-100
NPS
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Lensa
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About Lensa's Brand
Prequalified candidates - game-based soft skill assessment for hiring Among its major competitors, Lensa is ranked in 6th place for NPS while Loom is 1st, and Monster is 2nd.
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Lensa Ranking
- #4 / 4 of its competitors
Lensa NPS
Lensa's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Lensa's customers would recommend using the product based on a scale of -100 to 100.
Lensa Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Lensa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2026 -100 | Jan 2026 | -100 |
How Other Brands Compare
Lensa is ranked #4 for NPS among its competitors. Monster and SAP SuccessFactors come in first and second, with Indeed.com coming in at third.
Lensa |  Indeed.com |  SAP SuccessFactors |  Monster | |
| Global Ranking | #- | #253 | #608 | #- |
| NPS | -100 | 3 | 15 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $86.63B | $158.58B | $47.33B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Lensa NPS vs. Competitors
Compared to its competitors, Lensa's NPS is rated right below CareerBuilder.
| COMPANY | NPS Score | |
|---|---|---|
 | Loom | 55 |
| Monster | 20 |
| SAP SuccessFactors | 15 |
| Indeed.com | 3 |
 | CareerBuilder | -6 |
| Lensa | -100 |
Lensa Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Lensa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Lensa Customer Loyalty vs. Competitors
Compared to its competitors, Lensa's Customer Loyalty score is rated right above Indeed.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lensa | 100% |
| Indeed.com | 78% |
| SAP SuccessFactors | 77% |
| Monster | 76% |
| Loom | 69% |
| CareerBuilder | 69% |
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Lensa Product Quality
1.5/5
Lensa has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Lensa Product Information
Lensa’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://lensa.com/
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
Lensa Product Quality vs. Competitors
Compared to its competitors, Lensa's Product Quality score is rated right below CareerBuilder.
| COMPANY | Product Quality Score | |
|---|---|---|
| Loom | 4.1/5 |
| SAP SuccessFactors | 3.9/5 |
| Monster | 3.7/5 |
| Indeed.com | 3.3/5 |
| CareerBuilder | 3.1/5 |
| Lensa | 1.5/5 |
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Lensa Pricing
Lensa ROI & Value For Money
1.5/5
Lensa has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Lensa Pricing vs. Competitors
Compared to its competitors, Lensa's ROI score is rated right below Indeed.com.
| COMPANY | Pricing Score | |
|---|---|---|
| Loom | 3.9/5 |
| Monster | 3.7/5 |
| SAP SuccessFactors | 3.7/5 |
| CareerBuilder | 3.4/5 |
| Indeed.com | 3.2/5 |
| Lensa | 1.5/5 |
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Lensa Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Lensa Customer Satisfaction vs. Competitors
Compared to its competitors, Lensa's Customer Satisfaction score is rated right below CareerBuilder.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SAP SuccessFactors | 76% |
| Monster | 71% |
| Loom | 62% |
| Indeed.com | 58% |
| CareerBuilder | 50% |
| Lensa | 0% |
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Lensa Customer Service
1.5/5
Lensa has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Lensa's Customer Service
Address
17 W Gay St, West Chester, PA 19380
Website
https://lensa.com/
Phone Number
(415) 299-1701
Lensa's Social Links
Lensa Customer Service vs. Competitors
Compared to its competitors, Lensa's Customer Service score is rated right below Indeed.com.
| COMPANY | Customer Service Score | |
|---|---|---|
| Loom | 3.9/5 |
| Monster | 3.8/5 |
| SAP SuccessFactors | 3.8/5 |
| CareerBuilder | 3.4/5 |
| Indeed.com | 3.1/5 |
| Lensa | 1.5/5 |
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Lensa as an Employer
4.6/5
Lensa has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Lensa scored a -100 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of Lensa would recommend the brand to a friend. ENPS measures how likely Lensa employees would recommend working at Lensa to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 83% | Promoters |
|---|---|
| 17% | Passive |
| 0% | Detractors |
