0
NPS
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Nexius
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About Nexius' Brand
We provide innovative end-to-end deployment services and smart solutions on the latest technologies. Our Integrated Deployment approach allows us to think, design and plan differently for better and faster network implementation. By tying together design, optimization and deployment of state-of-the-art networks, we’re able to pinpoint the optimized time to market. Among its major competitors, Nexius is ranked in 4th place for NPS while Ericsson is 1st, and Bechtel is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Nexius Ranking
- #4 / 4 of its competitors
Nexius NPS
Nexius's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Nexius's customers would recommend using the product based on a scale of -100 to 100.
Nexius Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Nexius NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 -100 | Mar 2020 | -100 |
Jun 2020 -50 | Jun 2020 | -50 |
Mar 2021 0 | Mar 2021 | 0 |
How Other Brands Compare
Nexius is ranked #4 for NPS among its competitors. Ericsson and Bechtel come in first and second, with Black & Veatch coming in at third.
Nexius |  Ericsson |  Bechtel |  Black & Veatch | |
| Global Ranking | #- | #272 | #385 | #- |
| NPS | 0 | 34 | 31 | 24 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $40.52B | $8.44B | $29.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nexius NPS vs. Competitors
Compared to its competitors, Nexius's NPS is rated right above MasTec Network Solutions, and is preceded by Black & Veatch.
| COMPANY | NPS Score | |
|---|---|---|
| Ericsson | 34 |
| Bechtel | 31 |
| Black & Veatch | 24 |
| Nexius | 0 |
 | MasTec Network Solutions | -78 |
Nexius Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Nexius users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Nexius Customer Loyalty vs. Competitors
Compared to its competitors, Nexius's Customer Loyalty score is rated right above Ericsson, and is preceded by Bechtel.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Bechtel | 83% |
| Nexius | 83% |
| Ericsson | 79% |
| Black & Veatch | 75% |
| MasTec Network Solutions | 54% |
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Nexius Product Quality
3.2/5
Nexius has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Nexius Product Information
Nexius’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.nexius.com
- Company Size
- 501-1,000 Employees
Industry
Telecommunications
Nexius Product Quality vs. Competitors
Compared to its competitors, Nexius's Product Quality score is rated right above MasTec Network Solutions, and is preceded by Black & Veatch.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bechtel | 4.1/5 |
| Ericsson | 4.1/5 |
| Black & Veatch | 3.8/5 |
| Nexius | 3.2/5 |
| MasTec Network Solutions | 2.6/5 |
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Nexius Pricing
Nexius ROI & Value For Money
3.2/5
Nexius has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Nexius Pricing vs. Competitors
Compared to its competitors, Nexius's ROI score is rated right above MasTec Network Solutions, and is preceded by Black & Veatch.
| COMPANY | Pricing Score | |
|---|---|---|
| Ericsson | 4/5 |
| Bechtel | 3.9/5 |
| Black & Veatch | 3.9/5 |
| Nexius | 3.2/5 |
| MasTec Network Solutions | 2.3/5 |
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Nexius Customer Service
3.4/5
Nexius has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Nexius's Customer Service
Address
2595 Dallas Pkwy, Suite 300, Frisco, TX 75034
Website
http://www.nexius.com
Phone Number
972-581-9888
Nexius's Social Links
Nexius Customer Service vs. Competitors
Compared to its competitors, Nexius's Customer Service score is rated right above MasTec Network Solutions, and is preceded by Black & Veatch.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ericsson | 4.1/5 |
| Bechtel | 4/5 |
| Black & Veatch | 3.9/5 |
| Nexius | 3.4/5 |
| MasTec Network Solutions | 1.7/5 |
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Nexius as an Employer
4.7/5
Nexius has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nexius scored a 0 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Nexius would recommend the brand to a friend. ENPS measures how likely Nexius employees would recommend working at Nexius to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 47% | Promoters |
|---|---|
| 27% | Passive |
| 26% | Detractors |
