49
NPS
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Loggly
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About Loggly's Brand
Used by more than 9,000 happy customers, Loggly takes the important but non-differentiating work (i.e. Among its major competitors, Loggly is ranked in 3rd place for NPS while Barracuda Networks is 1st, and Elastic is 2nd.
Brand at a Glance
4/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Loggly Ranking
- #3 / 4 of its competitors
Loggly NPS
Loggly's Net Promoter Score (NPS) is a 49 with 62% Promoters, 25% Passives, and 13% Detractors. Net Promoter Score tracks whether Loggly's customers would recommend using the product based on a scale of -100 to 100.
Loggly Overall NPS
| 62% | Promoters |
|---|---|
| 25% | Passives |
| 13% | Detractors |
Loggly NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 50 | Aug 2020 | 50 |
How Other Brands Compare
Loggly is ranked third for NPS among its competitors. Barracuda Networks and Elastic come in first and second, with Nylas coming in at #4.
Loggly |  Elastic |  Nylas |  Barracuda Networks | |
| Global Ranking | #- | #843 | #- | #- |
| NPS | 49 | 50 | 17 | 56 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $9.98B | $85.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Loggly NPS vs. Competitors
Compared to its competitors, Loggly's NPS is rated right above Nylas, and is preceded by Elastic.
| COMPANY | NPS Score | |
|---|---|---|
| Barracuda Networks | 56 |
| Elastic | 50 |
| Loggly | 49 |
| Nylas | 17 |
 | Bomgar | 0 |
 | CA Technologies | -33 |
 | Sumo | -100 |
Loggly Product Quality
4/5
Loggly has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Loggly Product Information
Loggly serves markets in the United States, Asia, Europe, Japan, Australia, Canada, and United Kingdom. Loggly supports Web devices and offers products for small, medium, and large sized businesses.
Loggly’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.loggly.com/
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Enterprise
SaaS
Languages Supported
English
Product Type
Website Monitoring Software
System Administration Software
Log Management Software
Cloud Security Software
Cloud Integration Software
Network Monitoring Software
Loggly Product Quality vs. Competitors
Compared to its competitors, Loggly's Product Quality score is rated right above Nylas, and is preceded by Elastic.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barracuda Networks | 4.7/5 |
| Elastic | 4.1/5 |
| Loggly | 4/5 |
| Nylas | 3.8/5 |
| Bomgar | 3.7/5 |
| CA Technologies | 3.4/5 |
| Sumo | 1.5/5 |
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Loggly Pricing
Loggly ROI & Value For Money
4/5
Loggly has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Loggly Pricing Plans
Loggly has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Loggly?
Small Businesses
Medium Businesses
Large Enterprises
Loggly Pricing vs. Competitors
Compared to its competitors, Loggly's ROI score is rated right above Nylas, and is preceded by Elastic.
| COMPANY | Pricing Score | |
|---|---|---|
| Barracuda Networks | 4.2/5 |
| Elastic | 4.1/5 |
| Loggly | 4/5 |
| Nylas | 3.7/5 |
| CA Technologies | 3.5/5 |
| Bomgar | 2.7/5 |
| Sumo | 1.5/5 |
Unlock Loggly ROI vs. Competitors Data
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Loggly Customer Service
3.7/5
Loggly has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Loggly's Customer Service
Address
One Post St, Suite 400, San Francisco, CA
Website
https://www.loggly.com/
Phone Number
4157635647
Loggly Customer Service vs. Competitors
Compared to its competitors, Loggly's Customer Service score is rated right above Bomgar, and is preceded by Barracuda Networks.
| COMPANY | Customer Service Score | |
|---|---|---|
| Elastic | 4/5 |
| Barracuda Networks | 4/5 |
| Loggly | 3.7/5 |
| Bomgar | 3.7/5 |
| CA Technologies | 3.5/5 |
| Nylas | 3.3/5 |
| Sumo | 1.5/5 |
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Consumer vs. Employees
Loggly scored a 49 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Loggly would recommend the brand to a friend. ENPS measures how likely Loggly employees would recommend working at Loggly to a friend.
Net Promoter Score
49
NPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
