Noodles & Company NPS & Customer Reviews

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Noodles & Company

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Noodles & Company

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About Noodles & Company's Brand

Among its major competitors, Noodles & Company is ranked in 3rd place for NPS while Darden Restaurants is 1st, and Chipotle is 2nd. Overall, Noodles & Company has a neutral social sentiment, when analyzing social media channels and online mentions.Their current market cap is $481.70M

Brand at a Glance

77%

Customer Loyalty

3.3/5

Product Quality

2.9/5

Pricing

3/5

Customer Service

Noodles & Company CMO

Stacey Pool

Noodles & Company Ranking

^#3 / 4 of its competitors

Noodles & Company NPS

Noodles & Company's Net Promoter Score (NPS) is a 2 with 42% Promoters, 18% Passives, and 40% Detractors. Net Promoter Score tracks whether Noodles & Company's customers would recommend using the product based on a scale of -100 to 100.

Noodles & Company Overall NPS

NPS

42%	Promoters
18%	Passives
40%	Detractors

Noodles & Company NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2024 1	Mar 2024	1
Apr 2024 2	Apr 2024	2
Aug 2024 0	Aug 2024	0
Sep 2024 0	Sep 2024	0
Oct 2024 2	Oct 2024	2
Nov 2024 2	Nov 2024	2
Feb 2025 2	Feb 2025	2
Mar 2025 4	Mar 2025	4
Jun 2025 3	Jun 2025	3
Jul 2025 3	Jul 2025	3
Oct 2025 2	Oct 2025	2
Jan 2026 2	Jan 2026	2

How Other Brands Compare

Noodles & Company is ranked third for NPS among its competitors. Darden Restaurants and Chipotle come in first and second, with Papa John's International coming in at #4. Among those competitors, it is the lowest valued company behind Chipotle.

	Noodles & Company	Chipotle	Darden Restaurants	Papa John's International
Global Ranking	#-	#45	#342	#-
NPS	2	16	20	-21
Social Sentiment Calculated by analyzing social media and other online mentions	Neutral	Neutral	Neutral	Neutral
Valuation Updated every 24 hours for public companies	$481.70M	$41.46B	$18.85B	$3.42B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Noodles & Company NPS by Gender

Male customers rated Noodles & Company's NPS 40 points higher than Female customers.

Male

Noodles & Company's NPS was rated 27 by Male customers on Comparably.

55%

Promoters

17%

Passives

28%

Detractors

Female

-13

Noodles & Company's NPS was rated -13 by Female customers on Comparably.

32%

Promoters

23%

Passives

45%

Detractors

Noodles & Company NPS by Ethnicity

Noodles & Company's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -8	Caucasian	-8
African American/Black 14	African American/Black	14
Asian or Pacific Islander 40	Asian or Pacific Islander	40
Other 34	Other	34

Noodles & Company NPS by Age

Noodles & Company's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

100

Summary

Age

Promoters

Passives

Detractors

18-25

36%

43%

21%

26-30

57%

29%

14%

31-35

40%

60%

46-50

67%

33%

56-60

33%

67%

61-65

100%

Noodles & Company NPS by Usage

Noodles & Company's NPS was rated the highest by customers who have used Noodles & Company's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year 0	Less than 1 Year	0
1 to 2 Years -51	1 to 2 Years	-51
2 to 5 Years 8	2 to 5 Years	8
5 to 10 Years -25	5 to 10 Years	-25
Over 10 Years 66	Over 10 Years	66

Noodles & Company NPS vs. Competitors

Compared to its competitors, Noodles & Company's NPS is rated right above Luby's, and is preceded by Chipotle.

COMPANY		NPS Score
	Darden Restaurants	20
	Chipotle	16
	Noodles & Company	2
	Luby's	-1
	Papa John's International	-21
	Ruby Tuesday	-63

Noodles & Company Customer Reviews

Out of the 8 Noodles & Company customer reviews 6 were positive and 2 were constructive. Noodles & Company customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Noodles & Company Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Noodles & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77%

23%

Noodles & Company Customer Loyalty Score by Gender

Female customers rated Noodles & Company's Customer Loyalty score 17% higher than Male customers.

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Male

75%

Yes

Female

92%

Yes

Noodles & Company Customer Loyalty Score by Ethnicity

Noodles & Company's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

African American/Black

100

out of 100

Asian or Pacific Islander

100

out of 100

Other

Noodles & Company Customer Loyalty Score by Age

Noodles & Company's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 61-65.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 94%	18-25	94%
26-30 74%	26-30	74%
31-35 82%	31-35	82%
46-50 100%	46-50	100%
56-60 100%	56-60	100%
61-65 70%	61-65	70%

Noodles & Company Customer Loyalty Score by Usage

Noodles & Company's Customer Loyalty score was rated the highest by customers who have used Noodles & Company's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	73%
1 to 2 Years	70%
2 to 5 Years	93%
5 to 10 Years	89%
Over 10 Years	85%

Noodles & Company Customer Loyalty Score by Industry

Noodles & Company's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Architecture and Planning industry customers.

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Tech	100%
Accounting	100%
Architecture and Planning	40%
Healthcare, Hospitals and Medicine	78%

Noodles & Company Customer Loyalty vs. Competitors

Compared to its competitors, Noodles & Company's Customer Loyalty score is rated right above Chipotle.

COMPANY		Customer Loyalty Score
	Noodles & Company	77%
	Chipotle	76%
	Luby's	70%
	Papa John's International	68%
	Ruby Tuesday	64%
	Darden Restaurants	63%

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Noodles & Company Product Quality

3.3/5

Noodles & Company has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.

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Noodles & Company Product Information

Noodles & Company’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Noodles & Company's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Noodles & Company the lowest at 2.1.

Website: http://www.noodles.com

Company Size: 10,000+ Employees

Industry

Tech

Business Services

Food and Beverages

Quick Insights into Noodles & Company Product Quality

Noodles & Company's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.

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Ranked Noodles & Company Product Quality the Highest

Architecture and Planning	4.6
Over 10 Years	4.6
26-30	4.5

Ranked Noodles & Company Product Quality the Lowest

5 to 10 Years	2.7
56-60	2.3
Healthcare, Hospitals and Medicine	2.1

Noodles & Company Product Quality Score by Gender

Male customers rated Noodles & Company's Product Quality score 0.6 stars higher than Female customers.

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Male

4.1/5

Female

3.5/5

Noodles & Company Product Quality Score by Ethnicity

Noodles & Company's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 3.6	Caucasian	3.6
African American/Black 4	African American/Black	4
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4.1	Other	4.1

Noodles & Company Product Quality Score by Age

Noodles & Company's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4	18-25	4
26-30 4.5	26-30	4.5
31-35 4.1	31-35	4.1
46-50 3.8	46-50	3.8
56-60 2.3	56-60	2.3
61-65 2.6	61-65	2.6

Noodles & Company Product Quality Score by Usage

Noodles & Company's Product Quality score was rated the highest by customers who have used Noodles & Company's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	2.7
2 to 5 Years	4
5 to 10 Years	2.7
Over 10 Years	4.6

Noodles & Company Product Quality Score by Industry

Noodles & Company's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	4.3
Accounting	4.2
Architecture and Planning	4.6
Healthcare, Hospitals and Medicine	2.1

Noodles & Company Product Quality vs. Competitors

Compared to its competitors, Noodles & Company's Product Quality score is rated right above Luby's, and is preceded by Chipotle.

COMPANY		Product Quality Score
	Darden Restaurants	3.8/5
	Chipotle	3.8/5
	Noodles & Company	3.3/5
	Luby's	3/5
	Papa John's International	2.9/5
	Ruby Tuesday	1.8/5

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Noodles & Company Pricing

Noodles & Company ROI & Value For Money

2.9/5

Noodles & Company has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.

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Noodles & Company Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Noodles & Company.

Quick Insights into Noodles & Company ROI

Noodles & Company's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 61-65.

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Ranked Noodles & Company ROI the Highest

Architecture and Planning	4.8
Over 10 Years	4.2
31-35	3.9

Ranked Noodles & Company ROI the Lowest

1 to 2 Years	2.1
Healthcare, Hospitals and Medicine	1.9
61-65	1.5

Noodles & Company ROI Score by Gender

Male customers rated Noodles & Company's ROI score 0.3 stars higher than Female customers.

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Male

3.4/5

Female

3.1/5

Noodles & Company ROI Score by Ethnicity

Noodles & Company's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 3.2	Caucasian	3.2
African American/Black 3.3	African American/Black	3.3
Asian or Pacific Islander 3.6	Asian or Pacific Islander	3.6
Other 3.1	Other	3.1

Noodles & Company ROI Score by Age

Noodles & Company's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.

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Summary	Age	Score
18-25 3.7	18-25	3.7
26-30 3.4	26-30	3.4
31-35 3.9	31-35	3.9
46-50 3	46-50	3
56-60 2.1	56-60	2.1
61-65 1.5	61-65	1.5

Noodles & Company ROI Score by Usage

Noodles & Company's ROI score was rated the highest by customers who have used Noodles & Company's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.6
1 to 2 Years	2.1
2 to 5 Years	3.4
5 to 10 Years	2.3
Over 10 Years	4.2

Noodles & Company ROI Score by Industry

Noodles & Company's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	3.8
Accounting	3.2
Architecture and Planning	4.8
Healthcare, Hospitals and Medicine	1.9

Noodles & Company Pricing vs. Competitors

Compared to its competitors, Noodles & Company's ROI score is rated right above Papa John's International, and is preceded by Chipotle.

COMPANY		Pricing Score
	Darden Restaurants	3.7/5
	Chipotle	3.5/5
	Noodles & Company	2.9/5
	Papa John's International	2.9/5
	Luby's	2.9/5
	Ruby Tuesday	1.9/5

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Noodles & Company Customer Satisfaction (CSAT)

Noodles & Company Customer Satisfaction (CSAT) Score

61 / 100

Noodles & Company has an overall Customer Satisfaction score of 61 rated by its users and customers.

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Very Satisfied	35%
Satisfied	26%
Neither Satisfied nor Dissatisfied	7%
Dissatisfied	7%
Very Dissatisfied	25%

Very Satisfied

35%

Satisfied

26%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Noodles & Company Customer Satisfaction

Noodles & Company's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.

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Ranked Noodles & Company Customer Satisfaction the Highest

26-30	100%
Architecture and Planning	100%
Asian or Pacific Islander	100%

Ranked Noodles & Company Customer Satisfaction the Lowest

1 to 2 Years	33%
Healthcare, Hospitals and Medicine	33%
61-65	0%

Noodles & Company Customer Satisfaction Score by Gender

Male customers rated Noodles & Company's Customer Satisfaction score 18 points higher than Female customers.

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77 / 100

Male

	Very Satisfied	44%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	6%
	Dissatisfied	6%
	Very Dissatisfied	11%

59 / 100

Female

	Very Satisfied	41%
	Satisfied	18%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	5%
	Very Dissatisfied	36%

Noodles & Company Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Noodles & Company's Customer Satisfaction (CSAT) score was rated 61% according to Caucasian users and customers.

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61 / 100

Very Satisfied	39%
Satisfied	22%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	9%
Very Dissatisfied	30%

Very Satisfied

39%

Satisfied

22%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

30%

CSAT according to African American/Black

Noodles & Company's Customer Satisfaction (CSAT) score was rated 72% according to African American/Black users and customers.

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72 / 100

Very Satisfied	58%
Satisfied	14%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	14%

Very Satisfied

58%

Satisfied

14%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

14%

CSAT according to Asian or Pacific Islander

Noodles & Company's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.

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100 / 100

Very Satisfied	40%
Satisfied	60%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

40%

Satisfied

60%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

CSAT according to Other

Noodles & Company's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.

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67 / 100

Very Satisfied	34%
Satisfied	33%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

34%

Satisfied

33%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

Noodles & Company Customer Satisfaction Score by Age

Noodles & Company's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.

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100

Breakdown

Age

Score

18-25

79%

26-30

100%

31-35

60%

46-50

67%

56-60

33%

61-65

Noodles & Company Customer Satisfaction Score by Usage

Noodles & Company's Customer Satisfaction score was rated the highest by customers who have used Noodles & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	89
1 to 2 Years	33
2 to 5 Years	67
5 to 10 Years	57
Over 10 Years	83

Noodles & Company Customer Satisfaction Score by Industry

Noodles & Company's Customer Satisfaction score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	100
Accounting	71
Architecture and Planning	100
Healthcare, Hospitals and Medicine	33

Noodles & Company Customer Satisfaction vs. Competitors

Compared to its competitors, Noodles & Company's Customer Satisfaction score is rated right above Papa John's International, and is preceded by Chipotle.

COMPANY		Customer Satisfaction (CSAT) Score
	Darden Restaurants	71%
	Chipotle	62%
	Noodles & Company	61%
	Papa John's International	54%
	Luby's	45%
	Ruby Tuesday	21%

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Noodles & Company Customer Service

3/5

Noodles & Company has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.

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About Noodles & Company's Customer Service

Address

520 Zang Street, Broomfield, CO 80020

Website

http://www.noodles.com

Phone Number

720-214-1900

Noodles & Company's Social Links

Quick Insights into Noodles & Company Customer Service

Noodles & Company's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers ages 61-65.

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Ranked Noodles & Company Customer Service the Highest

Architecture and Planning	4.8
Asian or Pacific Islander	4.3
18-25	3.9

Ranked Noodles & Company Customer Service the Lowest

1 to 2 Years	2
Healthcare, Hospitals and Medicine	1.6
61-65	1.5

Noodles & Company Customer Service Score by Gender

Male customers rated Noodles & Company's Customer Service score 0.2 stars higher than Female customers.

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Male

3.4/5

Female

3.2/5

Noodles & Company Customer Service Score by Ethnicity

Noodles & Company's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3.2	Caucasian	3.2
African American/Black 3.1	African American/Black	3.1
Asian or Pacific Islander 4.3	Asian or Pacific Islander	4.3
Other 2.8	Other	2.8

Noodles & Company Customer Service Score by Age

Noodles & Company's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.

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100

Summary	Age	Customer Service Score
18-25 3.9	18-25	3.9
26-30 3.5	26-30	3.5
31-35 3.9	31-35	3.9
46-50 2.6	46-50	2.6
56-60 2	56-60	2
61-65 1.5	61-65	1.5

Noodles & Company Customer Service Score by Usage

Noodles & Company's Customer Service score was rated the highest by customers who have used Noodles & Company's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	3.8
1 to 2 Years	2
2 to 5 Years	3.6
5 to 10 Years	2.9
Over 10 Years	3.6

Noodles & Company Customer Service Score by Industry

Noodles & Company's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.

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Tech	4.6
Accounting	3.2
Architecture and Planning	4.8
Healthcare, Hospitals and Medicine	1.6

Noodles & Company Customer Service vs. Competitors

Compared to its competitors, Noodles & Company's Customer Service score is rated right above Luby's, and is preceded by Chipotle.

COMPANY		Customer Service Score
	Darden Restaurants	3.7/5
	Chipotle	3.6/5
	Noodles & Company	3/5
	Luby's	2.9/5
	Papa John's International	2.9/5
	Ruby Tuesday	1.8/5

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Noodles & Company as an Employer

2.5/5

Noodles & Company has a 2.5/5 stars for its overall company culture rated by their employees

bottom

15%

CEO of Noodles & Company

Dave Boennighausen

In the Bottom 15% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Noodles & Company scored a 2 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of Noodles & Company would recommend the brand to a friend. ENPS measures how likely Noodles & Company employees would recommend working at Noodles & Company to a friend.

Net Promoter Score

NPS Score

42%	Promoters
18%	Passive
40%	Detractors

Employee Net Promoter Score

-41

eNPS Score

20%	Promoters
19%	Passive
61%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail