34
NPS
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Maestro Health
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About Maestro Health's Brand
Working Together. For Your Benefit(s). Among its major competitors, Maestro Health is ranked in 2nd place for NPS while Insureon is 1st, and Collective Health is 3rd.
Brand at a Glance
100%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
Maestro Health Ranking
- #1 / 4 of its competitors
Maestro Health NPS
Maestro Health's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Maestro Health's customers would recommend using the product based on a scale of -100 to 100.
Maestro Health Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Maestro Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
Mar 2025 33 | Mar 2025 | 33 |
How Other Brands Compare
Maestro Health is ranked first for NPS among its competitors. Collective Health and Zenefits come in second and third, with Aon Hewitt coming in at #4.
Maestro Health |  Zenefits |  Aon Hewitt |  Collective Health | |
| Global Ranking | #- | #412 | #670 | #- |
| NPS | 34 | 13 | 4 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $4.50B | $52.38B | $1.50B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Maestro Health NPS vs. Competitors
Compared to its competitors, Maestro Health's NPS is rated right above Collective Health, and is preceded by Insureon.
| COMPANY | NPS Score | |
|---|---|---|
 | Insureon | 100 |
| Maestro Health | 34 |
| Collective Health | 30 |
| Zenefits | 13 |
| Aon Hewitt | 4 |
 | Bswift | -50 |
 | Connecture | -67 |
Maestro Health Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Maestro Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Maestro Health Customer Loyalty vs. Competitors
Compared to its competitors, Maestro Health's Customer Loyalty score is rated right above Aon Hewitt.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Maestro Health | 100% |
| Aon Hewitt | 81% |
| Collective Health | 69% |
| Bswift | 63% |
| Zenefits | 56% |
| Connecture | 10% |
| Insureon | N/A |
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Maestro Health Product Quality
2.7/5
Maestro Health has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Maestro Health Product Information
Maestro Health’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Insurance
Maestro Health Product Quality vs. Competitors
Compared to its competitors, Maestro Health's Product Quality score is rated right above Bswift, and is preceded by Zenefits.
| COMPANY | Product Quality Score | |
|---|---|---|
| Insureon | 5/5 |
| Connecture | 4/5 |
| Aon Hewitt | 3.3/5 |
| Collective Health | 3.3/5 |
| Zenefits | 3/5 |
| Maestro Health | 2.7/5 |
| Bswift | 1.7/5 |
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Maestro Health Pricing
Maestro Health ROI & Value For Money
2.7/5
Maestro Health has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Maestro Health Pricing vs. Competitors
Compared to its competitors, Maestro Health's ROI score is rated right above Bswift, and is preceded by Aon Hewitt.
| COMPANY | Pricing Score | |
|---|---|---|
| Insureon | 5/5 |
| Collective Health | 3.3/5 |
| Zenefits | 3.2/5 |
| Aon Hewitt | 3.1/5 |
| Maestro Health | 2.7/5 |
| Bswift | 1.7/5 |
| Connecture | 1.5/5 |
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Maestro Health Customer Satisfaction (CSAT)
Maestro Health Customer Satisfaction (CSAT) Score
67 / 100
Maestro Health has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Maestro Health Customer Satisfaction vs. Competitors
Compared to its competitors, Maestro Health's Customer Satisfaction score is rated right above Collective Health, and is preceded by Insureon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Insureon | 100% |
| Maestro Health | 67% |
| Collective Health | 53% |
| Bswift | 36% |
| Connecture | 33% |
| Aon Hewitt | 20% |
| Zenefits | 18% |
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Maestro Health Customer Service
2.7/5
Maestro Health has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Maestro Health's Customer Service
Address
Chicago, IL 60661
Website
http://www.maestrohealth.com/
Phone Number
(312)517-3500
Maestro Health Customer Service vs. Competitors
Compared to its competitors, Maestro Health's Customer Service score is rated right above Zenefits, and is preceded by Aon Hewitt.
| COMPANY | Customer Service Score | |
|---|---|---|
| Insureon | 5/5 |
| Connecture | 3.5/5 |
| Collective Health | 3.3/5 |
| Aon Hewitt | 3.3/5 |
| Maestro Health | 2.7/5 |
| Zenefits | 2/5 |
| Bswift | 1.8/5 |
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Maestro Health as an Employer
3.5/5
Maestro Health has a 3.5/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Maestro Health scored a 34 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Maestro Health would recommend the brand to a friend. ENPS measures how likely Maestro Health employees would recommend working at Maestro Health to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 44% | Promoters |
|---|---|
| 34% | Passive |
| 22% | Detractors |
