-42
NPS
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Luxottica Group
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About Luxottica Group's Brand
Manufacturer and distributor of eye-wear. The company is engaged in the design, manufacture and distribution of fashion, luxury, sport and performance eyewear. Among its major competitors, Luxottica Group is ranked in 4th place for NPS while TJX Companies is 1st, and Oakley is 2nd.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Luxottica Group Ranking
- #4 / 4 of its competitors
Luxottica Group NPS
Luxottica Group's Net Promoter Score (NPS) is a -42 with 29% Promoters, 0% Passives, and 71% Detractors. Net Promoter Score tracks whether Luxottica Group's customers would recommend using the product based on a scale of -100 to 100.
Luxottica Group Overall NPS
| 29% | Promoters |
|---|---|
| 0% | Passives |
| 71% | Detractors |
Luxottica Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Aug 2023 33 | Aug 2023 | 33 |
Jan 2025 0 | Jan 2025 | 0 |
Oct 2025 -20 | Oct 2025 | -20 |
Feb 2026 -33 | Feb 2026 | -33 |
Apr 2026 -43 | Apr 2026 | -43 |
How Other Brands Compare
Luxottica Group is ranked #4 for NPS among its competitors. TJX Companies and Oakley come in first and second, with Essilor coming in at third.
Luxottica Group |  Oakley |  TJX Companies |  Essilor | |
| Global Ranking | #- | #269 | #857 | #- |
| NPS | -42 | 21 | 24 | 21 |
| Valuation Updated every 24 hours for public companies | - | - | $90.31B | $73.61B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Luxottica Group NPS vs. Competitors
Compared to its competitors, Luxottica Group's NPS is rated right above Sunglass Hut, and is preceded by Mister Spex.
| COMPANY | NPS Score | |
|---|---|---|
| TJX Companies | 24 |
| Oakley | 21 |
| Essilor | 21 |
 | Mister Spex | N/A |
| Luxottica Group | -42 |
 | Sunglass Hut | -55 |
 | LensCrafters | -75 |
Luxottica Group Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Luxottica Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Luxottica Group Customer Loyalty vs. Competitors
Compared to its competitors, Luxottica Group's Customer Loyalty score is rated right above Sunglass Hut, and is preceded by Essilor.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| TJX Companies | 81% |
| Oakley | 75% |
| Essilor | 73% |
| Luxottica Group | 73% |
| Sunglass Hut | 70% |
| LensCrafters | 68% |
| Mister Spex | N/A |
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Luxottica Group Product Quality
3.2/5
Luxottica Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Luxottica Group Product Information
Luxottica Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.luxottica.com
- Company Size
- 10,000+ Employees
Luxottica Group Product Quality vs. Competitors
Compared to its competitors, Luxottica Group's Product Quality score is rated right above Sunglass Hut, and is preceded by Essilor.
| COMPANY | Product Quality Score | |
|---|---|---|
| TJX Companies | 3.7/5 |
| Oakley | 3.6/5 |
| Essilor | 3.6/5 |
| Luxottica Group | 3.2/5 |
| Sunglass Hut | 2/5 |
| LensCrafters | 1.5/5 |
| Mister Spex | N/A |
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Luxottica Group Pricing
Luxottica Group ROI & Value For Money
2.7/5
Luxottica Group has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Luxottica Group Pricing vs. Competitors
Compared to its competitors, Luxottica Group's ROI score is rated right above Sunglass Hut, and is preceded by Essilor.
| COMPANY | Pricing Score | |
|---|---|---|
| TJX Companies | 3.7/5 |
| Oakley | 3.4/5 |
| Essilor | 3.4/5 |
| Luxottica Group | 2.7/5 |
| Sunglass Hut | 1.9/5 |
| LensCrafters | 1.5/5 |
| Mister Spex | N/A |
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Luxottica Group Customer Satisfaction (CSAT)
Luxottica Group Customer Satisfaction (CSAT) Score
25 / 100
Luxottica Group has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Luxottica Group Customer Satisfaction vs. Competitors
Compared to its competitors, Luxottica Group's Customer Satisfaction score is rated right above Sunglass Hut, and is preceded by Oakley.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Essilor | 70% |
| TJX Companies | 65% |
| Oakley | 63% |
| Luxottica Group | 25% |
| Sunglass Hut | 23% |
| LensCrafters | 13% |
| Mister Spex | 0% |
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Luxottica Group Customer Service
2.8/5
Luxottica Group has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Luxottica Group's Customer Service
Address
Piazzale Cadorna, 3, Milan, 20123
Website
www.luxottica.com
Phone Number
7
Luxottica Group Customer Service vs. Competitors
Compared to its competitors, Luxottica Group's Customer Service score is rated right above Sunglass Hut, and is preceded by Oakley.
| COMPANY | Customer Service Score | |
|---|---|---|
| Essilor | 3.5/5 |
| TJX Companies | 3.4/5 |
| Oakley | 3.3/5 |
| Luxottica Group | 2.8/5 |
| Sunglass Hut | 1.6/5 |
| LensCrafters | 1.5/5 |
| Mister Spex | N/A |
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Luxottica Group as an Employer
Consumer vs. Employees
Luxottica Group scored a -42 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Luxottica Group would recommend the brand to a friend. ENPS measures how likely Luxottica Group employees would recommend working at Luxottica Group to a friend.
Net Promoter Score
-42
NPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
