17
NPS
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Nylas
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About Nylas' Brand
Over 100,000 developers around the world use Nylas to quickly and securely build email, scheduling, and work automation features into their applications. With Nylas, developers at innovative companies like Lever, Upwork, Wix, Freshworks, Dialpad, and Ceridian get unprecedented access to rich communications data from their users, pre-built workflows that automate everyday tasks, embeddable UI/UX components for fast front-end development, and comprehensive security features - all delivered via a suite of powerful APIs that make integration easy. Learn more at www.nylas.com and follow us on LinkedIn, Twitter, and Facebook. Among its major competitors, Nylas is ranked in 6th place for NPS while Gong.io is 1st, and Twilio Inc. is 2nd. Overall, Nylas has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $85.00M
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.3/5
Customer Service
Nylas Ranking
- #4 / 4 of its competitors
Nylas NPS
Nylas's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Nylas's customers would recommend using the product based on a scale of -100 to 100.
Nylas Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Nylas NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Jul 2020 100 | Jul 2020 | 100 |
Sep 2020 66 | Sep 2020 | 66 |
Nov 2020 25 | Nov 2020 | 25 |
Jan 2021 40 | Jan 2021 | 40 |
Mar 2021 17 | Mar 2021 | 17 |
How Other Brands Compare
Nylas is ranked #4 for NPS among its competitors. Gong.io and Twilio Inc. come in first and second, with Stripe coming in at third. Among those competitors, it is the lowest valued company behind Twilio Inc..
Nylas |  Stripe |  Twilio Inc. |  Gong.io | |
| Global Ranking | #- | #133 | #328 | #785 |
| NPS | 17 | 26 | 31 | 40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $85.00M | $35.00B | $56.34B | $400.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nylas NPS vs. Competitors
Compared to its competitors, Nylas's NPS is rated right above Kong Inc., and is preceded by Stripe.
| COMPANY | NPS Score | |
|---|---|---|
| Gong.io | 40 |
| Twilio Inc. | 31 |
 | Rubrik, Inc. | 31 |
 | Algolia | 31 |
| Stripe | 26 |
| Nylas | 17 |
 | Kong Inc. | 0 |
 | RapidAPI | N/A |
 | Checkr | -64 |
Nylas Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Nylas users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nylas Customer Loyalty vs. Competitors
Compared to its competitors, Nylas's Customer Loyalty score is rated right above Algolia, and is preceded by Stripe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rubrik, Inc. | 85% |
| Twilio Inc. | 80% |
| Gong.io | 79% |
| Stripe | 77% |
| Nylas | 73% |
| Algolia | 64% |
| Kong Inc. | 60% |
| Checkr | 50% |
| RapidAPI | N/A |
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Nylas Product Quality
3.8/5
Nylas has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Nylas Product Information
Nylas’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.nylas.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
SaaS
Nylas Product Quality vs. Competitors
Compared to its competitors, Nylas's Product Quality score is rated right above Kong Inc., and is preceded by Stripe.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gong.io | 4.3/5 |
| Rubrik, Inc. | 4.1/5 |
| Twilio Inc. | 4/5 |
| Algolia | 3.8/5 |
| Stripe | 3.8/5 |
| Nylas | 3.8/5 |
| Kong Inc. | 3.2/5 |
| Checkr | 1.7/5 |
| RapidAPI | N/A |
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Nylas Pricing
Nylas ROI & Value For Money
3.7/5
Nylas has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Nylas Pricing vs. Competitors
Compared to its competitors, Nylas's ROI score is rated right above Kong Inc., and is preceded by Stripe.
| COMPANY | Pricing Score | |
|---|---|---|
| Gong.io | 4.2/5 |
| Twilio Inc. | 3.9/5 |
| Rubrik, Inc. | 3.9/5 |
| Stripe | 3.7/5 |
| Nylas | 3.7/5 |
| Kong Inc. | 3.5/5 |
| Algolia | 3.4/5 |
| Checkr | 1.5/5 |
| RapidAPI | N/A |
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Nylas Customer Service
3.3/5
Nylas has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Nylas's Customer Service
Address
944 Market St, San Francisco, CA 94102
Website
http://www.nylas.com
Phone Number
415-578-1299
Nylas's Social Links
Nylas Customer Service vs. Competitors
Compared to its competitors, Nylas's Customer Service score is rated right above Checkr, and is preceded by Algolia.
| COMPANY | Customer Service Score | |
|---|---|---|
| Gong.io | 4.1/5 |
| Rubrik, Inc. | 3.9/5 |
| Twilio Inc. | 3.8/5 |
| Stripe | 3.6/5 |
| Kong Inc. | 3.5/5 |
| Algolia | 3.3/5 |
| Nylas | 3.3/5 |
| Checkr | 1.5/5 |
| RapidAPI | N/A |
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Nylas as an Employer
4.9/5
Nylas has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nylas scored a 17 for Net Promoter Score and a 70 for Employee Net Promoter Score. NPS gauges how likely a customer of Nylas would recommend the brand to a friend. ENPS measures how likely Nylas employees would recommend working at Nylas to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
70
eNPS Score
| 76% | Promoters |
|---|---|
| 18% | Passive |
| 6% | Detractors |
