashion Group CMO
TechStyle Fashion Group Ranking
- #1 / 4 of its competitors
TechStyle Fashion Group NPS
TechStyle Fashion Group's Net Promoter Score (NPS) is a 11 with 45% Promoters, 21% Passives, and 34% Detractors. Net Promoter Score tracks whether TechStyle Fashion Group's customers would recommend using the product based on a scale of -100 to 100.
TechStyle Fashion Group Overall NPS
| 45% | Promoters |
|---|---|
| 21% | Passives |
| 34% | Detractors |
TechStyle Fashion Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 22 | Apr 2022 | 22 |
Jun 2022 18 | Jun 2022 | 18 |
Sep 2022 28 | Sep 2022 | 28 |
Dec 2022 31 | Dec 2022 | 31 |
Apr 2023 25 | Apr 2023 | 25 |
Jun 2023 18 | Jun 2023 | 18 |
Sep 2023 23 | Sep 2023 | 23 |
Oct 2023 29 | Oct 2023 | 29 |
Nov 2023 20 | Nov 2023 | 20 |
Dec 2023 15 | Dec 2023 | 15 |
Apr 2024 14 | Apr 2024 | 14 |
Apr 2025 9 | Apr 2025 | 9 |
How Other Brands Compare
TechStyle Fashion Group is ranked first for NPS among its competitors. Gap Inc. and Grocery Outlet come in second and third, with EXPRESS coming in at #4. Among those competitors, it is the third most valued company behind Grocery Outlet.
TechStyle Fashion Group |  Gap Inc. |  Grocery Outlet |  EXPRESS | |
| Global Ranking | #- | #134 | #- | #- |
| NPS | 11 | 7 | 5 | -4 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $1.01B | $3.54B | $3.56B | $257.95M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
TechStyle Fashion Group NPS by Gender
TechStyle Fashion Group's NPS was rated -34 by Male customers on Comparably.
Male
-34
TechStyle Fashion Group's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
TechStyle Fashion Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
TechStyle Fashion Group NPS vs. Competitors
Compared to its competitors, TechStyle Fashion Group's NPS is rated right above Gap Inc., and is preceded by Destination XL Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Destination XL Group | 60 |
| TechStyle Fashion Group | 11 |
| Gap Inc. | 7 |
| Grocery Outlet | 5 |
 | TUV Rheinland OpenSky | 0 |
 | Wool and the Gang | N/A |
 | Aeropostale | -3 |
| EXPRESS | -4 |
 | Forever 21 | -11 |
TechStyle Fashion Group Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of TechStyle Fashion Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
TechStyle Fashion Group Customer Loyalty Score by Gender
TechStyle Fashion Group's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
TechStyle Fashion Group Customer Loyalty vs. Competitors
Compared to its competitors, TechStyle Fashion Group's Customer Loyalty score is rated right above Forever 21, and is preceded by Gap Inc..
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Grocery Outlet | 79% |
| EXPRESS | 72% |
| Aeropostale | 71% |
| Destination XL Group | 68% |
| Gap Inc. | 66% |
| TechStyle Fashion Group | 65% |
| Forever 21 | 65% |
| TUV Rheinland OpenSky | 10% |
| Wool and the Gang | N/A |
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TechStyle Fashion Group Product Quality
3.6/5
TechStyle Fashion Group has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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TechStyle Fashion Group Product Information
TechStyle Fashion Group’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.techstyle.com/
- Company Size
- 1,001-5,000 Employees
Industry
Fashion and Beauty
Consumer Services
Ecommerce and Marketplaces
Quick Insights into TechStyle Fashion Group Product Quality
TechStyle Fashion Group's Product Quality score was rated highest by Male customers.
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Ranked TechStyle Fashion Group Product Quality the Highest
TechStyle Fashion Group Product Quality Score by Gender
TechStyle Fashion Group's Product Quality score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
TechStyle Fashion Group Product Quality vs. Competitors
Compared to its competitors, TechStyle Fashion Group's Product Quality score is rated right above EXPRESS, and is preceded by Gap Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Destination XL Group | 4/5 |
| TUV Rheinland OpenSky | 4/5 |
| Gap Inc. | 3.7/5 |
| TechStyle Fashion Group | 3.6/5 |
| EXPRESS | 3.6/5 |
| Grocery Outlet | 3.3/5 |
| Forever 21 | 3.3/5 |
| Aeropostale | 3.1/5 |
| Wool and the Gang | N/A |
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TechStyle Fashion Group Pricing
TechStyle Fashion Group ROI & Value For Money
3.5/5
TechStyle Fashion Group has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into TechStyle Fashion Group ROI
TechStyle Fashion Group's ROI score was rated highest by Male customers.
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Ranked TechStyle Fashion Group ROI the Highest
TechStyle Fashion Group ROI Score by Gender
TechStyle Fashion Group's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
TechStyle Fashion Group Pricing vs. Competitors
Compared to its competitors, TechStyle Fashion Group's ROI score is rated right above Grocery Outlet, and is preceded by TUV Rheinland OpenSky.
| COMPANY | Pricing Score | |
|---|---|---|
| Destination XL Group | 4/5 |
| TUV Rheinland OpenSky | 4/5 |
| TechStyle Fashion Group | 3.5/5 |
| Grocery Outlet | 3.5/5 |
| Gap Inc. | 3.5/5 |
| EXPRESS | 3.4/5 |
| Forever 21 | 3.2/5 |
| Aeropostale | 3.1/5 |
| Wool and the Gang | N/A |
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TechStyle Fashion Group Customer Satisfaction (CSAT)
TechStyle Fashion Group Customer Satisfaction (CSAT) Score
67 / 100
TechStyle Fashion Group has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
TechStyle Fashion Group Customer Satisfaction vs. Competitors
Compared to its competitors, TechStyle Fashion Group's Customer Satisfaction score is rated right above Grocery Outlet, and is preceded by EXPRESS.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Destination XL Group | 100% |
| TUV Rheinland OpenSky | 100% |
| Gap Inc. | 72% |
| EXPRESS | 69% |
| TechStyle Fashion Group | 67% |
| Grocery Outlet | 64% |
| Aeropostale | 58% |
| Forever 21 | 57% |
| Wool and the Gang | 0% |
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TechStyle Fashion Group Customer Service
3.4/5
TechStyle Fashion Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About TechStyle Fashion Group's Customer Service
Address
800 Apollo St., El Segundo, CA 90245
Website
http://www.techstyle.com/
Phone Number
866-337-0906
Quick Insights into TechStyle Fashion Group Customer Service
TechStyle Fashion Group's Customer Service score was rated highest by Male customers.
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Ranked TechStyle Fashion Group Customer Service the Highest
TechStyle Fashion Group Customer Service Score by Gender
TechStyle Fashion Group's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
TechStyle Fashion Group Customer Service vs. Competitors
Compared to its competitors, TechStyle Fashion Group's Customer Service score is rated right above Destination XL Group, and is preceded by EXPRESS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gap Inc. | 3.6/5 |
| TUV Rheinland OpenSky | 3.5/5 |
| EXPRESS | 3.5/5 |
| TechStyle Fashion Group | 3.4/5 |
| Destination XL Group | 3.4/5 |
| Grocery Outlet | 3.3/5 |
| Forever 21 | 3.1/5 |
| Aeropostale | 2.9/5 |
| Wool and the Gang | N/A |
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TechStyle Fashion Group as an Employer
3.8/5
TechStyle Fashion Group has a 3.8/5 stars for its overall company culture rated by their employees
top
20%
CEO of TechStyle Fashion Group
In the Top 20% of Similar Sized Companies on Comparably.
Consumer vs. Employees
TechStyle Fashion Group scored a 11 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of TechStyle Fashion Group would recommend the brand to a friend. ENPS measures how likely TechStyle Fashion Group employees would recommend working at TechStyle Fashion Group to a friend.
Net Promoter Score
11
NPS Score
| 45% | Promoters |
|---|---|
| 21% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 48% | Promoters |
|---|---|
| 23% | Passive |
| 29% | Detractors |
