-15
NPS
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Kudelski Security
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About Kudelski Security's Brand
Kudelski Security is a premier cybersecurity solutions provider, working with the most security-conscious organizations in the United States and Europe. Among its major competitors, Kudelski Security is ranked in 7th place for NPS while PwC is 1st, and Ernst & Young (EY) is 2nd.
Brand at a Glance
73%
Customer Loyalty
4/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Kudelski Security CMO
Kudelski Security Ranking
- #4 / 4 of its competitors
Kudelski Security NPS
Kudelski Security's Net Promoter Score (NPS) is a -15 with 28% Promoters, 29% Passives, and 43% Detractors. Net Promoter Score tracks whether Kudelski Security's customers would recommend using the product based on a scale of -100 to 100.
Kudelski Security Overall NPS
| 28% | Promoters |
|---|---|
| 29% | Passives |
| 43% | Detractors |
Kudelski Security NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 0 | Nov 2020 | 0 |
Apr 2022 -50 | Apr 2022 | -50 |
Jan 2023 0 | Jan 2023 | 0 |
May 2024 -25 | May 2024 | -25 |
Jun 2024 -20 | Jun 2024 | -20 |
Aug 2024 -34 | Aug 2024 | -34 |
Oct 2024 -15 | Oct 2024 | -15 |
How Other Brands Compare
Kudelski Security is ranked #4 for NPS among its competitors. PwC and Ernst & Young (EY) come in first and second, with Accenture coming in at third.
Kudelski Security |  Accenture |  PwC |  Ernst & Young (EY) | |
| Global Ranking | #- | #124 | #184 | #273 |
| NPS | -15 | 20 | 25 | 21 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $129.97M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kudelski Security NPS vs. Competitors
Compared to its competitors, Kudelski Security's NPS is rated right below Optiv Security.
| COMPANY | NPS Score | |
|---|---|---|
| PwC | 25 |
| Ernst & Young (EY) | 21 |
 | Protiviti | 21 |
| Accenture | 20 |
 | Coalfire | 14 |
 | Optiv Security | 0 |
| Kudelski Security | -15 |
Kudelski Security Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Kudelski Security users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kudelski Security Customer Loyalty vs. Competitors
Compared to its competitors, Kudelski Security's Customer Loyalty score is rated right above Accenture, and is preceded by Ernst & Young (EY).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Protiviti | 78% |
| Ernst & Young (EY) | 76% |
| Kudelski Security | 73% |
| Accenture | 71% |
| PwC | 68% |
| Optiv Security | 67% |
| Coalfire | 42% |
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Kudelski Security Product Quality
4/5
Kudelski Security has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Kudelski Security Product Information
Kudelski Security’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Kudelski Security Product Quality vs. Competitors
Compared to its competitors, Kudelski Security's Product Quality score is rated right above Ernst & Young (EY), and is preceded by Protiviti.
| COMPANY | Product Quality Score | |
|---|---|---|
| Protiviti | 4.1/5 |
| Kudelski Security | 4/5 |
| Ernst & Young (EY) | 3.9/5 |
| PwC | 3.8/5 |
| Accenture | 3.7/5 |
| Optiv Security | 3.6/5 |
| Coalfire | 3.6/5 |
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Kudelski Security Pricing
Kudelski Security ROI & Value For Money
4.1/5
Kudelski Security has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Kudelski Security Pricing vs. Competitors
Compared to its competitors, Kudelski Security's ROI score is rated right above Ernst & Young (EY).
| COMPANY | Pricing Score | |
|---|---|---|
| Kudelski Security | 4.1/5 |
| Ernst & Young (EY) | 3.8/5 |
| PwC | 3.7/5 |
| Protiviti | 3.6/5 |
| Accenture | 3.6/5 |
| Coalfire | 3.6/5 |
| Optiv Security | 3.2/5 |
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Kudelski Security Customer Satisfaction (CSAT)
Kudelski Security Customer Satisfaction (CSAT) Score
100 / 100
Kudelski Security has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Kudelski Security Customer Satisfaction vs. Competitors
Compared to its competitors, Kudelski Security's Customer Satisfaction score is rated right above Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Kudelski Security | 100% |
| Accenture | 75% |
| Coalfire | 75% |
| Ernst & Young (EY) | 74% |
| Protiviti | 74% |
| Optiv Security | 65% |
| PwC | 60% |
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Kudelski Security Customer Service
4.1/5
Kudelski Security has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Kudelski Security's Customer Service
Address
5090 North 40th Street, ste 450, Phoenix, AZ 85018
Website
https://www.kudelskisecurity.com/
Phone Number
952.767.5100
Kudelski Security Customer Service vs. Competitors
Compared to its competitors, Kudelski Security's Customer Service score is rated right above Protiviti.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kudelski Security | 4.1/5 |
| Protiviti | 4.1/5 |
| Ernst & Young (EY) | 4/5 |
| PwC | 3.9/5 |
| Accenture | 3.8/5 |
| Coalfire | 3.6/5 |
| Optiv Security | 3.5/5 |
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Kudelski Security as an Employer
3.8/5
Kudelski Security has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kudelski Security scored a -15 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Kudelski Security would recommend the brand to a friend. ENPS measures how likely Kudelski Security employees would recommend working at Kudelski Security to a friend.
Net Promoter Score
-15
NPS Score
| 28% | Promoters |
|---|---|
| 29% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
