-44
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Omnicare
Marketing or Exec? Claim Your Free Account
About Omnicare's Brand
Omnicare provides comprehensive pharmaceutical services to patients and providers across the United States. Among its major competitors, Omnicare is ranked in 4th place for NPS while Dr. Reddy's is 1st, and Humana is 2nd.
Brand at a Glance
57%
Customer Loyalty
2.3/5
Product Quality
2.2/5
Pricing
2.4/5
Customer Service
Omnicare Ranking
- #4 / 4 of its competitors
Omnicare NPS
Omnicare's Net Promoter Score (NPS) is a -44 with 28% Promoters, 0% Passives, and 72% Detractors. Net Promoter Score tracks whether Omnicare's customers would recommend using the product based on a scale of -100 to 100.
Omnicare Overall NPS
| 28% | Promoters |
|---|---|
| 0% | Passives |
| 72% | Detractors |
Omnicare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -63 | Jul 2023 | -63 |
Oct 2023 -67 | Oct 2023 | -67 |
Dec 2023 -50 | Dec 2023 | -50 |
Jan 2024 -43 | Jan 2024 | -43 |
Feb 2024 -37 | Feb 2024 | -37 |
May 2024 -31 | May 2024 | -31 |
Aug 2024 -33 | Aug 2024 | -33 |
Oct 2024 -36 | Oct 2024 | -36 |
Apr 2025 -39 | Apr 2025 | -39 |
Jun 2025 -41 | Jun 2025 | -41 |
Jul 2025 -43 | Jul 2025 | -43 |
Jan 2026 -45 | Jan 2026 | -45 |
How Other Brands Compare
Omnicare is ranked #4 for NPS among its competitors. Dr. Reddy's and Humana come in first and second, with Kindred Healthcare coming in at third.
Omnicare |  Humana |  Dr. Reddy's |  Kindred Healthcare | |
| Global Ranking | #- | #300 | #- | #- |
| NPS | -44 | 2 | 15 | -22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $53.34B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Omnicare NPS by Gender
Male customers rated Omnicare's NPS 16 points higher than Female customers.
Male
-34
Omnicare's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-50
Omnicare's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Omnicare NPS by Ethnicity
Omnicare's NPS was rated -100 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other -100 | Other | -100 |
Omnicare NPS by Age
Omnicare's NPS was rated -34 points by customers ages 66+ on Comparably.
Omnicare NPS by Usage
Omnicare's NPS was rated the highest by customers who have used Omnicare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
Omnicare NPS vs. Competitors
Compared to its competitors, Omnicare's NPS is rated right above PharMerica, and is preceded by Kindred Healthcare.
| COMPANY | NPS Score | |
|---|---|---|
| Dr. Reddy's | 15 |
| Humana | 2 |
 | Runwood Homes | N/A |
| Kindred Healthcare | -22 |
| Omnicare | -44 |
 | PharMerica | -45 |
 | Express Scripts | -74 |
Omnicare Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Omnicare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Omnicare Customer Loyalty Score by Gender
Male customers rated Omnicare's Customer Loyalty score 37% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Omnicare.
Male
70%
Yes
Female
33%
Yes
Omnicare Customer Loyalty Score by Ethnicity
Omnicare's Customer Loyalty score was rated 40% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Omnicare.
40
out of 100
Other
Omnicare Customer Loyalty Score by Age
Omnicare's Customer Loyalty score was rated 40% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Omnicare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 40% | 66+ | 40% |
Omnicare Customer Loyalty Score by Usage
Omnicare's Customer Loyalty score was rated the highest by customers who have used Omnicare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Omnicare Customer Loyalty vs. Competitors
Compared to its competitors, Omnicare's Customer Loyalty score is rated right above Kindred Healthcare, and is preceded by PharMerica.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Dr. Reddy's | 93% |
| Humana | 76% |
| Express Scripts | 61% |
| PharMerica | 58% |
| Omnicare | 57% |
| Kindred Healthcare | 52% |
| Runwood Homes | N/A |
Unlock Omnicare Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Omnicare Customer Loyalty vs. Competitors data and gain insights into your customers today.
Omnicare Product Quality
2.3/5
Omnicare has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Omnicare's overall Product Quality score rated by its users and customers.
Omnicare Product Information
Omnicare’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.omnicare.com/
- Company Size
- 10,000+ Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Omnicare Product Quality
Omnicare's Product Quality score was rated highest by customers who have used Omnicare's products/services for 2 to 5 Years, and rated lowest by customers who have used Omnicare's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Omnicare's Product Quality.
Ranked Omnicare Product Quality the Highest
Ranked Omnicare Product Quality the Lowest
Omnicare Product Quality Score by Gender
Male customers rated Omnicare's Product Quality score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Omnicare.
Male
3/5
Female
1.9/5
Omnicare Product Quality Score by Ethnicity
Omnicare's Product Quality score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Omnicare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Omnicare Product Quality Score by Age
Omnicare's Product Quality score was rated 2.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Omnicare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
Omnicare Product Quality Score by Usage
Omnicare's Product Quality score was rated the highest by customers who have used Omnicare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Omnicare Product Quality vs. Competitors
Compared to its competitors, Omnicare's Product Quality score is rated right above Express Scripts, and is preceded by Kindred Healthcare.
| COMPANY | Product Quality Score | |
|---|---|---|
| Dr. Reddy's | 3.6/5 |
| Humana | 3.3/5 |
| PharMerica | 2.5/5 |
| Kindred Healthcare | 2.4/5 |
| Omnicare | 2.3/5 |
| Express Scripts | 1.5/5 |
| Runwood Homes | N/A |
Unlock Omnicare Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Omnicare Product Quality vs. Competitors data and gain insights into your customers today.
Omnicare Pricing
Omnicare ROI & Value For Money
2.2/5
Omnicare has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Omnicare's overall ROI score rated by its users and customers.
Quick Insights into Omnicare ROI
Omnicare's ROI score was rated highest by Male customers, and rated lowest by customers who have used Omnicare's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Omnicare's ROI score.
Ranked Omnicare ROI the Highest
Ranked Omnicare ROI the Lowest
Omnicare ROI Score by Gender
Male customers rated Omnicare's ROI score 1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Omnicare.
Male
2.6/5
Female
1.6/5
Omnicare ROI Score by Ethnicity
Omnicare's ROI score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Omnicare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Omnicare ROI Score by Age
Omnicare's ROI score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Omnicare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Omnicare ROI Score by Usage
Omnicare's ROI score was rated the highest by customers who have used Omnicare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Omnicare Pricing vs. Competitors
Compared to its competitors, Omnicare's ROI score is rated right above Express Scripts, and is preceded by PharMerica.
| COMPANY | Pricing Score | |
|---|---|---|
| Dr. Reddy's | 3.4/5 |
| Humana | 3.1/5 |
| Kindred Healthcare | 2.5/5 |
| PharMerica | 2.5/5 |
| Omnicare | 2.2/5 |
| Express Scripts | 1.6/5 |
| Runwood Homes | N/A |
Unlock Omnicare ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Omnicare ROI vs. Competitors data and gain insights into your customers today.
Omnicare Customer Satisfaction (CSAT)
Omnicare Customer Satisfaction (CSAT) Score
25 / 100
Omnicare has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
5%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
65%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Omnicare Customer Satisfaction
Omnicare's Customer Satisfaction score was rated highest by customers who have used Omnicare's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Omnicare's Customer Satisfaction.
Ranked Omnicare Customer Satisfaction the Highest
Omnicare Customer Satisfaction Score by Gender
Omnicare's Customer Satisfaction score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Omnicare.
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Omnicare Customer Satisfaction Score by Ethnicity
CSAT according to Other
Omnicare's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Omnicare.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Omnicare Customer Satisfaction Score by Age
Omnicare's Customer Satisfaction score was rated 33 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Omnicare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 33% |
Omnicare Customer Satisfaction Score by Usage
Omnicare's Customer Satisfaction score was rated 33 points by customers who have used Omnicare's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Omnicare Customer Satisfaction vs. Competitors
Compared to its competitors, Omnicare's Customer Satisfaction score is rated right above Express Scripts, and is preceded by PharMerica.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Dr. Reddy's | 63% |
| Humana | 56% |
| Kindred Healthcare | 35% |
| PharMerica | 34% |
| Omnicare | 25% |
| Express Scripts | 12% |
| Runwood Homes | 0% |
Unlock Omnicare Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Omnicare Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Omnicare Customer Service
2.4/5
Omnicare has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Omnicare's overall Customer Service score rated by its users and customers.
About Omnicare's Customer Service
Address
900 Omnicare Center, 201 East Fourth Street, Cincinnati, OH 45202
Website
http://www.omnicare.com/
Phone Number
8009906664
Omnicare's Social Links
Quick Insights into Omnicare Customer Service
Omnicare's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Omnicare's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Omnicare's Customer Service score.
Ranked Omnicare Customer Service the Highest
Ranked Omnicare Customer Service the Lowest
Omnicare Customer Service Score by Gender
Male customers rated Omnicare's Customer Service score 1.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Omnicare.
Male
3.1/5
Female
1.6/5
Omnicare Customer Service Score by Ethnicity
Omnicare's Customer Service score was rated 1.5 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Omnicare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 1.5 | Other | 1.5 |
Omnicare Customer Service Score by Age
Omnicare's Customer Service score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Omnicare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2 | 66+ | 2 |
Omnicare Customer Service Score by Usage
Omnicare's Customer Service score was rated the highest by customers who have used Omnicare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Omnicare Customer Service vs. Competitors
Compared to its competitors, Omnicare's Customer Service score is rated right above PharMerica, and is preceded by Kindred Healthcare.
| COMPANY | Customer Service Score | |
|---|---|---|
| Dr. Reddy's | 3.5/5 |
| Humana | 3.2/5 |
| Kindred Healthcare | 2.4/5 |
| Omnicare | 2.4/5 |
| PharMerica | 2.4/5 |
| Express Scripts | 1.5/5 |
| Runwood Homes | N/A |
Unlock Omnicare Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Omnicare Customer Service vs. Competitors data and gain insights into your customers today.
Omnicare as an Employer
Consumer vs. Employees
Omnicare scored a -44 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Omnicare would recommend the brand to a friend. ENPS measures how likely Omnicare employees would recommend working at Omnicare to a friend.
Net Promoter Score
-44
NPS Score
| 28% | Promoters |
|---|---|
| 0% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 24% | Promoters |
|---|---|
| 10% | Passive |
| 66% | Detractors |
