100
NPS
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Lawrina
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About Lawrina's Brand
Lawrina is a legal tech ecosystem with several products that not only make the law more accessible and transparent for people but also improve lawyers’ professional lives. Lawrina is a human-centered and product-passionate company. Just like we care about perfecting our products, we care about the people we are working with. Among its major competitors, Lawrina is ranked in 1st place for NPS while Icertis is 2nd, and PandaDoc is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Lawrina Ranking
- #1 / 4 of its competitors
Lawrina NPS
Lawrina's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Lawrina's customers would recommend using the product based on a scale of -100 to 100.
Lawrina Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Lawrina NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
How Other Brands Compare
Lawrina is ranked first for NPS among its competitors. Icertis and Docusign come in second and third, with LegalZoom coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lawrina NPS vs. Competitors
Compared to its competitors, Lawrina's NPS is rated right above Icertis.
| COMPANY | NPS Score | |
|---|---|---|
| Lawrina | 100 |
 | Icertis | 44 |
 | PandaDoc | 41 |
 | Docusign | 38 |
 | iManage | 34 |
 | LinkSquares | 34 |
 | LegalZoom | 28 |
 | Rocket Lawyer | 0 |
Lawrina Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lawrina users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lawrina Customer Loyalty vs. Competitors
Compared to its competitors, Lawrina's Customer Loyalty score is rated right above LinkSquares.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lawrina | 100% |
| LinkSquares | 100% |
| iManage | 91% |
| Docusign | 77% |
| PandaDoc | 65% |
| Rocket Lawyer | 64% |
| LegalZoom | 59% |
| Icertis | 55% |
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Lawrina Product Quality
5/5
Lawrina has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Lawrina Product Information
Lawrina’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://lawrina.org/
- Company Size
- 51-200 Employees
Industry
Legal
Lawrina Product Quality vs. Competitors
Compared to its competitors, Lawrina's Product Quality score is rated right above LinkSquares.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lawrina | 5/5 |
| LinkSquares | 5/5 |
| PandaDoc | 4.2/5 |
| Docusign | 4.1/5 |
| iManage | 4.1/5 |
| Icertis | 4/5 |
| LegalZoom | 3.3/5 |
| Rocket Lawyer | 3.3/5 |
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Lawrina Pricing
Lawrina ROI & Value For Money
5/5
Lawrina has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Lawrina's overall ROI score rated by its users and customers.
Lawrina Pricing vs. Competitors
Compared to its competitors, Lawrina's ROI score is rated right above LinkSquares.
| COMPANY | Pricing Score | |
|---|---|---|
| Lawrina | 5/5 |
| LinkSquares | 4.5/5 |
| PandaDoc | 4/5 |
| iManage | 4/5 |
| Icertis | 3.9/5 |
| Docusign | 3.9/5 |
| LegalZoom | 3.3/5 |
| Rocket Lawyer | 3.2/5 |
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Lawrina Customer Satisfaction (CSAT)
Lawrina Customer Satisfaction (CSAT) Score
100 / 100
Lawrina has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lawrina Customer Satisfaction vs. Competitors
Compared to its competitors, Lawrina's Customer Satisfaction score is rated right above LinkSquares.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lawrina | 100% |
| LinkSquares | 100% |
| iManage | 78% |
| Docusign | 72% |
| LegalZoom | 54% |
| Icertis | 50% |
| Rocket Lawyer | 50% |
| PandaDoc | 40% |
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Lawrina Customer Service
5/5
Lawrina has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Lawrina's Customer Service
Address
100 Duffy Avenue, Suite 510, Hicksville, NY 11801
Website
https://lawrina.org/
Phone Number
19292141736
Lawrina's Social Links
Lawrina Customer Service vs. Competitors
Compared to its competitors, Lawrina's Customer Service score is rated right above LinkSquares.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lawrina | 5/5 |
| LinkSquares | 4.7/5 |
| iManage | 4/5 |
| Docusign | 3.8/5 |
| LegalZoom | 3.5/5 |
| Icertis | 3.2/5 |
| PandaDoc | 3.1/5 |
| Rocket Lawyer | 3.1/5 |
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Lawrina as an Employer
4.5/5
Lawrina has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lawrina scored a 100 for Net Promoter Score and a 91 for Employee Net Promoter Score. NPS gauges how likely a customer of Lawrina would recommend the brand to a friend. ENPS measures how likely Lawrina employees would recommend working at Lawrina to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
91
eNPS Score
| 91% | Promoters |
|---|---|
| 9% | Passive |
| 0% | Detractors |
