-100
NPS
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Brand Page
Kinsta
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About Kinsta's Brand
At Kinsta, we take managed WordPress hosting and performance to the next level. Powered by Google Cloud Platform and their lightning-fast "premium tier" network, WordPress users can choose from 25+ data centers around the globe. We host all types of sites, from small blogs up to Fortune 500 customers. Among its major competitors, Kinsta is ranked in 7th place for NPS while Cloudways is 1st, and WP Engine is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Kinsta Ranking
- #4 / 4 of its competitors
Kinsta NPS
Kinsta's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Kinsta's customers would recommend using the product based on a scale of -100 to 100.
Kinsta Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Kinsta NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -100 | Jul 2024 | -100 |
How Other Brands Compare
Kinsta is ranked #4 for NPS among its competitors. WP Engine and DigitalOcean come in first and second, with Bluehost coming in at third.
Kinsta |  DigitalOcean |  Bluehost |  WP Engine | |
| Global Ranking | #- | #788 | #- | #- |
| NPS | -100 | 35 | -91 | 65 |
| Valuation Updated every 24 hours for public companies | - | $350.00M | $1.34B | $850.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kinsta NPS vs. Competitors
Compared to its competitors, Kinsta's NPS is rated right below Bluehost.
| COMPANY | NPS Score | |
|---|---|---|
 | Cloudways | 100 |
| WP Engine | 65 |
| DigitalOcean | 35 |
 | DreamHost | -55 |
 | hostgator.com | -90 |
| Bluehost | -91 |
| Kinsta | -100 |
Kinsta Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Kinsta users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Kinsta Customer Loyalty vs. Competitors
Compared to its competitors, Kinsta's Customer Loyalty score is rated right below Bluehost.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cloudways | 100% |
| DreamHost | 79% |
| WP Engine | 77% |
| DigitalOcean | 75% |
| hostgator.com | 75% |
| Bluehost | 59% |
| Kinsta | 10% |
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Kinsta Product Quality
2.5/5
Kinsta has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Kinsta Product Information
Kinsta’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.kinsta.com
- Company Size
- 201-500 Employees
Industry
Tech
Ecommerce and Marketplaces
Hardware and Devices
SaaS
Kinsta Product Quality vs. Competitors
Compared to its competitors, Kinsta's Product Quality score is rated right above DreamHost, and is preceded by DigitalOcean.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cloudways | 5/5 |
| WP Engine | 4.3/5 |
| DigitalOcean | 3.8/5 |
| Kinsta | 2.5/5 |
| DreamHost | 2.3/5 |
| Bluehost | 1.5/5 |
| hostgator.com | 1.5/5 |
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Kinsta Pricing
Kinsta ROI & Value For Money
2.5/5
Kinsta has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Kinsta Pricing vs. Competitors
Compared to its competitors, Kinsta's ROI score is rated right above DreamHost, and is preceded by WP Engine.
| COMPANY | Pricing Score | |
|---|---|---|
| Cloudways | 5/5 |
| DigitalOcean | 3.9/5 |
| WP Engine | 3.7/5 |
| Kinsta | 2.5/5 |
| DreamHost | 2.2/5 |
| hostgator.com | 1.5/5 |
| Bluehost | 1.5/5 |
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Kinsta Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kinsta Customer Satisfaction vs. Competitors
Compared to its competitors, Kinsta's Customer Satisfaction score is rated right below Cloudways.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| WP Engine | 75% |
| DigitalOcean | 69% |
| DreamHost | 20% |
| hostgator.com | 10% |
| Bluehost | 6% |
| Cloudways | 0% |
| Kinsta | 0% |
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Kinsta Customer Service
2.5/5
Kinsta has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Kinsta's Customer Service
Address
8605 Santa Monica Blvd #92581, West Hollywood, CA 90069
Website
http://www.kinsta.com
Phone Number
18886102915
Kinsta Customer Service vs. Competitors
Compared to its competitors, Kinsta's Customer Service score is rated right above DreamHost, and is preceded by DigitalOcean.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cloudways | 5/5 |
| WP Engine | 4/5 |
| DigitalOcean | 3.8/5 |
| Kinsta | 2.5/5 |
| DreamHost | 2.1/5 |
| hostgator.com | 1.5/5 |
| Bluehost | 1.5/5 |
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Kinsta as an Employer
4.2/5
Kinsta has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kinsta scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Kinsta would recommend the brand to a friend. ENPS measures how likely Kinsta employees would recommend working at Kinsta to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
