100
NPS
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MeadWestvaco
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About MeadWestvaco's Brand
MeadWestvaco an American packaging company. Among its major competitors, MeadWestvaco is ranked in 1st place for NPS while Georgia-Pacific is 2nd, and Cabot Corporation is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
MeadWestvaco Ranking
- #1 / 4 of its competitors
MeadWestvaco NPS
MeadWestvaco's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether MeadWestvaco's customers would recommend using the product based on a scale of -100 to 100.
MeadWestvaco Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
MeadWestvaco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
How Other Brands Compare
MeadWestvaco is ranked first for NPS among its competitors. Georgia-Pacific and International Paper come in second and third, with WestRock coming in at #4.
MeadWestvaco |  Georgia-Pacific |  International Paper |  WestRock | |
| Global Ranking | #- | #470 | #844 | #- |
| NPS | 100 | 39 | 31 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $287.47M | - | $13.72B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
MeadWestvaco NPS vs. Competitors
Compared to its competitors, MeadWestvaco's NPS is rated right above Georgia-Pacific.
| COMPANY | NPS Score | |
|---|---|---|
| MeadWestvaco | 100 |
| Georgia-Pacific | 39 |
 | Cabot Corporation | 32 |
| International Paper | 31 |
| WestRock | 25 |
 | ACCO Brands | 7 |
MeadWestvaco Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of MeadWestvaco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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MeadWestvaco Customer Loyalty vs. Competitors
Compared to its competitors, MeadWestvaco's Customer Loyalty score is rated right above Georgia-Pacific.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MeadWestvaco | 100% |
| Georgia-Pacific | 81% |
| ACCO Brands | 75% |
| International Paper | 74% |
| WestRock | 72% |
| Cabot Corporation | 60% |
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MeadWestvaco Product Quality
5/5
MeadWestvaco has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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MeadWestvaco Product Information
MeadWestvaco’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- https://www.mwv.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
MeadWestvaco Product Quality vs. Competitors
Compared to its competitors, MeadWestvaco's Product Quality score is rated right above Cabot Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| MeadWestvaco | 5/5 |
| Cabot Corporation | 4.2/5 |
| International Paper | 4.1/5 |
| Georgia-Pacific | 3.9/5 |
| ACCO Brands | 3.7/5 |
| WestRock | 3.5/5 |
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MeadWestvaco Pricing
MeadWestvaco ROI & Value For Money
5/5
MeadWestvaco has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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MeadWestvaco Pricing vs. Competitors
Compared to its competitors, MeadWestvaco's ROI score is rated right above International Paper.
| COMPANY | Pricing Score | |
|---|---|---|
| MeadWestvaco | 5/5 |
| International Paper | 4.2/5 |
| Georgia-Pacific | 4/5 |
| Cabot Corporation | 3.9/5 |
| WestRock | 3.7/5 |
| ACCO Brands | 3.3/5 |
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MeadWestvaco Customer Satisfaction (CSAT)
MeadWestvaco Customer Satisfaction (CSAT) Score
100 / 100
MeadWestvaco has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
MeadWestvaco Customer Satisfaction vs. Competitors
Compared to its competitors, MeadWestvaco's Customer Satisfaction score is rated right above Cabot Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MeadWestvaco | 100% |
| Cabot Corporation | 90% |
| Georgia-Pacific | 77% |
| International Paper | 68% |
| WestRock | 66% |
| ACCO Brands | 47% |
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MeadWestvaco Customer Service
5/5
MeadWestvaco has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About MeadWestvaco's Customer Service
Address
Richmond, VA
Website
https://www.mwv.com
Phone Number
8437468278
MeadWestvaco Customer Service vs. Competitors
Compared to its competitors, MeadWestvaco's Customer Service score is rated right above Cabot Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| MeadWestvaco | 5/5 |
| Cabot Corporation | 4.2/5 |
| International Paper | 4.1/5 |
| Georgia-Pacific | 3.9/5 |
| WestRock | 3.7/5 |
| ACCO Brands | 2.9/5 |
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MeadWestvaco as an Employer
2.6/5
MeadWestvaco has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
MeadWestvaco scored a 100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of MeadWestvaco would recommend the brand to a friend. ENPS measures how likely MeadWestvaco employees would recommend working at MeadWestvaco to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
