45
NPS
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Vulcan Materials Company
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About Vulcan Materials Company's Brand
Among its major competitors, Vulcan Materials Company is ranked in 1st place for NPS while Martin Marietta is 2nd, and Owens Corning is 3rd.Their current market cap is $22.07B
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
4.1/5
Customer Service
Vulcan Materials Company Ranking
- #1 / 4 of its competitors
Vulcan Materials Company NPS
Vulcan Materials Company's Net Promoter Score (NPS) is a 45 with 63% Promoters, 19% Passives, and 18% Detractors. Net Promoter Score tracks whether Vulcan Materials Company's customers would recommend using the product based on a scale of -100 to 100.
Vulcan Materials Company Overall NPS
| 63% | Promoters |
|---|---|
| 19% | Passives |
| 18% | Detractors |
Vulcan Materials Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 54 | Feb 2024 | 54 |
Mar 2024 57 | Mar 2024 | 57 |
Jul 2024 52 | Jul 2024 | 52 |
Aug 2024 53 | Aug 2024 | 53 |
Dec 2024 49 | Dec 2024 | 49 |
Jan 2025 48 | Jan 2025 | 48 |
Mar 2025 45 | Mar 2025 | 45 |
Jun 2025 45 | Jun 2025 | 45 |
Sep 2025 42 | Sep 2025 | 42 |
Oct 2025 40 | Oct 2025 | 40 |
Nov 2025 42 | Nov 2025 | 42 |
Jan 2026 45 | Jan 2026 | 45 |
How Other Brands Compare
Vulcan Materials Company is ranked first for NPS among its competitors. Martin Marietta and Owens Corning come in second and third, with Johnson Controls coming in at #4. Among those competitors, it is the second most valued company behind Johnson Controls.
Vulcan Materials Company |  Owens Corning |  Johnson Controls |  Martin Marietta | |
| Global Ranking | #- | #555 | #- | #- |
| NPS | 45 | 23 | -17 | 39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $22.07B | $9.66B | $43.10B | $21.33B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Vulcan Materials Company NPS by Gender
Vulcan Materials Company's NPS was rated 57 by Male customers on Comparably.
Male
57
Vulcan Materials Company's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
N/A
Vulcan Materials Company's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Vulcan Materials Company NPS by Ethnicity
Vulcan Materials Company's NPS was rated 100 points by both Caucasian and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 100 | Caucasian | 100 |
Other 100 | Other | 100 |
Vulcan Materials Company NPS by Age
Vulcan Materials Company's NPS was rated 100 points by customers ages 41-45 on Comparably.
Vulcan Materials Company NPS by Usage
Vulcan Materials Company's NPS was rated 25 points by customers who have used Vulcan Materials Company's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 25 | 1 to 2 Years | 25 |
Vulcan Materials Company NPS vs. Competitors
Compared to its competitors, Vulcan Materials Company's NPS is rated right above Martin Marietta.
| COMPANY | NPS Score | |
|---|---|---|
| Vulcan Materials Company | 45 |
| Martin Marietta | 39 |
| Owens Corning | 23 |
 | Granite Construction | 19 |
 | LafargeHolcim | -1 |
| Johnson Controls | -17 |
 | Minerals Technologies | -26 |
Vulcan Materials Company Customer Reviews
Out of the 3 Vulcan Materials Company customer reviews 3 were positive and 0 were constructive. Vulcan Materials Company customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Vulcan Materials Company Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Vulcan Materials Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Vulcan Materials Company Customer Loyalty Score by Gender
Vulcan Materials Company's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Vulcan Materials Company Customer Loyalty Score by Ethnicity
Vulcan Materials Company's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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100
out of 100
Caucasian
70
out of 100
Other
Vulcan Materials Company Customer Loyalty Score by Age
Vulcan Materials Company's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Vulcan Materials Company Customer Loyalty Score by Usage
Vulcan Materials Company's Customer Loyalty score was rated 100% by customers who have used Vulcan Materials Company's products/services for 1 to 2 Years.
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Vulcan Materials Company Customer Loyalty Score by Industry
Vulcan Materials Company's Customer Loyalty score was rated 100% by Construction industry customers.
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Vulcan Materials Company Customer Loyalty vs. Competitors
Compared to its competitors, Vulcan Materials Company's Customer Loyalty score is rated right above Johnson Controls, and is preceded by Minerals Technologies.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Martin Marietta | 87% |
| Minerals Technologies | 83% |
| Vulcan Materials Company | 79% |
| Johnson Controls | 71% |
| Owens Corning | 66% |
| Granite Construction | 65% |
| LafargeHolcim | 55% |
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Vulcan Materials Company Product Quality
3.7/5
Vulcan Materials Company has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Vulcan Materials Company Product Information
Vulcan Materials Company’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Vulcan Materials Company's product the highest.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Vulcan Materials Company Product Quality
Vulcan Materials Company's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked Vulcan Materials Company Product Quality the Highest
Ranked Vulcan Materials Company Product Quality the Lowest
Vulcan Materials Company Product Quality Score by Gender
Vulcan Materials Company's Product Quality score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Vulcan Materials Company Product Quality Score by Ethnicity
Vulcan Materials Company's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
Other 3.5 | Other | 3.5 |
Vulcan Materials Company Product Quality Score by Age
Vulcan Materials Company's Product Quality score was rated 4.6 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
Vulcan Materials Company Product Quality Score by Usage
Vulcan Materials Company's Product Quality score was rated 3.6 stars by customers who have used Vulcan Materials Company's products/services for 1 to 2 Years.
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Vulcan Materials Company Product Quality Score by Industry
Vulcan Materials Company's Product Quality score was rated 4.6 stars by Construction industry customers.
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Vulcan Materials Company Product Quality vs. Competitors
Compared to its competitors, Vulcan Materials Company's Product Quality score is rated right above Martin Marietta, and is preceded by Minerals Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Minerals Technologies | 3.7/5 |
| Vulcan Materials Company | 3.7/5 |
| Martin Marietta | 3.7/5 |
| Owens Corning | 3.5/5 |
| LafargeHolcim | 3.5/5 |
| Johnson Controls | 3.1/5 |
| Granite Construction | 3/5 |
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Vulcan Materials Company Pricing
Vulcan Materials Company ROI & Value For Money
4/5
Vulcan Materials Company has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Vulcan Materials Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry.
Quick Insights into Vulcan Materials Company ROI
Vulcan Materials Company's ROI score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.
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Ranked Vulcan Materials Company ROI the Highest
Ranked Vulcan Materials Company ROI the Lowest
Vulcan Materials Company ROI Score by Gender
Vulcan Materials Company's ROI score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Vulcan Materials Company ROI Score by Ethnicity
Vulcan Materials Company's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Vulcan Materials Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Other 5 | Other | 5 |
Vulcan Materials Company ROI Score by Age
Vulcan Materials Company's ROI score was rated 5 stars by customers ages 41-45 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
Vulcan Materials Company ROI Score by Usage
Vulcan Materials Company's ROI score was rated 3.5 stars by customers who have used Vulcan Materials Company's products/services for 1 to 2 Years.
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Vulcan Materials Company ROI Score by Industry
Vulcan Materials Company's ROI score was rated 4.7 stars by Construction industry customers.
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Vulcan Materials Company Pricing vs. Competitors
Compared to its competitors, Vulcan Materials Company's ROI score is rated right above Martin Marietta.
| COMPANY | Pricing Score | |
|---|---|---|
| Vulcan Materials Company | 4/5 |
| Martin Marietta | 3.9/5 |
| Minerals Technologies | 3.6/5 |
| Owens Corning | 3.3/5 |
| Granite Construction | 3.2/5 |
| Johnson Controls | 3/5 |
| LafargeHolcim | 2.9/5 |
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Vulcan Materials Company Customer Satisfaction (CSAT)
Vulcan Materials Company Customer Satisfaction (CSAT) Score
63 / 100
Vulcan Materials Company has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
46%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Vulcan Materials Company Customer Satisfaction
Vulcan Materials Company's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Other customers.
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Ranked Vulcan Materials Company Customer Satisfaction the Highest
Ranked Vulcan Materials Company Customer Satisfaction the Lowest
Vulcan Materials Company Customer Satisfaction Score by Gender
Vulcan Materials Company's Customer Satisfaction score was rated 86 by Male customers on Comparably.
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86 / 100
MaleVery Satisfied | 86% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 14% |
Vulcan Materials Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Vulcan Materials Company's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Vulcan Materials Company's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Vulcan Materials Company Customer Satisfaction Score by Age
Vulcan Materials Company's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Vulcan Materials Company Customer Satisfaction Score by Usage
Vulcan Materials Company's Customer Satisfaction score was rated 75 points by customers who have used Vulcan Materials Company's products/services for 1 to 2 Years.
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Vulcan Materials Company Customer Satisfaction Score by Industry
Vulcan Materials Company's Customer Satisfaction score was rated 100 points by Construction industry customers.
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"label": "Construction",
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"score": 100,
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}Vulcan Materials Company Customer Satisfaction vs. Competitors
Compared to its competitors, Vulcan Materials Company's Customer Satisfaction score is rated right above Johnson Controls, and is preceded by Owens Corning.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Granite Construction | 84% |
| LafargeHolcim | 80% |
| Martin Marietta | 76% |
| Minerals Technologies | 72% |
| Owens Corning | 67% |
| Vulcan Materials Company | 63% |
| Johnson Controls | 52% |
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Vulcan Materials Company Customer Service
4.1/5
Vulcan Materials Company has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Vulcan Materials Company's Customer Service
Website
http://www.vulcanmaterials.com
Quick Insights into Vulcan Materials Company Customer Service
Vulcan Materials Company's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.
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Ranked Vulcan Materials Company Customer Service the Highest
Ranked Vulcan Materials Company Customer Service the Lowest
Vulcan Materials Company Customer Service Score by Gender
Vulcan Materials Company's Customer Service score was rated 4.1 by Male customers on Comparably.
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Male
4.1/5
Female
N/A
Vulcan Materials Company Customer Service Score by Ethnicity
Vulcan Materials Company's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.8 | Caucasian | 4.8 |
Other 5 | Other | 5 |
Vulcan Materials Company Customer Service Score by Age
Vulcan Materials Company's Customer Service score was rated 5 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 5 | 41-45 | 5 |
Vulcan Materials Company Customer Service Score by Usage
Vulcan Materials Company's Customer Service score was rated 3.5 stars by customers who have used Vulcan Materials Company's products/services for 1 to 2 Years.
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Vulcan Materials Company Customer Service Score by Industry
Vulcan Materials Company's Customer Service score was rated 4.7 stars by Construction industry customers.
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Vulcan Materials Company Customer Service vs. Competitors
Compared to its competitors, Vulcan Materials Company's Customer Service score is rated right above Martin Marietta.
| COMPANY | Customer Service Score | |
|---|---|---|
| Vulcan Materials Company | 4.1/5 |
| Martin Marietta | 3.9/5 |
| Granite Construction | 3.5/5 |
| Owens Corning | 3.4/5 |
| LafargeHolcim | 3.2/5 |
| Minerals Technologies | 3.1/5 |
| Johnson Controls | 3/5 |
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Vulcan Materials Company as an Employer
4.5/5
Vulcan Materials Company has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Vulcan Materials Company scored a 45 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Vulcan Materials Company would recommend the brand to a friend. ENPS measures how likely Vulcan Materials Company employees would recommend working at Vulcan Materials Company to a friend.
Net Promoter Score
45
NPS Score
| 63% | Promoters |
|---|---|
| 19% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 48% | Promoters |
|---|---|
| 20% | Passive |
| 32% | Detractors |
