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NPS
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Kaufman Hall
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About Kaufman Hall's Brand
We help society's foundational institutions achieve their goals in a rapidly changing environment. Among its major competitors, Kaufman Hall is ranked in 7th place for NPS while The Chartis Group is 1st, and Prophix Software is 2nd.
Brand at a Glance
69%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Kaufman Hall Ranking
- #3 / 4 of its competitors
Kaufman Hall NPS
Kaufman Hall's Net Promoter Score (NPS) is a 0 with 46% Promoters, 8% Passives, and 46% Detractors. Net Promoter Score tracks whether Kaufman Hall's customers would recommend using the product based on a scale of -100 to 100.
Kaufman Hall Overall NPS
| 46% | Promoters |
|---|---|
| 8% | Passives |
| 46% | Detractors |
Kaufman Hall NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jul 2021 50 | Jul 2021 | 50 |
Nov 2021 0 | Nov 2021 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2023 -17 | Mar 2023 | -17 |
Apr 2023 -1 | Apr 2023 | -1 |
Jun 2023 -13 | Jun 2023 | -13 |
Jul 2023 -22 | Jul 2023 | -22 |
Sep 2023 -30 | Sep 2023 | -30 |
Nov 2023 -9 | Nov 2023 | -9 |
Oct 2025 0 | Oct 2025 | 0 |
How Other Brands Compare
Kaufman Hall is ranked third for NPS among its competitors. Oracle and Anaplan come in first and second, with Premier coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kaufman Hall NPS by Gender
Kaufman Hall's NPS was rated 0 by Female customers on Comparably.
Female
0
Kaufman Hall's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Kaufman Hall's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Kaufman Hall NPS by Ethnicity
Kaufman Hall's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Kaufman Hall NPS vs. Competitors
Compared to its competitors, Kaufman Hall's NPS is rated right above Strata Health Solutions, and is preceded by Anaplan.
| COMPANY | NPS Score | |
|---|---|---|
 | The Chartis Group | 83 |
 | Prophix Software | 68 |
 | SAP Hybris | 34 |
 | Vizient, Inc | 29 |
 | Oracle | 11 |
 | Anaplan | 11 |
| Kaufman Hall | 0 |
 | Strata Health Solutions | N/A |
 | Premier | -23 |
 | LongView | -100 |
Kaufman Hall Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Kaufman Hall users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kaufman Hall Customer Loyalty Score by Gender
Kaufman Hall's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Kaufman Hall Customer Loyalty Score by Ethnicity
Kaufman Hall's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
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40
out of 100
Caucasian
Kaufman Hall Customer Loyalty Score by Industry
Kaufman Hall's Customer Loyalty score was rated 40% by Healthcare, Hospitals and Medicine industry customers.
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Kaufman Hall Customer Loyalty vs. Competitors
Compared to its competitors, Kaufman Hall's Customer Loyalty score is rated right above Prophix Software, and is preceded by Oracle.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The Chartis Group | 100% |
| LongView | 100% |
| Premier | 85% |
| Anaplan | 76% |
| Oracle | 72% |
| Kaufman Hall | 69% |
| Prophix Software | 68% |
| Vizient, Inc | 66% |
| SAP Hybris | 55% |
| Strata Health Solutions | N/A |
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Kaufman Hall Product Quality
3/5
Kaufman Hall has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Kaufman Hall Product Information
Kaufman Hall’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Kaufman Hall's product the highest.
- Website
- https://www.kaufmanhall.com/
- Company Size
- 201-500 Employees
Industry
Consulting
Quick Insights into Kaufman Hall Product Quality
Kaufman Hall's Product Quality score was rated highest by Female customers.
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Ranked Kaufman Hall Product Quality the Highest
Kaufman Hall Product Quality Score by Gender
Kaufman Hall's Product Quality score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Kaufman Hall Product Quality Score by Ethnicity
Kaufman Hall's Product Quality score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Kaufman Hall.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Kaufman Hall Product Quality Score by Industry
Kaufman Hall's Product Quality score was rated 2.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Kaufman Hall Product Quality vs. Competitors
Compared to its competitors, Kaufman Hall's Product Quality score is rated right above SAP Hybris, and is preceded by Premier.
| COMPANY | Product Quality Score | |
|---|---|---|
| Prophix Software | 4.3/5 |
| The Chartis Group | 4.1/5 |
| Anaplan | 3.8/5 |
| Oracle | 3.7/5 |
| Vizient, Inc | 3.6/5 |
| Premier | 3.5/5 |
| Kaufman Hall | 3/5 |
| SAP Hybris | 2.7/5 |
| LongView | 1.5/5 |
| Strata Health Solutions | N/A |
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Kaufman Hall Pricing
Kaufman Hall ROI & Value For Money
3/5
Kaufman Hall has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Kaufman Hall Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Kaufman Hall ROI
Kaufman Hall's ROI score was rated highest by Female customers.
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Ranked Kaufman Hall ROI the Highest
Kaufman Hall ROI Score by Gender
Kaufman Hall's ROI score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
Kaufman Hall ROI Score by Ethnicity
Kaufman Hall's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Kaufman Hall ROI Score by Industry
Kaufman Hall's ROI score was rated 1.8 stars by Healthcare, Hospitals and Medicine industry customers.
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Kaufman Hall Pricing vs. Competitors
Compared to its competitors, Kaufman Hall's ROI score is rated right above LongView, and is preceded by Premier.
| COMPANY | Pricing Score | |
|---|---|---|
| Prophix Software | 4.4/5 |
| The Chartis Group | 4.1/5 |
| Oracle | 3.7/5 |
| Vizient, Inc | 3.6/5 |
| Anaplan | 3.5/5 |
| SAP Hybris | 3.4/5 |
| Premier | 3/5 |
| Kaufman Hall | 3/5 |
| LongView | 1.5/5 |
| Strata Health Solutions | N/A |
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Kaufman Hall Customer Satisfaction (CSAT)
Kaufman Hall Customer Satisfaction (CSAT) Score
36 / 100
Kaufman Hall has an overall Customer Satisfaction score of 36 rated by its users and customers.
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Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
19%
Very Dissatisfied
36%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kaufman Hall Customer Satisfaction
Kaufman Hall's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Kaufman Hall Customer Satisfaction the Highest
Kaufman Hall Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kaufman Hall's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Kaufman Hall Customer Satisfaction vs. Competitors
Compared to its competitors, Kaufman Hall's Customer Satisfaction score is rated right above LongView, and is preceded by Anaplan.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The Chartis Group | 100% |
| Prophix Software | 100% |
| Vizient, Inc | 72% |
| Oracle | 67% |
| Premier | 67% |
| SAP Hybris | 66% |
| Anaplan | 61% |
| Kaufman Hall | 37% |
| LongView | 0% |
| Strata Health Solutions | 0% |
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Kaufman Hall Customer Service
3.2/5
Kaufman Hall has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Kaufman Hall's Customer Service
Address
10 S. Wacker, Suite 3375, Chicago, IL 60606
Website
https://www.kaufmanhall.com/
Phone Number
847-441-8780
Kaufman Hall's Social Links
Quick Insights into Kaufman Hall Customer Service
Kaufman Hall's Customer Service score was rated highest by Female customers.
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Ranked Kaufman Hall Customer Service the Highest
Kaufman Hall Customer Service Score by Gender
Kaufman Hall's Customer Service score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Kaufman Hall Customer Service Score by Ethnicity
Kaufman Hall's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Kaufman Hall.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Kaufman Hall Customer Service Score by Industry
Kaufman Hall's Customer Service score was rated 2.3 stars by Healthcare, Hospitals and Medicine industry customers.
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Kaufman Hall Customer Service vs. Competitors
Compared to its competitors, Kaufman Hall's Customer Service score is rated right above SAP Hybris, and is preceded by Premier.
| COMPANY | Customer Service Score | |
|---|---|---|
| The Chartis Group | 5/5 |
| Prophix Software | 3.8/5 |
| Vizient, Inc | 3.6/5 |
| Oracle | 3.6/5 |
| Anaplan | 3.6/5 |
| Premier | 3.5/5 |
| Kaufman Hall | 3.2/5 |
| SAP Hybris | 2.7/5 |
| LongView | 1.5/5 |
| Strata Health Solutions | N/A |
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Kaufman Hall as an Employer
3.0/5
Kaufman Hall has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Kaufman Hall scored a 0 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Kaufman Hall would recommend the brand to a friend. ENPS measures how likely Kaufman Hall employees would recommend working at Kaufman Hall to a friend.
Net Promoter Score
0
NPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 47% | Promoters |
|---|---|
| 16% | Passive |
| 37% | Detractors |
