13
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Nimble Storage
Marketing or Exec? Claim Your Free Account
About Nimble Storage's Brand
Among its major competitors, Nimble Storage is ranked in 5th place for NPS while Nutanix is 1st, and Pure Storage is 2nd.
Brand at a Glance
87%
Customer Loyalty
3.7/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Nimble Storage Ranking
- #4 / 4 of its competitors
Nimble Storage NPS
Nimble Storage's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Nimble Storage's customers would recommend using the product based on a scale of -100 to 100.
Nimble Storage Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Nimble Storage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2020 100 | Sep 2020 | 100 |
Aug 2021 0 | Aug 2021 | 0 |
Feb 2022 0 | Feb 2022 | 0 |
Aug 2022 25 | Aug 2022 | 25 |
Oct 2022 40 | Oct 2022 | 40 |
Nov 2022 17 | Nov 2022 | 17 |
Dec 2024 13 | Dec 2024 | 13 |
How Other Brands Compare
Nimble Storage is ranked #4 for NPS among its competitors. Nutanix and Pure Storage come in first and second, with NetApp coming in at third.
Nimble Storage |  NetApp |  Pure Storage |  Nutanix | |
| Global Ranking | #- | #268 | #543 | #642 |
| NPS | 13 | 36 | 41 | 42 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $15.94B | $11.51B | $5.27B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Nimble Storage NPS by Gender
Nimble Storage's NPS was rated 67 by Male customers on Comparably.
Male
67
Nimble Storage's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
N/A
Nimble Storage's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Nimble Storage NPS by Ethnicity
Nimble Storage's NPS was rated 67 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 67 | Asian or Pacific Islander | 67 |
Nimble Storage NPS by Usage
Nimble Storage's NPS was rated 67 points by customers who have used Nimble Storage's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 67 | 2 to 5 Years | 67 |
Nimble Storage NPS vs. Competitors
Compared to its competitors, Nimble Storage's NPS is rated right above AspenTech, and is preceded by FireEye, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Nutanix | 42 |
| Pure Storage | 41 |
| NetApp | 36 |
 | FireEye, Inc. | 30 |
| Nimble Storage | 13 |
 | AspenTech | 2 |
 | Tintri | N/A |
Nimble Storage Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Nimble Storage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Nimble Storage Customer Loyalty Score by Gender
Nimble Storage's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Nimble Storage.
Male
100%
Yes
Female
N/A
Yes
Nimble Storage Customer Loyalty Score by Ethnicity
Nimble Storage's Customer Loyalty score was rated 100% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Nimble Storage.
100
out of 100
Asian or Pacific Islander
Nimble Storage Customer Loyalty Score by Usage
Nimble Storage's Customer Loyalty score was rated 100% by customers who have used Nimble Storage's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Nimble Storage Customer Loyalty vs. Competitors
Compared to its competitors, Nimble Storage's Customer Loyalty score is rated right above Nutanix.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nimble Storage | 87% |
| Nutanix | 85% |
| Pure Storage | 85% |
| NetApp | 83% |
| FireEye, Inc. | 80% |
| AspenTech | 56% |
| Tintri | N/A |
Unlock Nimble Storage Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nimble Storage Customer Loyalty vs. Competitors data and gain insights into your customers today.
Nimble Storage Product Quality
3.7/5
Nimble Storage has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Nimble Storage's overall Product Quality score rated by its users and customers.
Nimble Storage Product Information
Nimble Storage’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.nimblestorage.com
- Company Size
- 1,001-5,000 Employees
Industry
Big Data
Business Services
Quick Insights into Nimble Storage Product Quality
Nimble Storage's Product Quality score was rated highest by customers who have used Nimble Storage's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Nimble Storage's Product Quality.
Ranked Nimble Storage Product Quality the Highest
Nimble Storage Product Quality Score by Gender
Nimble Storage's Product Quality score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Nimble Storage.
Male
4/5
Female
N/A
Nimble Storage Product Quality Score by Ethnicity
Nimble Storage's Product Quality score was rated 4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Nimble Storage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Nimble Storage Product Quality Score by Usage
Nimble Storage's Product Quality score was rated 4 stars by customers who have used Nimble Storage's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Nimble Storage Product Quality vs. Competitors
Compared to its competitors, Nimble Storage's Product Quality score is rated right above AspenTech, and is preceded by FireEye, Inc..
| COMPANY | Product Quality Score | |
|---|---|---|
| Nutanix | 4.1/5 |
| NetApp | 4.1/5 |
| Pure Storage | 4/5 |
| FireEye, Inc. | 4/5 |
| Nimble Storage | 3.7/5 |
| AspenTech | 3.5/5 |
| Tintri | N/A |
Unlock Nimble Storage Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nimble Storage Product Quality vs. Competitors data and gain insights into your customers today.
Nimble Storage Pricing
Nimble Storage ROI & Value For Money
3.6/5
Nimble Storage has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Nimble Storage's overall ROI score rated by its users and customers.
Quick Insights into Nimble Storage ROI
Nimble Storage's ROI score was rated highest by customers who have used Nimble Storage's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Nimble Storage's ROI score.
Ranked Nimble Storage ROI the Highest
Nimble Storage ROI Score by Gender
Nimble Storage's ROI score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Nimble Storage.
Male
4.3/5
Female
N/A
Nimble Storage ROI Score by Ethnicity
Nimble Storage's ROI score was rated 4.3 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Nimble Storage.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Nimble Storage ROI Score by Usage
Nimble Storage's ROI score was rated 4.3 stars by customers who have used Nimble Storage's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Nimble Storage Pricing vs. Competitors
Compared to its competitors, Nimble Storage's ROI score is rated right above AspenTech, and is preceded by FireEye, Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Nutanix | 4/5 |
| NetApp | 4/5 |
| Pure Storage | 3.8/5 |
| FireEye, Inc. | 3.8/5 |
| Nimble Storage | 3.6/5 |
| AspenTech | 3.3/5 |
| Tintri | N/A |
Unlock Nimble Storage ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nimble Storage ROI vs. Competitors data and gain insights into your customers today.
Nimble Storage Customer Satisfaction (CSAT)
Nimble Storage Customer Satisfaction (CSAT) Score
80 / 100
Nimble Storage has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Nimble Storage Customer Satisfaction
Nimble Storage's Customer Satisfaction score was rated highest by customers who have used Nimble Storage's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Nimble Storage's Customer Satisfaction.
Ranked Nimble Storage Customer Satisfaction the Highest
Nimble Storage Customer Satisfaction Score by Gender
Nimble Storage's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Nimble Storage.
100 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Nimble Storage Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Nimble Storage's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Nimble Storage.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Nimble Storage Customer Satisfaction Score by Usage
Nimble Storage's Customer Satisfaction score was rated 100 points by customers who have used Nimble Storage's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Nimble Storage Customer Satisfaction vs. Competitors
Compared to its competitors, Nimble Storage's Customer Satisfaction score is rated right above Pure Storage, and is preceded by NetApp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Nutanix | 80% |
| NetApp | 80% |
| Nimble Storage | 80% |
| Pure Storage | 77% |
| FireEye, Inc. | 67% |
| AspenTech | 60% |
| Tintri | 0% |
Unlock Nimble Storage Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nimble Storage Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Nimble Storage Customer Service
3.9/5
Nimble Storage has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Nimble Storage's overall Customer Service score rated by its users and customers.
About Nimble Storage's Customer Service
Address
95134
Website
http://www.nimblestorage.com
Phone Number
408-432-9600
Nimble Storage's Social Links
Quick Insights into Nimble Storage Customer Service
Nimble Storage's Customer Service score was rated highest by customers who have used Nimble Storage's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Nimble Storage's Customer Service score.
Ranked Nimble Storage Customer Service the Highest
Nimble Storage Customer Service Score by Gender
Nimble Storage's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Nimble Storage.
Male
4.1/5
Female
N/A
Nimble Storage Customer Service Score by Ethnicity
Nimble Storage's Customer Service score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Nimble Storage.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Nimble Storage Customer Service Score by Usage
Nimble Storage's Customer Service score was rated 4.1 stars by customers who have used Nimble Storage's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Nimble Storage Customer Service vs. Competitors
Compared to its competitors, Nimble Storage's Customer Service score is rated right above FireEye, Inc., and is preceded by Pure Storage.
| COMPANY | Customer Service Score | |
|---|---|---|
| NetApp | 4.2/5 |
| Nutanix | 4.1/5 |
| Pure Storage | 4/5 |
| Nimble Storage | 3.9/5 |
| FireEye, Inc. | 3.5/5 |
| AspenTech | 3.3/5 |
| Tintri | N/A |
Unlock Nimble Storage Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Nimble Storage Customer Service vs. Competitors data and gain insights into your customers today.
Nimble Storage as an Employer
4.2/5
Nimble Storage has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Nimble Storage scored a 13 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Nimble Storage would recommend the brand to a friend. ENPS measures how likely Nimble Storage employees would recommend working at Nimble Storage to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
