-26
NPS
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Minerals Technologies
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About Minerals Technologies' Brand
New York-based Minerals Technologies Inc. is a resource- and technology-based growth company that develops, produces and markets worldwide Among its major competitors, Minerals Technologies is ranked in 6th place for NPS while Hecla Mining Company is 1st, and Vulcan Materials Company is 2nd.Their current market cap is $2.59B
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.1/5
Customer Service
Minerals Technologies Ranking
- #4 / 4 of its competitors
Minerals Technologies NPS
Minerals Technologies's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Minerals Technologies's customers would recommend using the product based on a scale of -100 to 100.
Minerals Technologies Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Minerals Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Jul 2021 0 | Jul 2021 | 0 |
Dec 2021 -33 | Dec 2021 | -33 |
Mar 2022 -50 | Mar 2022 | -50 |
May 2023 -60 | May 2023 | -60 |
Oct 2023 -33 | Oct 2023 | -33 |
May 2025 -15 | May 2025 | -15 |
Aug 2025 -25 | Aug 2025 | -25 |
How Other Brands Compare
Minerals Technologies is ranked #4 for NPS among its competitors. Vulcan Materials Company and Martin Marietta come in first and second, with Avery Dennison coming in at third. Among those competitors, it is the lowest valued company behind Vulcan Materials Company.
Minerals Technologies |  Avery Dennison |  Vulcan Materials Company |  Martin Marietta | |
| Global Ranking | #- | #264 | #- | #- |
| NPS | -26 | 21 | 45 | 39 |
| Valuation Updated every 24 hours for public companies | $2.59B | $14.63B | $22.07B | $21.33B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Minerals Technologies NPS vs. Competitors
Compared to its competitors, Minerals Technologies's NPS is rated right below MDU Resources Group.
| COMPANY | NPS Score | |
|---|---|---|
 | Hecla Mining Company | 100 |
| Vulcan Materials Company | 45 |
| Martin Marietta | 39 |
| Avery Dennison | 21 |
 | MDU Resources Group | 0 |
| Minerals Technologies | -26 |
Minerals Technologies Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Minerals Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Minerals Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Minerals Technologies's Customer Loyalty score is rated right above Avery Dennison, and is preceded by Martin Marietta.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Hecla Mining Company | 100% |
| MDU Resources Group | 100% |
| Martin Marietta | 87% |
| Minerals Technologies | 83% |
| Avery Dennison | 82% |
| Vulcan Materials Company | 79% |
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Minerals Technologies Product Quality
3.7/5
Minerals Technologies has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Minerals Technologies Product Information
Minerals Technologies’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.mineralstech.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Hardware and Devices
Real Estate
Construction
Minerals Technologies Product Quality vs. Competitors
Compared to its competitors, Minerals Technologies's Product Quality score is rated right above Vulcan Materials Company, and is preceded by Avery Dennison.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hecla Mining Company | 5/5 |
| MDU Resources Group | 4/5 |
| Avery Dennison | 3.8/5 |
| Minerals Technologies | 3.7/5 |
| Vulcan Materials Company | 3.7/5 |
| Martin Marietta | 3.7/5 |
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Minerals Technologies Pricing
Minerals Technologies ROI & Value For Money
3.6/5
Minerals Technologies has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Minerals Technologies Pricing vs. Competitors
Compared to its competitors, Minerals Technologies's ROI score is rated right below Avery Dennison.
| COMPANY | Pricing Score | |
|---|---|---|
| Hecla Mining Company | 5/5 |
| Vulcan Materials Company | 4/5 |
| MDU Resources Group | 4/5 |
| Martin Marietta | 3.9/5 |
| Avery Dennison | 3.7/5 |
| Minerals Technologies | 3.6/5 |
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Minerals Technologies Customer Satisfaction (CSAT)
Minerals Technologies Customer Satisfaction (CSAT) Score
72 / 100
Minerals Technologies has an overall Customer Satisfaction score of 72 rated by its users and customers.
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Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Minerals Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Minerals Technologies's Customer Satisfaction score is rated right above Vulcan Materials Company, and is preceded by Avery Dennison.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Hecla Mining Company | 100% |
| MDU Resources Group | 100% |
| Martin Marietta | 76% |
| Avery Dennison | 76% |
| Minerals Technologies | 72% |
| Vulcan Materials Company | 63% |
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Minerals Technologies Customer Service
3.1/5
Minerals Technologies has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Minerals Technologies's Customer Service
Address
622 THIRD AVENUE, NEW YORK, New York City, NY
Website
http://www.mineralstech.com
Phone Number
(212)878-1800
Minerals Technologies Customer Service vs. Competitors
Compared to its competitors, Minerals Technologies's Customer Service score is rated right below Avery Dennison.
| COMPANY | Customer Service Score | |
|---|---|---|
| Hecla Mining Company | 5/5 |
| Vulcan Materials Company | 4.1/5 |
| MDU Resources Group | 4/5 |
| Martin Marietta | 3.9/5 |
| Avery Dennison | 3.9/5 |
| Minerals Technologies | 3.1/5 |
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Minerals Technologies as an Employer
2.8/5
Minerals Technologies has a 2.8/5 stars for its overall company culture rated by their employees
top
25%
CEO of Minerals Technologies
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Minerals Technologies scored a -26 for Net Promoter Score and a -13 for Employee Net Promoter Score. NPS gauges how likely a customer of Minerals Technologies would recommend the brand to a friend. ENPS measures how likely Minerals Technologies employees would recommend working at Minerals Technologies to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-13
eNPS Score
| 32% | Promoters |
|---|---|
| 23% | Passive |
| 45% | Detractors |
