29
NPS
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Motive
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About Motive's Brand
Motive builds technology to improve the safety, productivity, and profitability of businesses that power the physical economy. Among its major competitors, Motive is ranked in 4th place for NPS while Lytx is 1st, and Spireon is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
Motive Ranking
- #4 / 4 of its competitors
Motive NPS
Motive's Net Promoter Score (NPS) is a 29 with 57% Promoters, 15% Passives, and 28% Detractors. Net Promoter Score tracks whether Motive's customers would recommend using the product based on a scale of -100 to 100.
Motive Overall NPS
| 57% | Promoters |
|---|---|
| 15% | Passives |
| 28% | Detractors |
Motive NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 40 | Jan 2021 | 40 |
Mar 2021 40 | Mar 2021 | 40 |
Apr 2021 42 | Apr 2021 | 42 |
May 2021 44 | May 2021 | 44 |
Jul 2021 42 | Jul 2021 | 42 |
Aug 2021 37 | Aug 2021 | 37 |
Sep 2021 35 | Sep 2021 | 35 |
Oct 2021 32 | Oct 2021 | 32 |
Feb 2023 36 | Feb 2023 | 36 |
Sep 2023 34 | Sep 2023 | 34 |
Aug 2024 31 | Aug 2024 | 31 |
Apr 2025 29 | Apr 2025 | 29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Motive NPS by Gender
Female customers rated Motive's NPS 23 points higher than Male customers.
Male
0
Motive's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
23
Motive's NPS was rated 23 by Female customers on Comparably.
56%
Promoters
11%
Passives
33%
Detractors
Motive NPS by Ethnicity
Motive's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -100 | Other | -100 |
Motive NPS by Age
Motive's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Motive NPS by Usage
Motive's NPS was rated the highest by customers who have used Motive's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 40 | Less than 1 Year | 40 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years 11 | 2 to 5 Years | 11 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Motive Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Motive users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Motive Customer Loyalty Score by Gender
Motive's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Motive Customer Loyalty Score by Ethnicity
Motive's Customer Loyalty score was rated 100% by both Asian or Pacific Islander and Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Motive.
100
out of 100
Asian or Pacific Islander
100
out of 100
Other
Motive Customer Loyalty Score by Age
Motive's Customer Loyalty score was rated 100% by customers ages 18-25 and customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
31-35 100% | 31-35 | 100% |
46-50 100% | 46-50 | 100% |
Motive Customer Loyalty Score by Usage
Motive's Customer Loyalty score was rated the highest by customers who have used Motive's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Motive Customer Loyalty Score by Industry
Motive's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Transportation industry customers.
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Motive Customer Loyalty vs. Competitors
Compared to its competitors, Motive's Customer Loyalty score is rated right above Samsara, and is preceded by Spireon.
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Motive Product Quality
3.7/5
Motive has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Motive Product Information
Motive’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Railroad Manufacturing industry rated Motive's product the highest. Reviewers from the Transportation industry rated Motive the lowest at 2.7.
- Website
- https://www.gomotive.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Analytics
SaaS
Travel
Quick Insights into Motive Product Quality
Motive's Product Quality score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.
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Ranked Motive Product Quality the Highest
Ranked Motive Product Quality the Lowest
Motive Product Quality Score by Gender
Female customers rated Motive's Product Quality score 0.4 stars higher than Male customers.
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Male
3.6/5
Female
4/5
Motive Product Quality Score by Ethnicity
Motive's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Motive.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.2 | Other | 3.2 |
Motive Product Quality Score by Age
Motive's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Motive.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.2 | 18-25 | 4.2 |
31-35 4.8 | 31-35 | 4.8 |
46-50 1.5 | 46-50 | 1.5 |
Motive Product Quality Score by Usage
Motive's Product Quality score was rated the highest by customers who have used Motive's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Motive Product Quality Score by Industry
Motive's Product Quality score was rated the highest by Railroad Manufacturing industry customers, and the lowest by Transportation industry customers.
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Motive Product Quality vs. Competitors
Compared to its competitors, Motive's Product Quality score is rated right above Lytx, and is preceded by Samsara.
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Motive Pricing
Motive ROI & Value For Money
3.4/5
Motive has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Motive Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Railroad Manufacturing industry. The users from the Transportation industry think that they had the lowest ROI from Motive.
Quick Insights into Motive ROI
Motive's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 46-50.
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Ranked Motive ROI the Highest
Ranked Motive ROI the Lowest
Motive ROI Score by Gender
Female customers rated Motive's ROI score 0.9 stars higher than Male customers.
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Male
3/5
Female
3.9/5
Motive ROI Score by Ethnicity
Motive's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Motive.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.5 | Asian or Pacific Islander | 3.5 |
Other 1.9 | Other | 1.9 |
Motive ROI Score by Age
Motive's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Motive.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
31-35 4.7 | 31-35 | 4.7 |
46-50 1.5 | 46-50 | 1.5 |
Motive ROI Score by Usage
Motive's ROI score was rated the highest by customers who have used Motive's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Motive ROI Score by Industry
Motive's ROI score was rated the highest by Railroad Manufacturing industry customers, and the lowest by Transportation industry customers.
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Motive Pricing vs. Competitors
Compared to its competitors, Motive's ROI score is rated right above Omnitracs, and is preceded by Lytx.
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Motive Customer Satisfaction (CSAT)
Motive Customer Satisfaction (CSAT) Score
45 / 100
Motive has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
22%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Motive Customer Satisfaction
Motive's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Motive Customer Satisfaction the Highest
Ranked Motive Customer Satisfaction the Lowest
Motive Customer Satisfaction Score by Gender
Female customers rated Motive's Customer Satisfaction score 27 points higher than Male customers.
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33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 67% | |
Very Dissatisfied | 0% |
60 / 100
FemaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Motive Customer Satisfaction Score by Ethnicity
CSAT according to Other
Motive's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
Motive Customer Satisfaction Score by Age
Motive's Customer Satisfaction score was rated 0 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 0% |
Motive Customer Satisfaction Score by Usage
Motive's Customer Satisfaction score was rated 50 points by customers who have used Motive's products/services for Less than 1 Year.
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Motive Customer Satisfaction Score by Industry
Motive's Customer Satisfaction score was rated 33 points by Transportation industry customers.
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}Motive Customer Satisfaction vs. Competitors
Compared to its competitors, Motive's Customer Satisfaction score is rated right above Verizon Connect, and is preceded by Omnitracs.
Unlock Motive Customer Satisfaction vs. Competitors Data
VS
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Motive Customer Service
3.3/5
Motive has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Motive's Customer Service
Address
California City, CA 94105
Website
https://www.gomotive.com/
Motive's Social Links
Quick Insights into Motive Customer Service
Motive's Customer Service score was rated highest by customers ages 31-35, and rated lowest by Other customers.
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Ranked Motive Customer Service the Highest
Ranked Motive Customer Service the Lowest
Motive Customer Service Score by Gender
Female customers rated Motive's Customer Service score 1.2 stars higher than Male customers.
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Male
2.7/5
Female
3.9/5
Motive Customer Service Score by Ethnicity
Motive's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Motive.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 3.3 | Asian or Pacific Islander | 3.3 |
Other 1.5 | Other | 1.5 |
Motive Customer Service Score by Age
Motive's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Motive.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
31-35 4.7 | 31-35 | 4.7 |
46-50 1.5 | 46-50 | 1.5 |
Motive Customer Service Score by Usage
Motive's Customer Service score was rated the highest by customers who have used Motive's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Motive Customer Service Score by Industry
Motive's Customer Service score was rated the highest by Tech industry customers, and the lowest by Transportation industry customers.
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Motive Customer Service vs. Competitors
Compared to its competitors, Motive's Customer Service score is rated right above Lytx, and is preceded by Samsara.
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Motive as an Employer
4.7/5
Motive has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Motive scored a 29 for Net Promoter Score and a 61 for Employee Net Promoter Score. NPS gauges how likely a customer of Motive would recommend the brand to a friend. ENPS measures how likely Motive employees would recommend working at Motive to a friend.
Net Promoter Score
29
NPS Score
| 57% | Promoters |
|---|---|
| 15% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
61
eNPS Score
| 69% | Promoters |
|---|---|
| 23% | Passive |
| 8% | Detractors |
