25
NPS
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LANDR
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About LANDR's Brand
LANDR is an audio post-production cloud service that performs the work of sound engineers. Among its major competitors, LANDR is ranked in 2nd place for NPS while SoundCloud is 1st, and iZotope is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
5/5
Customer Service
LANDR Ranking
- #2 / 4 of its competitors
LANDR NPS
LANDR's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether LANDR's customers would recommend using the product based on a scale of -100 to 100.
LANDR Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
LANDR NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2022 50 | Apr 2022 | 50 |
Jan 2023 66 | Jan 2023 | 66 |
Nov 2023 25 | Nov 2023 | 25 |
How Other Brands Compare
LANDR is ranked second for NPS among its competitors. SoundCloud and iZotope come in first and third, with Dice.com coming in at #4.
LANDR |  SoundCloud |  Dice.com |  iZotope | |
| Global Ranking | #- | #706 | #- | #- |
| NPS | 25 | 30 | -38 | 15 |
| Valuation Updated every 24 hours for public companies | - | - | $158.81M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
LANDR Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of LANDR users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
LANDR Customer Loyalty vs. Competitors
Compared to its competitors, LANDR's Customer Loyalty score is rated right above SoundCloud.
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VS
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LANDR Product Quality
3.4/5
LANDR has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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LANDR Product Information
LANDR’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.landr.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Big Data
Enterprise
Media
SaaS
Sports & Entertainment
LANDR Product Quality vs. Competitors
Compared to its competitors, LANDR's Product Quality score is rated right above Dice.com, and is preceded by iZotope.
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VS
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LANDR Pricing
LANDR ROI & Value For Money
3.5/5
LANDR has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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LANDR Pricing vs. Competitors
Compared to its competitors, LANDR's ROI score is rated right above TuneCore, and is preceded by SoundCloud.
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LANDR Customer Satisfaction (CSAT)
LANDR Customer Satisfaction (CSAT) Score
100 / 100
LANDR has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
LANDR Customer Satisfaction vs. Competitors
Compared to its competitors, LANDR's Customer Satisfaction score is rated right above SoundCloud.
Unlock LANDR Customer Satisfaction vs. Competitors Data
VS
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LANDR Customer Service
5/5
LANDR has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About LANDR's Customer Service
Address
160 st-viateur est, Suite 809, H2T1A8 Canada
Website
https://www.landr.com
LANDR Customer Service vs. Competitors
Compared to its competitors, LANDR's Customer Service score is rated right above SoundCloud.
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LANDR as an Employer
2.4/5
LANDR has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
LANDR scored a 25 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of LANDR would recommend the brand to a friend. ENPS measures how likely LANDR employees would recommend working at LANDR to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
