31
NPS
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KPIT Technologies
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About KPIT Technologies' Brand
Among its major competitors, KPIT Technologies is ranked in 1st place for NPS while Mindtree is 2nd, and Tech Mahindra is 3rd.
Brand at a Glance
81%
Customer Loyalty
3.6/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
KPIT Technologies Ranking
- #1 / 4 of its competitors
KPIT Technologies NPS
KPIT Technologies's Net Promoter Score (NPS) is a 31 with 56% Promoters, 19% Passives, and 25% Detractors. Net Promoter Score tracks whether KPIT Technologies's customers would recommend using the product based on a scale of -100 to 100.
KPIT Technologies Overall NPS
| 56% | Promoters |
|---|---|
| 19% | Passives |
| 25% | Detractors |
KPIT Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Feb 2022 100 | Feb 2022 | 100 |
Jun 2022 66 | Jun 2022 | 66 |
Sep 2022 25 | Sep 2022 | 25 |
Oct 2022 40 | Oct 2022 | 40 |
Jan 2023 49 | Jan 2023 | 49 |
Feb 2023 57 | Feb 2023 | 57 |
Apr 2023 44 | Apr 2023 | 44 |
Jul 2023 41 | Jul 2023 | 41 |
Oct 2023 29 | Oct 2023 | 29 |
Feb 2024 27 | Feb 2024 | 27 |
Jun 2024 31 | Jun 2024 | 31 |
How Other Brands Compare
KPIT Technologies is ranked first for NPS among its competitors. Wipro Limited and TCS (Tata Consultancy Services) come in second and third, with Infosys coming in at #4.
KPIT Technologies |  Infosys |  Wipro Limited |  TCS (Tata Consultancy Services) | |
| Global Ranking | #- | #502 | #726 | #- |
| NPS | 31 | 15 | 28 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $80.98B | $16.33B | $881.03M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
KPIT Technologies NPS by Gender
KPIT Technologies's NPS was rated 33 by Male customers on Comparably.
Male
33
KPIT Technologies's NPS was rated 33 by Male customers on Comparably.
50%
Promoters
33%
Passives
17%
Detractors
Female
N/A
KPIT Technologies's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
KPIT Technologies NPS by Ethnicity
KPIT Technologies's NPS was rated 50 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 50 | Asian or Pacific Islander | 50 |
KPIT Technologies NPS by Usage
KPIT Technologies's NPS was rated the highest by customers who have used KPIT Technologies's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
KPIT Technologies NPS vs. Competitors
Compared to its competitors, KPIT Technologies's NPS is rated right above Mindtree.
| COMPANY | NPS Score | |
|---|---|---|
| KPIT Technologies | 31 |
 | Mindtree | 30 |
 | Tech Mahindra | 29 |
| Wipro Limited | 28 |
| TCS (Tata Consultancy Services) | 23 |
| Infosys | 15 |
KPIT Technologies Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of KPIT Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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KPIT Technologies Customer Loyalty Score by Gender
KPIT Technologies's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
KPIT Technologies Customer Loyalty Score by Ethnicity
KPIT Technologies's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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78
out of 100
Asian or Pacific Islander
KPIT Technologies Customer Loyalty Score by Usage
KPIT Technologies's Customer Loyalty score was rated the highest by customers who have used KPIT Technologies's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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KPIT Technologies Customer Loyalty Score by Industry
KPIT Technologies's Customer Loyalty score was rated 82% by Tech industry customers.
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KPIT Technologies Customer Loyalty vs. Competitors
Compared to its competitors, KPIT Technologies's Customer Loyalty score is rated right below Infosys.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mindtree | 88% |
| Wipro Limited | 85% |
| TCS (Tata Consultancy Services) | 83% |
| Tech Mahindra | 82% |
| Infosys | 82% |
| KPIT Technologies | 81% |
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KPIT Technologies Product Quality
3.6/5
KPIT Technologies has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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KPIT Technologies Product Information
KPIT Technologies’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated KPIT Technologies's product the highest.
- Website
- https://www.kpit.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Quick Insights into KPIT Technologies Product Quality
KPIT Technologies's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used KPIT Technologies's products/services for 1 to 2 Years.
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Ranked KPIT Technologies Product Quality the Highest
Ranked KPIT Technologies Product Quality the Lowest
KPIT Technologies Product Quality Score by Gender
KPIT Technologies's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
KPIT Technologies Product Quality Score by Ethnicity
KPIT Technologies's Product Quality score was rated 3.5 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
KPIT Technologies Product Quality Score by Usage
KPIT Technologies's Product Quality score was rated the highest by customers who have used KPIT Technologies's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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KPIT Technologies Product Quality Score by Industry
KPIT Technologies's Product Quality score was rated 3.1 stars by Tech industry customers.
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KPIT Technologies Product Quality vs. Competitors
Compared to its competitors, KPIT Technologies's Product Quality score is rated right below Infosys.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wipro Limited | 3.9/5 |
| Tech Mahindra | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Mindtree | 3.8/5 |
| Infosys | 3.7/5 |
| KPIT Technologies | 3.6/5 |
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KPIT Technologies Pricing
KPIT Technologies ROI & Value For Money
3.7/5
KPIT Technologies has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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KPIT Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into KPIT Technologies ROI
KPIT Technologies's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used KPIT Technologies's products/services for 1 to 2 Years.
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Ranked KPIT Technologies ROI the Highest
Ranked KPIT Technologies ROI the Lowest
KPIT Technologies ROI Score by Gender
KPIT Technologies's ROI score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
KPIT Technologies ROI Score by Ethnicity
KPIT Technologies's ROI score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
KPIT Technologies ROI Score by Usage
KPIT Technologies's ROI score was rated the highest by customers who have used KPIT Technologies's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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KPIT Technologies ROI Score by Industry
KPIT Technologies's ROI score was rated 3.3 stars by Tech industry customers.
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KPIT Technologies Pricing vs. Competitors
Compared to its competitors, KPIT Technologies's ROI score is rated right below Infosys.
| COMPANY | Pricing Score | |
|---|---|---|
| Mindtree | 3.9/5 |
| Tech Mahindra | 3.8/5 |
| Wipro Limited | 3.8/5 |
| TCS (Tata Consultancy Services) | 3.8/5 |
| Infosys | 3.7/5 |
| KPIT Technologies | 3.7/5 |
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KPIT Technologies Customer Satisfaction (CSAT)
KPIT Technologies Customer Satisfaction (CSAT) Score
60 / 100
KPIT Technologies has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into KPIT Technologies Customer Satisfaction
KPIT Technologies's Customer Satisfaction score was rated highest by customers who have used KPIT Technologies's products/services for 1 to 2 Years, and rated lowest by customers who have used KPIT Technologies's products/services for Less than 1 Year.
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Ranked KPIT Technologies Customer Satisfaction the Highest
Ranked KPIT Technologies Customer Satisfaction the Lowest
KPIT Technologies Customer Satisfaction Score by Gender
KPIT Technologies's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
KPIT Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
KPIT Technologies' Customer Satisfaction (CSAT) score was rated 50% according to Asian or Pacific Islander users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
KPIT Technologies Customer Satisfaction Score by Usage
KPIT Technologies's Customer Satisfaction score was rated the highest by customers who have used KPIT Technologies's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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KPIT Technologies Customer Satisfaction Score by Industry
KPIT Technologies's Customer Satisfaction score was rated 40 points by Tech industry customers.
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}KPIT Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, KPIT Technologies's Customer Satisfaction score is rated right below TCS (Tata Consultancy Services).
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Mindtree | 89% |
| Wipro Limited | 83% |
| Infosys | 77% |
| Tech Mahindra | 76% |
| TCS (Tata Consultancy Services) | 75% |
| KPIT Technologies | 60% |
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KPIT Technologies Customer Service
3.6/5
KPIT Technologies has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About KPIT Technologies's Customer Service
Address
Franklin Lakes, NJ
Website
https://www.kpit.com/
Quick Insights into KPIT Technologies Customer Service
KPIT Technologies's Customer Service score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers who have used KPIT Technologies's products/services for 1 to 2 Years.
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Ranked KPIT Technologies Customer Service the Highest
Ranked KPIT Technologies Customer Service the Lowest
KPIT Technologies Customer Service Score by Gender
KPIT Technologies's Customer Service score was rated 3.5 by Male customers on Comparably.
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Male
3.5/5
Female
N/A
KPIT Technologies Customer Service Score by Ethnicity
KPIT Technologies's Customer Service score was rated 3.9 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of KPIT Technologies.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.9 | Asian or Pacific Islander | 3.9 |
KPIT Technologies Customer Service Score by Usage
KPIT Technologies's Customer Service score was rated the highest by customers who have used KPIT Technologies's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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KPIT Technologies Customer Service Score by Industry
KPIT Technologies's Customer Service score was rated 3.3 stars by Tech industry customers.
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KPIT Technologies Customer Service vs. Competitors
Compared to its competitors, KPIT Technologies's Customer Service score is rated right below Infosys.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wipro Limited | 4/5 |
| Mindtree | 3.9/5 |
| TCS (Tata Consultancy Services) | 3.9/5 |
| Tech Mahindra | 3.8/5 |
| Infosys | 3.8/5 |
| KPIT Technologies | 3.6/5 |
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KPIT Technologies as an Employer
Consumer vs. Employees
KPIT Technologies scored a 31 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of KPIT Technologies would recommend the brand to a friend. ENPS measures how likely KPIT Technologies employees would recommend working at KPIT Technologies to a friend.
Net Promoter Score
31
NPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 30% | Promoters |
|---|---|
| 40% | Passive |
| 30% | Detractors |
