Lithia Motors NPS & Customer Reviews

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Lithia Motors

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Lithia Motors

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About Lithia Motors' Brand

Lithia Motors, Inc. is an automotive dealership network headquartered in Medford, Oregon. Among its major competitors, Lithia Motors is ranked in 7th place for NPS while CarMax is 1st, and Asbury Automotive Group is 2nd.Their current market cap is $9.95B

Brand at a Glance

57%

Customer Loyalty

1.5/5

Product Quality

1.5/5

Pricing

1.5/5

Customer Service

Lithia Motors Ranking

^#4 / 4 of its competitors

Lithia Motors NPS

Lithia Motors's Net Promoter Score (NPS) is a -69 with 14% Promoters, 3% Passives, and 83% Detractors. Net Promoter Score tracks whether Lithia Motors's customers would recommend using the product based on a scale of -100 to 100.

Lithia Motors Overall NPS

-69

NPS

14%	Promoters
3%	Passives
83%	Detractors

Lithia Motors NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2024 -70	Dec 2024	-70
Jan 2025 -70	Jan 2025	-70
Feb 2025 -70	Feb 2025	-70
Mar 2025 -70	Mar 2025	-70
Apr 2025 -70	Apr 2025	-70
May 2025 -70	May 2025	-70
Jun 2025 -70	Jun 2025	-70
Jul 2025 -70	Jul 2025	-70
Aug 2025 -70	Aug 2025	-70
Oct 2025 -70	Oct 2025	-70
Dec 2025 -70	Dec 2025	-70
Jan 2026 -70	Jan 2026	-70

How Other Brands Compare

Lithia Motors is ranked #4 for NPS among its competitors. CarMax and Staples come in first and second, with AutoNation coming in at third. Among those competitors, it is the third most valued company behind CarMax.

	Lithia Motors	Staples	CarMax	AutoNation
Global Ranking	#-	#318	#-	#-
NPS	-69	-20	-8	-46
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$9.95B	-	$20.04B	$7.52B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Lithia Motors NPS by Gender

Female customers rated Lithia Motors's NPS 4 points higher than Male customers.

Male

-84

Lithia Motors's NPS was rated -84 by Male customers on Comparably.

Promoters

Passives

90%

Detractors

Female

-80

Lithia Motors's NPS was rated -80 by Female customers on Comparably.

Promoters

Passives

89%

Detractors

Lithia Motors NPS by Ethnicity

Lithia Motors's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -90	Caucasian	-90
Hispanic or Latino -82	Hispanic or Latino	-82
African American/Black -43	African American/Black	-43
Asian or Pacific Islander -42	Asian or Pacific Islander	-42
Native American -72	Native American	-72
Other -86	Other	-86

Lithia Motors NPS by Age

Lithia Motors's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

10%

80%

26-30

12%

88%

31-35

92%

36-40

96%

41-45

13%

83%

46-50

91%

51-55

89%

56-60

92%

61-65

16%

80%

66+

97%

Lithia Motors NPS by Usage

Lithia Motors's NPS was rated the highest by customers who have used Lithia Motors's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -81	Less than 1 Year	-81
1 to 2 Years -94	1 to 2 Years	-94
2 to 5 Years -81	2 to 5 Years	-81
5 to 10 Years -72	5 to 10 Years	-72
Over 10 Years -85	Over 10 Years	-85

Lithia Motors NPS vs. Competitors

Compared to its competitors, Lithia Motors's NPS is rated right below AutoNation.

COMPANY		NPS Score
	CarMax	-8
	Asbury Automotive Group	-19
	Staples	-20
	Sonic Automotive	-28
	Penske Automotive Group	-30
	AutoNation	-46
	Lithia Motors	-69

Lithia Motors Customer Reviews

Out of the 44 Lithia Motors customer reviews 9 were positive and 35 were constructive. Lithia Motors customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Lithia Motors Customer Loyalty

57%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

57% of Lithia Motors users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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57%

43%

Lithia Motors Customer Loyalty Score by Gender

Female customers rated Lithia Motors's Customer Loyalty score 10% higher than Male customers.

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Male

56%

Yes

Female

66%

Yes

Lithia Motors Customer Loyalty Score by Ethnicity

Lithia Motors's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Hispanic or Latino

out of 100

African American/Black

out of 100

Asian or Pacific Islander

out of 100

Native American

out of 100

Other

Lithia Motors Customer Loyalty Score by Age

Lithia Motors's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 64%	18-25	64%
26-30 47%	26-30	47%
31-35 63%	31-35	63%
36-40 57%	36-40	57%
41-45 57%	41-45	57%
46-50 65%	46-50	65%
51-55 67%	51-55	67%
56-60 66%	56-60	66%
61-65 78%	61-65	78%
66+ 43%	66+	43%

Lithia Motors Customer Loyalty Score by Usage

Lithia Motors's Customer Loyalty score was rated the highest by customers who have used Lithia Motors's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	44%
1 to 2 Years	62%
2 to 5 Years	68%
5 to 10 Years	74%
Over 10 Years	84%

Lithia Motors Customer Loyalty Score by Industry

Lithia Motors's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Insurance industry customers.

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Tech	62%
Accounting	55%
Aerospace and Aviation	64%
Architecture and Planning	33%
Arts and Entertainment	61%
Automotive and Transportation	63%
Banking and Financial Services	64%
Biotech and Pharmaceuticals	70%
Business and Consumer Services	64%
Construction	66%
Consulting	100%
Education	67%
Government and Public Policy	70%
Healthcare, Hospitals and Medicine	75%
Hospitality	82%
Insurance	10%
Legal	46%
Military and Defense	64%
Professional Services	55%
Public Safety	40%
Restaurants	40%
Retail	61%
Transportation	33%

Lithia Motors Customer Loyalty vs. Competitors

Compared to its competitors, Lithia Motors's Customer Loyalty score is rated right below AutoNation.

COMPANY		Customer Loyalty Score
	Penske Automotive Group	74%
	Staples	71%
	Sonic Automotive	68%
	CarMax	66%
	Asbury Automotive Group	62%
	AutoNation	59%
	Lithia Motors	57%

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Lithia Motors Product Quality

1.5/5

Lithia Motors has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.

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Lithia Motors Product Information

Lithia Motors’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Lithia Motors's product the highest. Reviewers from the Retail industry rated Lithia Motors the lowest at 1.9.

Website: http://www.lithia.com/

Company Size: 10,000+ Employees

Industry

Transportation

Quick Insights into Lithia Motors Product Quality

Lithia Motors's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Tech industry.

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Ranked Lithia Motors Product Quality the Highest

Architecture and Planning	3
Native American	2.3
61-65	1.8

Ranked Lithia Motors Product Quality the Lowest

Other	1.5
Over 10 Years	1.5
Tech	1.5

Lithia Motors Product Quality Score by Gender

Lithia Motors's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Lithia Motors Product Quality Score by Ethnicity

Lithia Motors's Product Quality score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.9	African American/Black	1.9
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8
Native American 2.3	Native American	2.3
Other 1.5	Other	1.5

Lithia Motors Product Quality Score by Age

Lithia Motors's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.6	31-35	1.6
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.6	56-60	1.6
61-65 1.8	61-65	1.8
66+ 1.5	66+	1.5

Lithia Motors Product Quality Score by Usage

Lithia Motors's Product Quality score was rated the highest by customers who have used Lithia Motors's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.6
5 to 10 Years	1.5
Over 10 Years	1.5

Lithia Motors Product Quality Score by Industry

Lithia Motors's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	2.1
Architecture and Planning	3
Arts and Entertainment	1.5
Automotive and Transportation	1.7
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	2.6
Business and Consumer Services	1.6
Construction	1.5
Consulting	1.5
Education	1.6
Government and Public Policy	2.1
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Military and Defense	1.5
Professional Services	2.7
Public Safety	2
Restaurants	1.5
Retail	1.9
Transportation	1.9

Lithia Motors Product Quality vs. Competitors

Compared to its competitors, Lithia Motors's Product Quality score is rated right below AutoNation.

COMPANY		Product Quality Score
	CarMax	3/5
	Staples	3/5
	Penske Automotive Group	2.9/5
	Asbury Automotive Group	2.8/5
	Sonic Automotive	2.6/5
	AutoNation	2/5
	Lithia Motors	1.5/5

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Lithia Motors Pricing

Lithia Motors ROI & Value For Money

1.5/5

Lithia Motors has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.

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Lithia Motors Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Biotech and Pharmaceuticals industry. The users from the Accounting industry think that they had the lowest ROI from Lithia Motors.

Quick Insights into Lithia Motors ROI

Lithia Motors's ROI score was rated highest by customers from the Biotech and Pharmaceuticals industry, and rated lowest by customers from the Tech industry.

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Ranked Lithia Motors ROI the Highest

Biotech and Pharmaceuticals	2.8
Native American	2.1
61-65	1.9

Ranked Lithia Motors ROI the Lowest

Male	1.5
Other	1.5
Tech	1.5

Lithia Motors ROI Score by Gender

Lithia Motors's ROI score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Lithia Motors ROI Score by Ethnicity

Lithia Motors's ROI score was rated the highest by Native American customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.8	African American/Black	1.8
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8
Native American 2.1	Native American	2.1
Other 1.5	Other	1.5

Lithia Motors ROI Score by Age

Lithia Motors's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.6	31-35	1.6
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.6	56-60	1.6
61-65 1.9	61-65	1.9
66+ 1.5	66+	1.5

Lithia Motors ROI Score by Usage

Lithia Motors's ROI score was rated the highest by customers who have used Lithia Motors's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.6

Lithia Motors ROI Score by Industry

Lithia Motors's ROI score was rated the highest by Biotech and Pharmaceuticals industry customers, and the lowest by Tech industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	2.4
Architecture and Planning	1.9
Arts and Entertainment	2
Automotive and Transportation	1.7
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	2.8
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Education	1.5
Government and Public Policy	2.2
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.6
Insurance	1.5
Legal	1.5
Military and Defense	1.5
Professional Services	2.5
Public Safety	1.8
Restaurants	1.5
Retail	2
Transportation	1.9

Lithia Motors Pricing vs. Competitors

Compared to its competitors, Lithia Motors's ROI score is rated right below AutoNation.

COMPANY		Pricing Score
	Asbury Automotive Group	3.1/5
	Staples	2.9/5
	CarMax	2.8/5
	Penske Automotive Group	2.6/5
	Sonic Automotive	2.1/5
	AutoNation	2/5
	Lithia Motors	1.5/5

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Lithia Motors Customer Satisfaction (CSAT)

Lithia Motors Customer Satisfaction (CSAT) Score

17 / 100

Lithia Motors has an overall Customer Satisfaction score of 17 rated by its users and customers.

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Very Satisfied	12%
Satisfied	5%
Neither Satisfied nor Dissatisfied	3%
Dissatisfied	10%
Very Dissatisfied	70%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

70%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Lithia Motors Customer Satisfaction

Lithia Motors's Customer Satisfaction score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Transportation industry.

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Ranked Lithia Motors Customer Satisfaction the Highest

Aerospace and Aviation	50%
African American/Black	43%
31-35	27%

Ranked Lithia Motors Customer Satisfaction the Lowest

Over 10 Years	7%
18-25	0%
Transportation	0%

Lithia Motors Customer Satisfaction Score by Gender

Female customers rated Lithia Motors's Customer Satisfaction score 8 points higher than Male customers.

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8 / 100

Male

	Very Satisfied	6%
	Satisfied	2%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	9%
	Very Dissatisfied	82%

16 / 100

Female

	Very Satisfied	13%
	Satisfied	3%
	Neither Satisfied nor Dissatisfied	1%
	Dissatisfied	10%
	Very Dissatisfied	73%

Lithia Motors Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Lithia Motors' Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.

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8 / 100

Very Satisfied	7%
Satisfied	1%
Neither Satisfied nor Dissatisfied	1%
Dissatisfied	12%
Very Dissatisfied	79%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

12%

Very Dissatisfied

79%

CSAT according to Hispanic or Latino

Lithia Motors' Customer Satisfaction (CSAT) score was rated 13% according to Hispanic or Latino users and customers.

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13 / 100

Very Satisfied	0%
Satisfied	13%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	7%
Very Dissatisfied	80%

Very Satisfied

Satisfied

13%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

80%

CSAT according to African American/Black

Lithia Motors' Customer Satisfaction (CSAT) score was rated 43% according to African American/Black users and customers.

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43 / 100

Very Satisfied	29%
Satisfied	14%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	7%
Very Dissatisfied	50%

Very Satisfied

29%

Satisfied

14%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

CSAT according to Asian or Pacific Islander

Lithia Motors' Customer Satisfaction (CSAT) score was rated 29% according to Asian or Pacific Islander users and customers.

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29 / 100

Very Satisfied	29%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	71%

Very Satisfied

29%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

71%

CSAT according to Native American

Lithia Motors' Customer Satisfaction (CSAT) score was rated 14% according to Native American users and customers.

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14 / 100

Very Satisfied	14%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	86%

Very Satisfied

14%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

86%

CSAT according to Other

Lithia Motors' Customer Satisfaction (CSAT) score was rated 12% according to Other users and customers.

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12 / 100

Very Satisfied	12%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	4%
Very Dissatisfied	84%

Very Satisfied

12%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

84%

Lithia Motors Customer Satisfaction Score by Age

Lithia Motors's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

26-30

21%

31-35

27%

36-40

41-45

13%

46-50

51-55

11%

56-60

61-65

26%

66+

Lithia Motors Customer Satisfaction Score by Usage

Lithia Motors's Customer Satisfaction score was rated the highest by customers who have used Lithia Motors's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year	12
1 to 2 Years	7
2 to 5 Years	16
5 to 10 Years	15
Over 10 Years	7

Lithia Motors Customer Satisfaction Score by Industry

Lithia Motors's Customer Satisfaction score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Transportation industry customers.

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	"title": "Lithia Motors Customer Satisfaction Score by Industry",
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			"groupId": 104,
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			"score": 14,
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			"scoreClassName": "",
			"scoreLabel": 10
		},
		{
			"label": "Biotech and Pharmaceuticals",
			"groupId": 503,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Biotech and Pharmaceuticals customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 33
		},
		{
			"label": "Business and Consumer Services",
			"groupId": 504,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Business and Consumer Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Construction",
			"groupId": 510,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Construction customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Consulting",
			"groupId": 511,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Consulting customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Education",
			"groupId": 515,
			"score": 18,
			"stars": 0,
			"csatScore": 18,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Education customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 18
		},
		{
			"label": "Government and Public Policy",
			"groupId": 521,
			"score": 17,
			"stars": 0,
			"csatScore": 17,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Government and Public Policy customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 17
		},
		{
			"label": "Healthcare, Hospitals and Medicine",
			"groupId": 522,
			"score": 7,
			"stars": 0,
			"csatScore": 7,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Healthcare, Hospitals and Medicine customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 7
		},
		{
			"label": "Hospitality",
			"groupId": 523,
			"score": 25,
			"stars": 0,
			"csatScore": 25,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Hospitality customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 25
		},
		{
			"label": "Insurance",
			"groupId": 526,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Insurance customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Legal",
			"groupId": 529,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Legal customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Military and Defense",
			"groupId": 538,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Military and Defense customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Professional Services",
			"groupId": 549,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Professional Services customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Public Safety",
			"groupId": 551,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Public Safety customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Restaurants",
			"groupId": 558,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Restaurants customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		},
		{
			"label": "Retail",
			"groupId": 559,
			"score": 29,
			"stars": 0,
			"csatScore": 29,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Retail customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 29
		},
		{
			"label": "Transportation",
			"groupId": 567,
			"score": 0,
			"stars": 0,
			"csatScore": 0,
			"text": "Lithia Motors's Customer Satisfaction score is  rated by Transportation customers on Comparably.",
			"scoreClassName": "",
			"scoreLabel": 0
		}
	]
}

Tech	8
Accounting	8
Aerospace and Aviation	50
Architecture and Planning	50
Arts and Entertainment	14
Automotive and Transportation	22
Banking and Financial Services	10
Biotech and Pharmaceuticals	33
Business and Consumer Services	0
Construction	0
Consulting	0
Education	18
Government and Public Policy	17
Healthcare, Hospitals and Medicine	7
Hospitality	25
Insurance	0
Legal	0
Military and Defense	0
Professional Services	0
Public Safety	0
Restaurants	0
Retail	29
Transportation	0

Lithia Motors Customer Satisfaction vs. Competitors

Compared to its competitors, Lithia Motors's Customer Satisfaction score is rated right below AutoNation.

COMPANY		Customer Satisfaction (CSAT) Score
	CarMax	52%
	Staples	47%
	Asbury Automotive Group	43%
	Sonic Automotive	33%
	Penske Automotive Group	30%
	AutoNation	25%
	Lithia Motors	17%

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Lithia Motors Customer Service

1.5/5

Lithia Motors has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.

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About Lithia Motors's Customer Service

Address

150 N. Bartlett St., Medford, OR

Website

http://www.lithia.com/

Phone Number

541-776-6401

Quick Insights into Lithia Motors Customer Service

Lithia Motors's Customer Service score was rated highest by customers from the Aerospace and Aviation industry, and rated lowest by customers from the Transportation industry.

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Ranked Lithia Motors Customer Service the Highest

Aerospace and Aviation	2.1
African American/Black	1.9
61-65	1.7

Ranked Lithia Motors Customer Service the Lowest

Other	1.5
Over 10 Years	1.5
Transportation	1.5

Lithia Motors Customer Service Score by Gender

Lithia Motors's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.

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Male

1.5/5

Female

1.5/5

Lithia Motors Customer Service Score by Ethnicity

Lithia Motors's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 1.5	Hispanic or Latino	1.5
African American/Black 1.9	African American/Black	1.9
Asian or Pacific Islander 1.8	Asian or Pacific Islander	1.8
Native American 1.5	Native American	1.5
Other 1.5	Other	1.5

Lithia Motors Customer Service Score by Age

Lithia Motors's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 1.5	18-25	1.5
26-30 1.5	26-30	1.5
31-35 1.5	31-35	1.5
36-40 1.5	36-40	1.5
41-45 1.5	41-45	1.5
46-50 1.5	46-50	1.5
51-55 1.5	51-55	1.5
56-60 1.5	56-60	1.5
61-65 1.7	61-65	1.7
66+ 1.5	66+	1.5

Lithia Motors Customer Service Score by Usage

Lithia Motors's Customer Service score was rated 1.5 stars by customers who have used Lithia Motors's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.

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Less than 1 Year	1.5
1 to 2 Years	1.5
2 to 5 Years	1.5
5 to 10 Years	1.5
Over 10 Years	1.5

Lithia Motors Customer Service Score by Industry

Lithia Motors's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Transportation industry customers.

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Tech	1.5
Accounting	1.5
Aerospace and Aviation	2.1
Architecture and Planning	2.1
Arts and Entertainment	1.5
Automotive and Transportation	1.5
Banking and Financial Services	1.5
Biotech and Pharmaceuticals	2
Business and Consumer Services	1.5
Construction	1.5
Consulting	1.5
Education	1.7
Government and Public Policy	2.1
Healthcare, Hospitals and Medicine	1.5
Hospitality	1.5
Insurance	1.5
Legal	1.5
Military and Defense	1.5
Professional Services	1.5
Public Safety	1.5
Restaurants	1.5
Retail	2
Transportation	1.5

Lithia Motors Customer Service vs. Competitors

Compared to its competitors, Lithia Motors's Customer Service score is rated right below AutoNation.

COMPANY		Customer Service Score
	CarMax	2.8/5
	Asbury Automotive Group	2.8/5
	Staples	2.7/5
	Penske Automotive Group	2.5/5
	Sonic Automotive	2.3/5
	AutoNation	1.9/5
	Lithia Motors	1.5/5

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Lithia Motors as an Employer

2.3/5

Lithia Motors has a 2.3/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of Lithia Motors

Bryan DeBoer

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Lithia Motors scored a -69 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Lithia Motors would recommend the brand to a friend. ENPS measures how likely Lithia Motors employees would recommend working at Lithia Motors to a friend.

Net Promoter Score

-69

NPS Score

14%	Promoters
3%	Passive
83%	Detractors

Employee Net Promoter Score

-46

eNPS Score

23%	Promoters
8%	Passive
69%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail