4
NPS
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Modis
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About Modis' Brand
We prepare your business for change - delivering innovative solutions that answer real business problems. Among its major competitors, Modis is ranked in 4th place for NPS while Insight Global is 1st, and Kelly is 2nd.Their current market cap is $6.97B
Brand at a Glance
63%
Customer Loyalty
3.4/5
Product Quality
3.3/5
Pricing
3.3/5
Customer Service
Modis Ranking
- #4 / 4 of its competitors
Modis NPS
Modis's Net Promoter Score (NPS) is a 4 with 43% Promoters, 18% Passives, and 39% Detractors. Net Promoter Score tracks whether Modis's customers would recommend using the product based on a scale of -100 to 100.
Modis Overall NPS
| 43% | Promoters |
|---|---|
| 18% | Passives |
| 39% | Detractors |
Modis NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -20 | Sep 2021 | -20 |
Oct 2021 -1 | Oct 2021 | -1 |
Feb 2022 8 | Feb 2022 | 8 |
May 2022 15 | May 2022 | 15 |
Jun 2022 20 | Jun 2022 | 20 |
Aug 2022 13 | Aug 2022 | 13 |
Sep 2022 12 | Sep 2022 | 12 |
Mar 2023 20 | Mar 2023 | 20 |
Jun 2023 20 | Jun 2023 | 20 |
Sep 2023 14 | Sep 2023 | 14 |
Nov 2023 9 | Nov 2023 | 9 |
Feb 2024 4 | Feb 2024 | 4 |
How Other Brands Compare
Modis is ranked #4 for NPS among its competitors. Insight Global and Kelly come in first and second, with Randstad coming in at third. Among those competitors, it is the most valued company.
Modis |  Randstad |  Insight Global |  Kelly | |
| Global Ranking | #- | #525 | #582 | #593 |
| NPS | 4 | 17 | 37 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | $6.97B | $47.78M | $3.37B | $875.42M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Modis NPS by Gender
Modis's NPS was rated 34 by Female customers on Comparably.
Female
34
Modis's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Modis's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Modis NPS by Usage
Modis's NPS was rated 34 points by customers who have used Modis's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 34 | Over 10 Years | 34 |
Modis NPS vs. Competitors
Compared to its competitors, Modis's NPS is rated right above TEKsystems, and is preceded by Randstad.
| COMPANY | NPS Score | |
|---|---|---|
| Insight Global | 37 |
| Kelly | 27 |
| Randstad | 17 |
| Modis | 4 |
 | TEKsystems | -3 |
 | Aerotek | -22 |
Modis Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Modis users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Modis Customer Loyalty Score by Gender
Modis's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Modis Customer Loyalty Score by Usage
Modis's Customer Loyalty score was rated 70% by customers who have used Modis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Modis Customer Loyalty vs. Competitors
Compared to its competitors, Modis's Customer Loyalty score is rated right above Aerotek, and is preceded by TEKsystems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Kelly | 81% |
| Insight Global | 79% |
| Randstad | 78% |
| TEKsystems | 71% |
| Modis | 63% |
| Aerotek | 60% |
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Modis Product Quality
3.4/5
Modis has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Modis Product Information
Modis’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.modis.com/
- Company Size
- 5,001-10,000 Employees
Industry
Staffing and Recruiting
Quick Insights into Modis Product Quality
Modis's Product Quality score was rated highest by Female customers.
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Ranked Modis Product Quality the Highest
Modis Product Quality Score by Gender
Modis's Product Quality score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Modis.
Female
3.5/5
Male
N/A
Modis Product Quality Score by Usage
Modis's Product Quality score was rated 3.5 stars by customers who have used Modis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Modis Product Quality vs. Competitors
Compared to its competitors, Modis's Product Quality score is rated right above TEKsystems, and is preceded by Randstad.
| COMPANY | Product Quality Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Kelly | 3.8/5 |
| Randstad | 3.7/5 |
| Modis | 3.4/5 |
| TEKsystems | 3.3/5 |
| Aerotek | 3.1/5 |
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Modis Pricing
Modis ROI & Value For Money
3.3/5
Modis has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Modis ROI
Modis's ROI score was rated highest by Female customers.
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Ranked Modis ROI the Highest
Modis ROI Score by Gender
Modis's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Modis ROI Score by Usage
Modis's ROI score was rated 3.5 stars by customers who have used Modis's products/services for Over 10 Years.
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Modis Pricing vs. Competitors
Compared to its competitors, Modis's ROI score is rated right above Aerotek, and is preceded by TEKsystems.
| COMPANY | Pricing Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Kelly | 3.8/5 |
| Randstad | 3.7/5 |
| TEKsystems | 3.6/5 |
| Modis | 3.3/5 |
| Aerotek | 3/5 |
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Modis Customer Satisfaction (CSAT)
Modis Customer Satisfaction (CSAT) Score
82 / 100
Modis has an overall Customer Satisfaction score of 82 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
63%
Satisfied
19%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Modis Customer Satisfaction vs. Competitors
Compared to its competitors, Modis's Customer Satisfaction score is rated right above Randstad, and is preceded by Insight Global.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Insight Global | 83% |
| Modis | 82% |
| Randstad | 69% |
| Kelly | 63% |
| TEKsystems | 62% |
| Aerotek | 54% |
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Modis Customer Service
3.3/5
Modis has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Modis's Customer Service
Address
10151 Deerwood Park Boulevard, Suite 400, Jacksonville, FL 32256
Website
https://www.modis.com/
Phone Number
303-942-2404
Modis's Social Links
Quick Insights into Modis Customer Service
Modis's Customer Service score was rated highest by Female customers.
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Ranked Modis Customer Service the Highest
Modis Customer Service Score by Gender
Modis's Customer Service score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Modis Customer Service Score by Usage
Modis's Customer Service score was rated 3.5 stars by customers who have used Modis's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Modis Customer Service vs. Competitors
Compared to its competitors, Modis's Customer Service score is rated right above Aerotek, and is preceded by TEKsystems.
| COMPANY | Customer Service Score | |
|---|---|---|
| Insight Global | 4.2/5 |
| Kelly | 3.7/5 |
| Randstad | 3.7/5 |
| TEKsystems | 3.5/5 |
| Modis | 3.3/5 |
| Aerotek | 3.1/5 |
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Consumer vs. Employees
Modis scored a 4 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Modis would recommend the brand to a friend. ENPS measures how likely Modis employees would recommend working at Modis to a friend.
Net Promoter Score
4
NPS Score
| 43% | Promoters |
|---|---|
| 18% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
