-45
NPS
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Mail.com
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About Mail.com's Brand
mail.com offers free email services combined with cloud services and office tools Among its major competitors, Mail.com is ranked in 5th place for NPS while Yandex is 1st, and Google is 2nd.
Brand at a Glance
86%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2/5
Customer Service
Mail.com Ranking
- #4 / 4 of its competitors
Mail.com NPS
Mail.com's Net Promoter Score (NPS) is a -45 with 18% Promoters, 19% Passives, and 63% Detractors. Net Promoter Score tracks whether Mail.com's customers would recommend using the product based on a scale of -100 to 100.
Mail.com Overall NPS
| 18% | Promoters |
|---|---|
| 19% | Passives |
| 63% | Detractors |
Mail.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -42 | Jun 2023 | -42 |
Jul 2023 -45 | Jul 2023 | -45 |
Aug 2023 -47 | Aug 2023 | -47 |
Oct 2023 -42 | Oct 2023 | -42 |
Nov 2023 -40 | Nov 2023 | -40 |
Apr 2024 -40 | Apr 2024 | -40 |
Jun 2024 -42 | Jun 2024 | -42 |
Mar 2025 -37 | Mar 2025 | -37 |
Jun 2025 -40 | Jun 2025 | -40 |
Dec 2025 -42 | Dec 2025 | -42 |
Feb 2026 -40 | Feb 2026 | -40 |
Mar 2026 -45 | Mar 2026 | -45 |
How Other Brands Compare
Mail.com is ranked #4 for NPS among its competitors. Yandex and Google come in first and second, with Microsoft coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mail.com NPS by Gender
Female customers rated Mail.com's NPS 32 points higher than Male customers.
Male
-66
Mail.com's NPS was rated -66 by Male customers on Comparably.
6%
Promoters
22%
Passives
72%
Detractors
Female
-34
Mail.com's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Mail.com NPS by Ethnicity
Mail.com's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -77 | Caucasian | -77 |
Other -17 | Other | -17 |
Mail.com NPS by Age
Mail.com's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Mail.com NPS by Usage
Mail.com's NPS was rated the highest by customers who have used Mail.com's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -86 | 5 to 10 Years | -86 |
Over 10 Years -60 | Over 10 Years | -60 |
Mail.com Customer Reviews
Out of the 7 Mail.com customer reviews 4 were positive and 3 were constructive. Mail.com customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Mail.com Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of Mail.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mail.com Customer Loyalty Score by Gender
Male customers rated Mail.com's Customer Loyalty score 20% higher than Female customers.
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Male
90%
Yes
Female
70%
Yes
Mail.com Customer Loyalty Score by Ethnicity
Mail.com's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mail.com.
86
out of 100
Caucasian
100
out of 100
Other
Mail.com Customer Loyalty Score by Age
Mail.com's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
51-55 100% | 51-55 | 100% |
61-65 70% | 61-65 | 70% |
66+ 74% | 66+ | 74% |
Mail.com Customer Loyalty Score by Usage
Mail.com's Customer Loyalty score was rated the highest by customers who have used Mail.com's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Mail.com Customer Loyalty Score by Industry
Mail.com's Customer Loyalty score was rated 100% by Arts and Entertainment industry customers.
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Mail.com Customer Loyalty vs. Competitors
Compared to its competitors, Mail.com's Customer Loyalty score is rated right above Microsoft, and is preceded by Google.
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Mail.com Product Quality
2.7/5
Mail.com has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Mail.com Product Information
Mail.com’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Mail.com's product the highest.
- Website
- http://mail.com
- Company Size
- 5,001-10,000 Employees
Industry
Business Services
Quick Insights into Mail.com Product Quality
Mail.com's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 51-55.
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Ranked Mail.com Product Quality the Highest
Ranked Mail.com Product Quality the Lowest
Mail.com Product Quality Score by Gender
Female customers rated Mail.com's Product Quality score 1.6 stars higher than Male customers.
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Male
1.9/5
Female
3.5/5
Mail.com Product Quality Score by Ethnicity
Mail.com's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Mail.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Other 2.6 | Other | 2.6 |
Mail.com Product Quality Score by Age
Mail.com's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
51-55 1.5 | 51-55 | 1.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 1.9 | 66+ | 1.9 |
Mail.com Product Quality Score by Usage
Mail.com's Product Quality score was rated the highest by customers who have used Mail.com's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mail.com Product Quality Score by Industry
Mail.com's Product Quality score was rated 3.8 stars by Arts and Entertainment industry customers.
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Mail.com Product Quality vs. Competitors
Compared to its competitors, Mail.com's Product Quality score is rated right above AOL, and is preceded by Yahoo.
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VS
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Mail.com Pricing
Mail.com ROI & Value For Money
2.5/5
Mail.com has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Mail.com Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry.
Quick Insights into Mail.com ROI
Mail.com's ROI score was rated highest by Female customers, and rated lowest by customers ages 61-65.
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Ranked Mail.com ROI the Highest
Ranked Mail.com ROI the Lowest
Mail.com ROI Score by Gender
Female customers rated Mail.com's ROI score 2.1 stars higher than Male customers.
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Male
1.7/5
Female
3.8/5
Mail.com ROI Score by Ethnicity
Mail.com's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Mail.com.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 2.4 | Other | 2.4 |
Mail.com ROI Score by Age
Mail.com's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.2 | 66+ | 2.2 |
Mail.com ROI Score by Usage
Mail.com's ROI score was rated the highest by customers who have used Mail.com's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mail.com ROI Score by Industry
Mail.com's ROI score was rated 3.3 stars by Arts and Entertainment industry customers.
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Mail.com Pricing vs. Competitors
Compared to its competitors, Mail.com's ROI score is rated right above AOL, and is preceded by Yahoo.
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Mail.com Customer Satisfaction (CSAT)
Mail.com Customer Satisfaction (CSAT) Score
42 / 100
Mail.com has an overall Customer Satisfaction score of 42 rated by its users and customers.
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Very Satisfied
21%
Satisfied
21%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
17%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mail.com Customer Satisfaction
Mail.com's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 61-65.
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Ranked Mail.com Customer Satisfaction the Highest
Ranked Mail.com Customer Satisfaction the Lowest
Mail.com Customer Satisfaction Score by Gender
Mail.com's Customer Satisfaction score was rated 28 by Male customers on Comparably.
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28 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 22% | |
Very Dissatisfied | 50% |
Mail.com Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mail.com's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
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25 / 100
Very Satisfied
8%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
42%
CSAT according to Other
Mail.com's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Mail.com Customer Satisfaction Score by Age
Mail.com's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 29% |
Mail.com Customer Satisfaction Score by Usage
Mail.com's Customer Satisfaction score was rated the highest by customers who have used Mail.com's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mail.com Customer Satisfaction Score by Industry
Mail.com's Customer Satisfaction score was rated 67 points by Arts and Entertainment industry customers.
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}Mail.com Customer Satisfaction vs. Competitors
Compared to its competitors, Mail.com's Customer Satisfaction score is rated right above AOL, and is preceded by Yahoo.
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Mail.com Customer Service
2/5
Mail.com has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Mail.com's Customer Service
Address
701 Lee Rd, Chester, PA 19087
Website
http://mail.com
Phone Number
+4972191374x1889
Mail.com's Social Links
Quick Insights into Mail.com Customer Service
Mail.com's Customer Service score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Mail.com's products/services for Over 10 Years.
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Ranked Mail.com Customer Service the Highest
Ranked Mail.com Customer Service the Lowest
Mail.com Customer Service Score by Gender
Female customers rated Mail.com's Customer Service score 0.5 stars higher than Male customers.
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Male
1.5/5
Female
2/5
Mail.com Customer Service Score by Ethnicity
Mail.com's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.9 | Other | 1.9 |
Mail.com Customer Service Score by Age
Mail.com's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mail.com Customer Service Score by Usage
Mail.com's Customer Service score was rated the highest by customers who have used Mail.com's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Mail.com Customer Service Score by Industry
Mail.com's Customer Service score was rated 2.3 stars by Arts and Entertainment industry customers.
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Mail.com Customer Service vs. Competitors
Compared to its competitors, Mail.com's Customer Service score is rated right above AOL, and is preceded by Yahoo.
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Mail.com as an Employer
4.1/5
Mail.com has a 4.1/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Mail.com scored a -45 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Mail.com would recommend the brand to a friend. ENPS measures how likely Mail.com employees would recommend working at Mail.com to a friend.
Net Promoter Score
-45
NPS Score
| 18% | Promoters |
|---|---|
| 19% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
