-42
NPS
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Mapfre
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About Mapfre's Brand
insurers, reinsurers and service Among its major competitors, Mapfre is ranked in 8th place for NPS while Allianz is 1st, and Pegasystems is 2nd.Their current market cap is $5.89B
Brand at a Glance
66%
Customer Loyalty
1.9/5
Product Quality
2/5
Pricing
1.9/5
Customer Service
Mapfre Ranking
- #4 / 4 of its competitors
Mapfre NPS
Mapfre's Net Promoter Score (NPS) is a -42 with 25% Promoters, 8% Passives, and 67% Detractors. Net Promoter Score tracks whether Mapfre's customers would recommend using the product based on a scale of -100 to 100.
Mapfre Overall NPS
| 25% | Promoters |
|---|---|
| 8% | Passives |
| 67% | Detractors |
Mapfre NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -50 | Jan 2024 | -50 |
Feb 2024 -47 | Feb 2024 | -47 |
Mar 2024 -49 | Mar 2024 | -49 |
Apr 2024 -45 | Apr 2024 | -45 |
Jun 2024 -44 | Jun 2024 | -44 |
Oct 2024 -42 | Oct 2024 | -42 |
Nov 2024 -40 | Nov 2024 | -40 |
Mar 2025 -40 | Mar 2025 | -40 |
Apr 2025 -43 | Apr 2025 | -43 |
May 2025 -43 | May 2025 | -43 |
Aug 2025 -45 | Aug 2025 | -45 |
Oct 2025 -41 | Oct 2025 | -41 |
How Other Brands Compare
Mapfre is ranked #4 for NPS among its competitors. Pegasystems and Travelers come in first and second, with Progressive Insurance coming in at third. Among those competitors, it is the lowest valued company behind Progressive Insurance.
Mapfre |  Travelers |  Pegasystems |  Progressive Insurance | |
| Global Ranking | #- | #381 | #518 | #967 |
| NPS | -42 | -8 | 20 | -16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $5.89B | $37.99B | $9.25B | $55.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mapfre NPS by Gender
Female customers rated Mapfre's NPS 50 points higher than Male customers.
Male
-100
Mapfre's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
-50
Mapfre's NPS was rated -50 by Female customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Mapfre NPS by Ethnicity
Mapfre's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -84 | Caucasian | -84 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other -86 | Other | -86 |
Mapfre NPS by Age
Mapfre's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Mapfre NPS by Usage
Mapfre's NPS was rated the highest by customers who have used Mapfre's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -34 | 1 to 2 Years | -34 |
2 to 5 Years -75 | 2 to 5 Years | -75 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -76 | Over 10 Years | -76 |
Mapfre NPS vs. Competitors
Compared to its competitors, Mapfre's NPS is rated right above GEICO, and is preceded by State Farm Insurance.
| COMPANY | NPS Score | |
|---|---|---|
 | Allianz | 28 |
| Pegasystems | 20 |
 | AmTrust Financial | 6 |
 | First American | -5 |
| Travelers | -8 |
| Progressive Insurance | -16 |
 | State Farm Insurance | -39 |
| Mapfre | -42 |
 | GEICO | -64 |
Mapfre Customer Reviews
Out of the 6 Mapfre customer reviews 1 was positive and 5 were constructive. Mapfre customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Mapfre Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Mapfre users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mapfre Customer Loyalty Score by Gender
Male customers rated Mapfre's Customer Loyalty score 10% higher than Female customers.
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Male
74%
Yes
Female
64%
Yes
Mapfre Customer Loyalty Score by Ethnicity
Mapfre's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Mapfre.
58
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
74
out of 100
Other
Mapfre Customer Loyalty Score by Age
Mapfre's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
41-45 55% | 41-45 | 55% |
46-50 64% | 46-50 | 64% |
56-60 70% | 56-60 | 70% |
61-65 70% | 61-65 | 70% |
66+ 100% | 66+ | 100% |
Mapfre Customer Loyalty Score by Usage
Mapfre's Customer Loyalty score was rated the highest by customers who have used Mapfre's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Mapfre Customer Loyalty Score by Industry
Mapfre's Customer Loyalty score was rated 33% by Tech industry customers.
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Mapfre Customer Loyalty vs. Competitors
Compared to its competitors, Mapfre's Customer Loyalty score is rated right below First American.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| State Farm Insurance | 82% |
| AmTrust Financial | 80% |
| Travelers | 80% |
| Progressive Insurance | 80% |
| Allianz | 79% |
| Pegasystems | 79% |
| GEICO | 71% |
| First American | 70% |
| Mapfre | 66% |
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Mapfre Product Quality
1.9/5
Mapfre has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Mapfre Product Information
Mapfre’s product quality score is a 1.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Mapfre's product the highest.
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Insurance
Quick Insights into Mapfre Product Quality
Mapfre's Product Quality score was rated highest by customers who have used Mapfre's products/services for 1 to 2 Years, and rated lowest by customers who have used Mapfre's products/services for Over 10 Years.
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Ranked Mapfre Product Quality the Highest
Ranked Mapfre Product Quality the Lowest
Mapfre Product Quality Score by Gender
Female customers rated Mapfre's Product Quality score 0.3 stars higher than Male customers.
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Male
1.5/5
Female
1.8/5
Mapfre Product Quality Score by Ethnicity
Mapfre's Product Quality score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Mapfre Product Quality Score by Age
Mapfre's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.3 | 26-30 | 2.3 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mapfre Product Quality Score by Usage
Mapfre's Product Quality score was rated the highest by customers who have used Mapfre's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Mapfre Product Quality Score by Industry
Mapfre's Product Quality score was rated 1.6 stars by Tech industry customers.
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Mapfre Product Quality vs. Competitors
Compared to its competitors, Mapfre's Product Quality score is rated right above GEICO, and is preceded by State Farm Insurance.
| COMPANY | Product Quality Score | |
|---|---|---|
| Allianz | 4/5 |
| Pegasystems | 3.9/5 |
| AmTrust Financial | 3.4/5 |
| First American | 2.8/5 |
| Travelers | 2.7/5 |
| Progressive Insurance | 2.7/5 |
| State Farm Insurance | 2.3/5 |
| Mapfre | 1.9/5 |
| GEICO | 1.8/5 |
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Mapfre Pricing
Mapfre ROI & Value For Money
2/5
Mapfre has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Mapfre Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Mapfre ROI
Mapfre's ROI score was rated highest by customers who have used Mapfre's products/services for 1 to 2 Years, and rated lowest by customers who have used Mapfre's products/services for Over 10 Years.
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Ranked Mapfre ROI the Highest
Ranked Mapfre ROI the Lowest
Mapfre ROI Score by Gender
Female customers rated Mapfre's ROI score 0.2 stars higher than Male customers.
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Male
1.5/5
Female
1.7/5
Mapfre ROI Score by Ethnicity
Mapfre's ROI score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Mapfre ROI Score by Age
Mapfre's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
41-45 2.1 | 41-45 | 2.1 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mapfre ROI Score by Usage
Mapfre's ROI score was rated the highest by customers who have used Mapfre's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Mapfre ROI Score by Industry
Mapfre's ROI score was rated 1.5 stars by Tech industry customers.
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Mapfre Pricing vs. Competitors
Compared to its competitors, Mapfre's ROI score is rated right above GEICO, and is preceded by State Farm Insurance.
| COMPANY | Pricing Score | |
|---|---|---|
| Allianz | 4/5 |
| Pegasystems | 3.8/5 |
| AmTrust Financial | 3.6/5 |
| First American | 3.1/5 |
| Travelers | 2.6/5 |
| Progressive Insurance | 2.5/5 |
| State Farm Insurance | 2.2/5 |
| Mapfre | 2/5 |
| GEICO | 1.7/5 |
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Mapfre Customer Satisfaction (CSAT)
Mapfre Customer Satisfaction (CSAT) Score
21 / 100
Mapfre has an overall Customer Satisfaction score of 21 rated by its users and customers.
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Very Satisfied
13%
Satisfied
8%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
9%
Very Dissatisfied
64%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Mapfre Customer Satisfaction
Mapfre's Customer Satisfaction score was rated highest by customers who have used Mapfre's products/services for 1 to 2 Years, and rated lowest by customers who have used Mapfre's products/services for Over 10 Years.
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Ranked Mapfre Customer Satisfaction the Highest
Ranked Mapfre Customer Satisfaction the Lowest
Mapfre Customer Satisfaction Score by Gender
Female customers rated Mapfre's Customer Satisfaction score 0 points higher than Male customers.
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0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 23% | |
Very Dissatisfied | 69% |
22 / 100
FemaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 78% |
Mapfre Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Mapfre's Customer Satisfaction (CSAT) score was rated 8% according to Caucasian users and customers.
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8 / 100
Very Satisfied
8%
Satisfied
0%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Mapfre's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Mapfre's Customer Satisfaction (CSAT) score was rated 14% according to Other users and customers.
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14 / 100
Very Satisfied
0%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
72%
Mapfre Customer Satisfaction Score by Age
Mapfre's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 33% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Mapfre Customer Satisfaction Score by Usage
Mapfre's Customer Satisfaction score was rated the highest by customers who have used Mapfre's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Mapfre Customer Satisfaction Score by Industry
Mapfre's Customer Satisfaction score was rated 25 points by Tech industry customers.
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{
"title": "Mapfre Customer Satisfaction Score by Industry",
"text": "Mapfre's Customer Satisfaction score was rated 25 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Mapfre's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 25
}
]
}Mapfre Customer Satisfaction vs. Competitors
Compared to its competitors, Mapfre's Customer Satisfaction score is rated right above GEICO, and is preceded by State Farm Insurance.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Allianz | 86% |
| Pegasystems | 69% |
| AmTrust Financial | 62% |
| First American | 47% |
| Progressive Insurance | 45% |
| Travelers | 44% |
| State Farm Insurance | 31% |
| Mapfre | 21% |
| GEICO | 7% |
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Mapfre Customer Service
1.9/5
Mapfre has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Mapfre's Customer Service
Address
Carretera de Pozuelo, 48 Edificio - 4,
Website
http://www.mapfre.com/seguros/es/index.shtml
Quick Insights into Mapfre Customer Service
Mapfre's Customer Service score was rated highest by customers who have used Mapfre's products/services for 1 to 2 Years, and rated lowest by customers who have used Mapfre's products/services for Over 10 Years.
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Ranked Mapfre Customer Service the Highest
Ranked Mapfre Customer Service the Lowest
Mapfre Customer Service Score by Gender
Female customers rated Mapfre's Customer Service score 0.3 stars higher than Male customers.
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Male
1.5/5
Female
1.8/5
Mapfre Customer Service Score by Ethnicity
Mapfre's Customer Service score was rated 1.5 stars by both Asian or Pacific Islander and Other customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.5 | Other | 1.5 |
Mapfre Customer Service Score by Age
Mapfre's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2 | 26-30 | 2 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Mapfre Customer Service Score by Usage
Mapfre's Customer Service score was rated the highest by customers who have used Mapfre's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Mapfre Customer Service Score by Industry
Mapfre's Customer Service score was rated 1.5 stars by Tech industry customers.
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Mapfre Customer Service vs. Competitors
Compared to its competitors, Mapfre's Customer Service score is rated right above GEICO, and is preceded by State Farm Insurance.
| COMPANY | Customer Service Score | |
|---|---|---|
| Allianz | 4/5 |
| Pegasystems | 4/5 |
| AmTrust Financial | 3.5/5 |
| First American | 2.9/5 |
| Travelers | 2.7/5 |
| Progressive Insurance | 2.7/5 |
| State Farm Insurance | 2.2/5 |
| Mapfre | 1.9/5 |
| GEICO | 1.8/5 |
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Mapfre as an Employer
2.5/5
Mapfre has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Mapfre scored a -42 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Mapfre would recommend the brand to a friend. ENPS measures how likely Mapfre employees would recommend working at Mapfre to a friend.
Net Promoter Score
-42
NPS Score
| 25% | Promoters |
|---|---|
| 8% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 29% | Promoters |
|---|---|
| 17% | Passive |
| 54% | Detractors |
