100
NPS
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Mondi
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About Mondi's Brand
Among its major competitors, Mondi is ranked in 2nd place for NPS while Smurfit Kappa Group is 1st, and Sappi is 3rd.Their current valuation is $12.36B
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Mondi Ranking
- #2 / 4 of its competitors
Mondi NPS
Mondi's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Mondi's customers would recommend using the product based on a scale of -100 to 100.
Mondi Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Mondi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
How Other Brands Compare
Mondi is ranked second for NPS among its competitors. Smurfit Kappa Group and International Paper come in first and third, with International Paper Company coming in at #4. Among those competitors, it is the second most valued company behind International Paper Company.
Mondi |  International Paper |  International Paper Company |  Smurfit Kappa Group | |
| Global Ranking | #- | #844 | #- | #- |
| NPS | 100 | 31 | 0 | 100 |
| Valuation Updated every 24 hours for public companies | $12.36B | - | $19.24B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mondi NPS vs. Competitors
Compared to its competitors, Mondi's NPS is rated right above Sappi, and is preceded by Smurfit Kappa Group.
| COMPANY | NPS Score | |
|---|---|---|
| Smurfit Kappa Group | 100 |
| Mondi | 100 |
 | Sappi | 72 |
| International Paper | 31 |
| International Paper Company | 0 |
 | DS Smith | 0 |
 | enso | N/A |
Mondi Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mondi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Mondi Customer Loyalty vs. Competitors
Compared to its competitors, Mondi's Customer Loyalty score is rated right above DS Smith.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mondi | 100% |
| DS Smith | 100% |
| International Paper Company | 85% |
| Sappi | 76% |
| International Paper | 74% |
| Smurfit Kappa Group | 55% |
| enso | N/A |
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Mondi Product Quality
5/5
Mondi has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Mondi Product Information
Mondi’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.mondigroup.com
- Company Size
- 10,000+ Employees
Mondi Product Quality vs. Competitors
Compared to its competitors, Mondi's Product Quality score is rated right above International Paper.
| COMPANY | Product Quality Score | |
|---|---|---|
| Mondi | 5/5 |
| International Paper | 4.1/5 |
| Smurfit Kappa Group | 3.8/5 |
| Sappi | 3.8/5 |
| International Paper Company | 3.8/5 |
| DS Smith | 3.2/5 |
| enso | N/A |
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Mondi Pricing
Mondi ROI & Value For Money
5/5
Mondi has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Mondi Pricing vs. Competitors
Compared to its competitors, Mondi's ROI score is rated right above Smurfit Kappa Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Mondi | 5/5 |
| Smurfit Kappa Group | 4.7/5 |
| Sappi | 4.2/5 |
| International Paper | 4.2/5 |
| International Paper Company | 3.7/5 |
| DS Smith | 2.7/5 |
| enso | N/A |
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Mondi Customer Satisfaction (CSAT)
Mondi Customer Satisfaction (CSAT) Score
100 / 100
Mondi has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mondi Customer Satisfaction vs. Competitors
Compared to its competitors, Mondi's Customer Satisfaction score is rated right above Sappi, and is preceded by Smurfit Kappa Group.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Smurfit Kappa Group | 100% |
| Mondi | 100% |
| Sappi | 80% |
| International Paper Company | 80% |
| International Paper | 68% |
| DS Smith | 50% |
| enso | 0% |
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Mondi Customer Service
5/5
Mondi has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Mondi's Customer Service
Address
4th Floor, No.3 Melrose Boulevard, Johannesburg, 2196
Website
www.mondigroup.com
Phone Number
7
Mondi Customer Service vs. Competitors
Compared to its competitors, Mondi's Customer Service score is rated right above Smurfit Kappa Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Mondi | 5/5 |
| Smurfit Kappa Group | 4.5/5 |
| Sappi | 4.3/5 |
| International Paper | 4.1/5 |
| International Paper Company | 4/5 |
| DS Smith | 4/5 |
| enso | N/A |
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Mondi as an Employer
Consumer vs. Employees
Mondi scored a 100 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Mondi would recommend the brand to a friend. ENPS measures how likely Mondi employees would recommend working at Mondi to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
