

Among its major competitors, Kansas City Southern is ranked in 1st place for NPS while BNSF Railway is 2nd, and Union Pacific Railroad is 3rd.Their current market cap is $26.71B

Mr. Brian D. Hancock has been Executive Vice President and Chief Marketing Officer of Kansas City Southern since August 2015. Mr. Hancock served as Senior Vice President of Supply Chain at Family Dollar Stores Inc., since 2013 until July 2015. He served as the Chief Supply Chain Officer of Dollar Tree, Inc. He has in-depth knowledge of the North American transportation network, along with his extensive experience managing complex global supply chains. Prior to joining to Family Dollar, Mr. Hancock served as President of North American division for The Martin -Brower Company, L.L.C., from 2011 to 2013, where he was responsible for all strategic and operational functions in North America. He served as Vice President of Global Supply Chain for Whirlpool, Inc. from 2005 to 2011. where he led the development of a multi-modal, worldwide logistics strategy for Whirlpool's Mexican manufacturing operation. He served as Vice President in Charge of Supply Chain of North America of Whirlpool Corporation since June 1, 2005. He served as Vice President of Logistics at Whirlpool Corporation. He served as Vice President and General Managerat Schneider National, a privately held transportation and logistics leader. He served as a Vice President and General Manager of Schneider Logistics Inc. He a member of the board of directors for the Council of Supply Chain Management Professionals (CSCMP), and the Marriott School Supply Chain advisory board at Brigham Young University. He has previously served as chairman of the Distribution Council for McDonald''s Corporation and as chairman of the General Motors Corporation Supplier Council. He holds a bachelor's degree from Brigham Young University and a master's degree in business from Virginia Commonwealth University.
Kansas City Southern's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Kansas City Southern's customers would recommend using the product based on a scale of -100 to 100.
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
| Summary | Date | Score |
|---|---|---|
Apr 2021 100 | Apr 2021 | 100 |
Kansas City Southern is ranked first for NPS among its competitors. BNSF Railway and Union Pacific come in second and third, with Norfolk Southern Corporation coming in at #4. Among those competitors, it is the most valued company behind Union Pacific.
![]() Kansas City Southern | ![]() BNSF Railway | ![]() Union Pacific | ![]() Norfolk Southern Corporation | |
| Global Ranking | #- | #789 | #- | #- |
| NPS | 100 | 27 | 14 | -36 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $26.71B | - | $140.03B | $65.54B |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compared to its competitors, Kansas City Southern's NPS is rated right above BNSF Railway.
Kansas City Southern has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Kansas City Southern’s product quality score is a 5 out of 5 as rated by its users and customers.
Compared to its competitors, Kansas City Southern's Product Quality score is rated right above Union Pacific Railroad.
| COMPANY | Product Quality Score | |
|---|---|---|
![]() | Kansas City Southern | 5/5 |
![]() | Union Pacific Railroad | 3.7/5 |
![]() | BNSF Railway | 3.7/5 |
![]() | Trinity Industries | 3.6/5 |
![]() | Union Pacific | 2.9/5 |
![]() | Norfolk Southern Corporation | 2.7/5 |
![]() | Deutsche Bahn | 2.5/5 |
![]() | P.A.M. Transportation Services | N/A |
Kansas City Southern has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Compared to its competitors, Kansas City Southern's ROI score is rated right above BNSF Railway.
| COMPANY | Pricing Score | |
|---|---|---|
![]() | Kansas City Southern | 5/5 |
![]() | BNSF Railway | 3.7/5 |
![]() | Union Pacific Railroad | 3.7/5 |
![]() | Trinity Industries | 3.6/5 |
![]() | Union Pacific | 3.3/5 |
![]() | Norfolk Southern Corporation | 2.9/5 |
![]() | Deutsche Bahn | 2.5/5 |
![]() | P.A.M. Transportation Services | N/A |
Kansas City Southern scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Kansas City Southern would recommend the brand to a friend. ENPS measures how likely Kansas City Southern employees would recommend working at Kansas City Southern to a friend.
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |