4
NPS
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NEOGOV
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About NEOGOV's Brand
NEOGOV is the market and technology leader in on-demand human resources software for the public sector. Among its major competitors, NEOGOV is ranked in 4th place for NPS while Tata is 1st, and GoPro is 2nd.
Brand at a Glance
88%
Customer Loyalty
3.7/5
Product Quality
3.8/5
Pricing
3.4/5
Customer Service
NEOGOV Ranking
- #4 / 4 of its competitors
NEOGOV NPS
NEOGOV's Net Promoter Score (NPS) is a 4 with 47% Promoters, 10% Passives, and 43% Detractors. Net Promoter Score tracks whether NEOGOV's customers would recommend using the product based on a scale of -100 to 100.
NEOGOV Overall NPS
| 47% | Promoters |
|---|---|
| 10% | Passives |
| 43% | Detractors |
NEOGOV NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 17 | Nov 2023 | 17 |
Jan 2024 -1 | Jan 2024 | -1 |
Feb 2024 11 | Feb 2024 | 11 |
May 2024 9 | May 2024 | 9 |
Jun 2024 17 | Jun 2024 | 17 |
Aug 2024 20 | Aug 2024 | 20 |
Oct 2024 13 | Oct 2024 | 13 |
Dec 2024 16 | Dec 2024 | 16 |
Feb 2025 12 | Feb 2025 | 12 |
Aug 2025 5 | Aug 2025 | 5 |
Sep 2025 0 | Sep 2025 | 0 |
Nov 2025 4 | Nov 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
NEOGOV NPS by Gender
NEOGOV's NPS was rated 60 by Female customers on Comparably.
Female
60
NEOGOV's NPS was rated 60 by Female customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Male
N/A
NEOGOV's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
NEOGOV NPS by Usage
NEOGOV's NPS was rated 34 points by customers who have used NEOGOV's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
NEOGOV NPS vs. Competitors
Compared to its competitors, NEOGOV's NPS is rated right above PeopleFluent, and is preceded by Jobvite.
| COMPANY | NPS Score | |
|---|---|---|
 | Tata | 82 |
 | GoPro | 21 |
 | Jobvite | 18 |
| NEOGOV | 4 |
 | PeopleFluent | 0 |
 | Lily Gulik | N/A |
 | PeopleAdmin | -42 |
NEOGOV Customer Reviews
Out of the 2 NEOGOV customer reviews 2 were positive and 0 were constructive. NEOGOV customer reviews reflect that all customers have a favorable experience using the products/services of the company.
NEOGOV Customer Loyalty
88%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
88% of NEOGOV users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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NEOGOV Customer Loyalty Score by Gender
NEOGOV's Customer Loyalty score was rated 82 by Female customers on Comparably.
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Female
82%
Yes
Male
N/A
Yes
NEOGOV Customer Loyalty Score by Usage
NEOGOV's Customer Loyalty score was rated 85% by customers who have used NEOGOV's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
NEOGOV Customer Loyalty vs. Competitors
Compared to its competitors, NEOGOV's Customer Loyalty score is rated right above Tata.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| NEOGOV | 88% |
| Tata | 87% |
| GoPro | 69% |
| Jobvite | 64% |
| PeopleFluent | N/A |
| PeopleAdmin | N/A |
| Lily Gulik | N/A |
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NEOGOV Product Quality
3.7/5
NEOGOV has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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NEOGOV Product Information
NEOGOV’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.neogov.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Quick Insights into NEOGOV Product Quality
NEOGOV's Product Quality score was rated highest by customers who have used NEOGOV's products/services for 5 to 10 Years.
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Ranked NEOGOV Product Quality the Highest
NEOGOV Product Quality Score by Gender
NEOGOV's Product Quality score was rated 4.1 by Female customers on Comparably.
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Female
4.1/5
Male
N/A
NEOGOV Product Quality Score by Usage
NEOGOV's Product Quality score was rated 4.1 stars by customers who have used NEOGOV's products/services for 5 to 10 Years.
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NEOGOV Product Quality vs. Competitors
Compared to its competitors, NEOGOV's Product Quality score is rated right above PeopleAdmin, and is preceded by GoPro.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| PeopleFluent | 4/5 |
| Jobvite | 3.9/5 |
| GoPro | 3.7/5 |
| NEOGOV | 3.7/5 |
| PeopleAdmin | 3.1/5 |
| Lily Gulik | N/A |
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VS
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NEOGOV Pricing
NEOGOV ROI & Value For Money
3.8/5
NEOGOV has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into NEOGOV ROI
NEOGOV's ROI score was rated highest by Female customers.
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Ranked NEOGOV ROI the Highest
NEOGOV ROI Score by Gender
NEOGOV's ROI score was rated 3.9 by Female customers on Comparably.
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Female
3.9/5
Male
N/A
NEOGOV ROI Score by Usage
NEOGOV's ROI score was rated 3.6 stars by customers who have used NEOGOV's products/services for 5 to 10 Years.
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NEOGOV Pricing vs. Competitors
Compared to its competitors, NEOGOV's ROI score is rated right above GoPro, and is preceded by Jobvite.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| PeopleFluent | 3.9/5 |
| Jobvite | 3.9/5 |
| NEOGOV | 3.8/5 |
| GoPro | 3.3/5 |
| PeopleAdmin | 3/5 |
| Lily Gulik | N/A |
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NEOGOV Customer Satisfaction (CSAT)
NEOGOV Customer Satisfaction (CSAT) Score
60 / 100
NEOGOV has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
10%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
6%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into NEOGOV Customer Satisfaction
NEOGOV's Customer Satisfaction score was rated highest by Female customers.
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Ranked NEOGOV Customer Satisfaction the Highest
NEOGOV Customer Satisfaction Score by Gender
NEOGOV's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of NEOGOV.
100 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
NEOGOV Customer Satisfaction Score by Usage
NEOGOV's Customer Satisfaction score was rated 83 points by customers who have used NEOGOV's products/services for 5 to 10 Years.
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NEOGOV Customer Satisfaction vs. Competitors
Compared to its competitors, NEOGOV's Customer Satisfaction score is rated right above PeopleFluent, and is preceded by Jobvite.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| PeopleAdmin | 100% |
| GoPro | 70% |
| Jobvite | 64% |
| NEOGOV | 61% |
| PeopleFluent | 0% |
| Lily Gulik | 0% |
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NEOGOV Customer Service
3.4/5
NEOGOV has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About NEOGOV's Customer Service
Address
300 Continental Blvd, ste 565, El Segundo, CA 90245
Website
http://www.neogov.com/
Phone Number
3104266304
Quick Insights into NEOGOV Customer Service
NEOGOV's Customer Service score was rated highest by Female customers.
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Ranked NEOGOV Customer Service the Highest
NEOGOV Customer Service Score by Gender
NEOGOV's Customer Service score was rated 3.6 by Female customers on Comparably.
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Female
3.6/5
Male
N/A
NEOGOV Customer Service Score by Usage
NEOGOV's Customer Service score was rated 3.2 stars by customers who have used NEOGOV's products/services for 5 to 10 Years.
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NEOGOV Customer Service vs. Competitors
Compared to its competitors, NEOGOV's Customer Service score is rated right above GoPro, and is preceded by Jobvite.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| PeopleFluent | 3.7/5 |
| Jobvite | 3.5/5 |
| NEOGOV | 3.4/5 |
| GoPro | 3.4/5 |
| PeopleAdmin | 3.3/5 |
| Lily Gulik | N/A |
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NEOGOV as an Employer
3.0/5
NEOGOV has a 3.0/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
NEOGOV scored a 4 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of NEOGOV would recommend the brand to a friend. ENPS measures how likely NEOGOV employees would recommend working at NEOGOV to a friend.
Net Promoter Score
4
NPS Score
| 47% | Promoters |
|---|---|
| 10% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 48% | Promoters |
|---|---|
| 4% | Passive |
| 48% | Detractors |
