-100
NPS
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Brand Page
OpenPhone
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About OpenPhone's Brand
OpenPhone is a new type of business phone. Our mission is to help businesses connect with the world effortlessly. We’re backed by Y Combinator and the best venture firms including Craft Ventures, Slow Ventures, Kindred Ventures, and others. We're serving thousands of businesses around the world and growing quickly. We take a lot of pride in providing an exceptional customer experience and a product people love. Our customers rated us #1 on all possible categories on G2 Crowd. We're a distributed team working from around the world - San Francisco, Seattle, Ottawa, Moscow, Manila, Sydney, and many more. Among its major competitors, OpenPhone is ranked in 6th place for NPS while Dialpad is 1st, and Nextiva is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
OpenPhone Ranking
- #4 / 4 of its competitors
OpenPhone NPS
OpenPhone's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether OpenPhone's customers would recommend using the product based on a scale of -100 to 100.
OpenPhone Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
OpenPhone NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2026 -100 | Feb 2026 | -100 |
How Other Brands Compare
OpenPhone is ranked #4 for NPS among its competitors. RingCentral and 8x8 come in first and second, with Vonage coming in at third.
OpenPhone |  RingCentral |  8x8 |  Vonage | |
| Global Ranking | #- | #209 | #- | #- |
| NPS | -100 | 25 | -21 | -31 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $24.48B | $3.54B | $3.01B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
OpenPhone Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of OpenPhone users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
OpenPhone Customer Loyalty vs. Competitors
Compared to its competitors, OpenPhone's Customer Loyalty score is rated right below 8x8.
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VS
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OpenPhone Product Quality
1.5/5
OpenPhone has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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OpenPhone Product Information
OpenPhone’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.openphone.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
OpenPhone Product Quality vs. Competitors
Compared to its competitors, OpenPhone's Product Quality score is rated right below Vonage.
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VS
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OpenPhone Pricing
OpenPhone ROI & Value For Money
1.5/5
OpenPhone has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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OpenPhone Pricing vs. Competitors
Compared to its competitors, OpenPhone's ROI score is rated right below Vonage.
Unlock OpenPhone ROI vs. Competitors Data
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OpenPhone Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
OpenPhone Customer Satisfaction vs. Competitors
Compared to its competitors, OpenPhone's Customer Satisfaction score is rated right below 8x8.
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OpenPhone Customer Service
1.5/5
OpenPhone has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About OpenPhone's Customer Service
Address
2261 Market St, PMB 4157, San Francisco, CA 94114
Website
https://www.openphone.com/
OpenPhone's Social Links
OpenPhone Customer Service vs. Competitors
Compared to its competitors, OpenPhone's Customer Service score is rated right below 8x8.
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OpenPhone as an Employer
4.7/5
OpenPhone has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
OpenPhone scored a -100 for Net Promoter Score and a 83 for Employee Net Promoter Score. NPS gauges how likely a customer of OpenPhone would recommend the brand to a friend. ENPS measures how likely OpenPhone employees would recommend working at OpenPhone to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
83
eNPS Score
| 84% | Promoters |
|---|---|
| 15% | Passive |
| 1% | Detractors |
