-57
NPS
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Limeade
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About Limeade's Brand
Limeade is an employee engagement platform that inspires Fortune 1000 workforces to improve their health, well-being and performance Among its major competitors, Limeade is ranked in 7th place for NPS while Sonic Boom is 1st, and Vitality Group is 2nd.
Brand at a Glance
44%
Customer Loyalty
2.4/5
Product Quality
2.1/5
Pricing
2.2/5
Customer Service
Limeade Ranking
- #4 / 4 of its competitors
Limeade NPS
Limeade's Net Promoter Score (NPS) is a -57 with 13% Promoters, 17% Passives, and 70% Detractors. Net Promoter Score tracks whether Limeade's customers would recommend using the product based on a scale of -100 to 100.
Limeade Overall NPS
| 13% | Promoters |
|---|---|
| 17% | Passives |
| 70% | Detractors |
Limeade NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -38 | Nov 2022 | -38 |
Dec 2022 -42 | Dec 2022 | -42 |
Jan 2023 -48 | Jan 2023 | -48 |
Feb 2023 -50 | Feb 2023 | -50 |
Mar 2023 -52 | Mar 2023 | -52 |
May 2023 -55 | May 2023 | -55 |
Jul 2023 -59 | Jul 2023 | -59 |
Sep 2023 -52 | Sep 2023 | -52 |
Nov 2023 -57 | Nov 2023 | -57 |
Feb 2024 -54 | Feb 2024 | -54 |
Mar 2025 -56 | Mar 2025 | -56 |
Jul 2025 -57 | Jul 2025 | -57 |
How Other Brands Compare
Limeade is ranked #4 for NPS among its competitors. Sonic Boom and Welltok come in first and second, with Fitbit coming in at third.
Limeade |  Fitbit |  Welltok |  Sonic Boom | |
| Global Ranking | #- | #375 | #- | #- |
| NPS | -57 | -35 | 0 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.72B | $700.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Limeade NPS by Gender
Female customers rated Limeade's NPS 74 points higher than Male customers.
Male
-40
Limeade's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
34
Limeade's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Limeade NPS by Ethnicity
Limeade's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Limeade NPS by Usage
Limeade's NPS was rated the highest by customers who have used Limeade's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 34 | Less than 1 Year | 34 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Limeade NPS vs. Competitors
Compared to its competitors, Limeade's NPS is rated right below Fitbit.
| COMPANY | NPS Score | |
|---|---|---|
| Sonic Boom | 100 |
 | Vitality Group | 14 |
 | Glint | 10 |
 | Virgin Pulse | 7 |
| Welltok | 0 |
 | Health Fitness | N/A |
 | Interactive Health | N/A |
| Fitbit | -35 |
| Limeade | -57 |
Limeade Customer Reviews
Out of the 2 Limeade customer reviews 0 were positive and 2 were constructive. Limeade customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Limeade Customer Loyalty
44%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
44% of Limeade users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Limeade Customer Loyalty Score by Gender
Female customers rated Limeade's Customer Loyalty score 6% higher than Male customers.
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Male
64%
Yes
Female
70%
Yes
Limeade Customer Loyalty Score by Ethnicity
Limeade's Customer Loyalty score was rated 55% by Caucasian customers on Comparably.
% who answered "Yes"
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55
out of 100
Caucasian
Limeade Customer Loyalty Score by Usage
Limeade's Customer Loyalty score was rated 70% by customers who have used Limeade's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Limeade Customer Loyalty vs. Competitors
Compared to its competitors, Limeade's Customer Loyalty score is rated right above Health Fitness, and is preceded by Welltok.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sonic Boom | 100% |
| Glint | 87% |
| Virgin Pulse | 77% |
| Fitbit | 74% |
| Vitality Group | 60% |
| Welltok | 55% |
| Limeade | 44% |
| Health Fitness | N/A |
| Interactive Health | N/A |
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Limeade Product Quality
2.4/5
Limeade has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Limeade Product Information
Limeade serves markets in the United States. Limeade supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Limeade’s product quality score is a 2.4 out of 5 as rated by its users and customers.
- Website
- http://www.limeade.com
- Company Size
- 201-500 Employees
Industry
Tech
Mobile App
SaaS
Languages Supported
English
Product Type
Employee Engagement Software
Employee Wellness Software
Quick Insights into Limeade Product Quality
Limeade's Product Quality score was rated highest by customers who have used Limeade's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Limeade Product Quality the Highest
Ranked Limeade Product Quality the Lowest
Limeade Product Quality Score by Gender
Female customers rated Limeade's Product Quality score 1.4 stars higher than Male customers.
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Male
2.1/5
Female
3.5/5
Limeade Product Quality Score by Ethnicity
Limeade's Product Quality score was rated 2.7 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Limeade Product Quality Score by Usage
Limeade's Product Quality score was rated the highest by customers who have used Limeade's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Limeade Product Quality vs. Competitors
Compared to its competitors, Limeade's Product Quality score is rated right above Health Fitness, and is preceded by Fitbit.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sonic Boom | 5/5 |
| Virgin Pulse | 4/5 |
| Glint | 3.7/5 |
| Vitality Group | 3.3/5 |
| Welltok | 3.2/5 |
| Fitbit | 2.6/5 |
| Limeade | 2.4/5 |
| Health Fitness | N/A |
| Interactive Health | N/A |
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Limeade Pricing
Limeade ROI & Value For Money
2.1/5
Limeade has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Limeade Pricing Plans
Limeade has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Limeade?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Limeade ROI
Limeade's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Limeade ROI the Highest
Ranked Limeade ROI the Lowest
Limeade ROI Score by Gender
Female customers rated Limeade's ROI score 1.7 stars higher than Male customers.
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Male
1.8/5
Female
3.5/5
Limeade ROI Score by Ethnicity
Limeade's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Limeade ROI Score by Usage
Limeade's ROI score was rated the highest by customers who have used Limeade's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Limeade Pricing vs. Competitors
Compared to its competitors, Limeade's ROI score is rated right above Health Fitness, and is preceded by Fitbit.
| COMPANY | Pricing Score | |
|---|---|---|
| Sonic Boom | 5/5 |
| Glint | 3.7/5 |
| Virgin Pulse | 3.7/5 |
| Welltok | 3.6/5 |
| Vitality Group | 2.9/5 |
| Fitbit | 2.4/5 |
| Limeade | 2.1/5 |
| Health Fitness | N/A |
| Interactive Health | N/A |
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Limeade Customer Satisfaction (CSAT)
Limeade Customer Satisfaction (CSAT) Score
28 / 100
Limeade has an overall Customer Satisfaction score of 28 rated by its users and customers.
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Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
19%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Limeade Customer Satisfaction
Limeade's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Limeade Customer Satisfaction the Highest
Ranked Limeade Customer Satisfaction the Lowest
Limeade Customer Satisfaction Score by Gender
Female customers rated Limeade's Customer Satisfaction score 17 points higher than Male customers.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Limeade Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Limeade's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
Limeade Customer Satisfaction Score by Usage
Limeade's Customer Satisfaction score was rated the highest by customers who have used Limeade's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Limeade Customer Satisfaction vs. Competitors
Compared to its competitors, Limeade's Customer Satisfaction score is rated right above Health Fitness, and is preceded by Fitbit.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sonic Boom | 100% |
| Welltok | 100% |
| Virgin Pulse | 80% |
| Vitality Group | 50% |
| Glint | 50% |
| Fitbit | 32% |
| Limeade | 28% |
| Health Fitness | 0% |
| Interactive Health | 0% |
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Limeade Customer Service
2.2/5
Limeade has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Limeade's Customer Service
Address
10885 NE 4th, Ste 400, Bellevue, WA 98004
Website
http://www.limeade.com
Phone Number
425-455-5463
Quick Insights into Limeade Customer Service
Limeade's Customer Service score was rated highest by customers who have used Limeade's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Limeade Customer Service the Highest
Ranked Limeade Customer Service the Lowest
Limeade Customer Service Score by Gender
Female customers rated Limeade's Customer Service score 1.5 stars higher than Male customers.
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Male
2.1/5
Female
3.6/5
Limeade Customer Service Score by Ethnicity
Limeade's Customer Service score was rated 3 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Limeade Customer Service Score by Usage
Limeade's Customer Service score was rated the highest by customers who have used Limeade's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Limeade Customer Service vs. Competitors
Compared to its competitors, Limeade's Customer Service score is rated right above Fitbit, and is preceded by Vitality Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sonic Boom | 5/5 |
| Welltok | 4.2/5 |
| Glint | 4.1/5 |
| Virgin Pulse | 3.8/5 |
| Vitality Group | 2.8/5 |
| Limeade | 2.2/5 |
| Fitbit | 2.2/5 |
| Health Fitness | N/A |
| Interactive Health | N/A |
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Limeade as an Employer
4.3/5
Limeade has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Limeade scored a -57 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Limeade would recommend the brand to a friend. ENPS measures how likely Limeade employees would recommend working at Limeade to a friend.
Net Promoter Score
-57
NPS Score
| 13% | Promoters |
|---|---|
| 17% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 57% | Promoters |
|---|---|
| 32% | Passive |
| 11% | Detractors |
