-100
NPS
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PetFlow
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About PetFlow's Brand
PetFlow is the best place to get the best pet foods. Its Auto-Ship product makes sure pets never run out of the foods they love. Among its major competitors, PetFlow is ranked in 8th place for NPS while Barrett Business Services is 1st, and wag.com is 2nd.
Brand at a Glance
47%
Customer Loyalty
1.7/5
Product Quality
2.2/5
Pricing
2/5
Customer Service
PetFlow Ranking
- #4 / 4 of its competitors
PetFlow NPS
PetFlow's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether PetFlow's customers would recommend using the product based on a scale of -100 to 100.
PetFlow Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
PetFlow NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Jul 2022 -100 | Jul 2022 | -100 |
Apr 2023 -100 | Apr 2023 | -100 |
Nov 2023 -100 | Nov 2023 | -100 |
How Other Brands Compare
PetFlow is ranked #4 for NPS among its competitors. Barrett Business Services and CDW Corporation come in first and second, with PetSmart coming in at third.
PetFlow |  PetSmart |  CDW Corporation |  Barrett Business Services | |
| Global Ranking | #- | #213 | #956 | #- |
| NPS | -100 | 10 | 20 | 100 |
| Valuation Updated every 24 hours for public companies | - | - | $23.37B | $541.41M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PetFlow NPS vs. Competitors
Compared to its competitors, PetFlow's NPS is rated right below Petco.
| COMPANY | NPS Score | |
|---|---|---|
| Barrett Business Services | 100 |
 | wag.com | 60 |
 | eClerx Services | 30 |
| CDW Corporation | 20 |
 | Hexaware Technologies | 11 |
| PetSmart | 10 |
 | Petco | -6 |
| PetFlow | -100 |
PetFlow Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of PetFlow users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PetFlow Customer Loyalty vs. Competitors
Compared to its competitors, PetFlow's Customer Loyalty score is rated right below Barrett Business Services.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| eClerx Services | 90% |
| wag.com | 85% |
| Hexaware Technologies | 83% |
| PetSmart | 77% |
| CDW Corporation | 71% |
| Petco | 71% |
| Barrett Business Services | 55% |
| PetFlow | 47% |
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PetFlow Product Quality
1.7/5
PetFlow has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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PetFlow Product Information
PetFlow’s product quality score is a 1.7 out of 5 as rated by its users and customers.
- Website
- http://petflow.com
- Company Size
- 11-50 Employees
Industry
Retail
PetFlow Product Quality vs. Competitors
Compared to its competitors, PetFlow's Product Quality score is rated right below Petco.
| COMPANY | Product Quality Score | |
|---|---|---|
| Barrett Business Services | 4.5/5 |
| wag.com | 3.8/5 |
| eClerx Services | 3.5/5 |
| PetSmart | 3.5/5 |
| CDW Corporation | 3.5/5 |
| Hexaware Technologies | 3.5/5 |
| Petco | 3.1/5 |
| PetFlow | 1.7/5 |
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PetFlow Pricing
PetFlow ROI & Value For Money
2.2/5
PetFlow has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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PetFlow Pricing vs. Competitors
Compared to its competitors, PetFlow's ROI score is rated right below Petco.
| COMPANY | Pricing Score | |
|---|---|---|
| Barrett Business Services | 4/5 |
| CDW Corporation | 3.8/5 |
| wag.com | 3.7/5 |
| eClerx Services | 3.7/5 |
| Hexaware Technologies | 3.6/5 |
| PetSmart | 3.3/5 |
| Petco | 3/5 |
| PetFlow | 2.2/5 |
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PetFlow Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PetFlow Customer Satisfaction vs. Competitors
Compared to its competitors, PetFlow's Customer Satisfaction score is rated right below wag.com.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Barrett Business Services | 100% |
| Hexaware Technologies | 84% |
| eClerx Services | 63% |
| PetSmart | 62% |
| CDW Corporation | 56% |
| Petco | 55% |
| wag.com | 50% |
| PetFlow | 0% |
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PetFlow Customer Service
2/5
PetFlow has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About PetFlow's Customer Service
Address
989 Avenue of the Americas, 12th Floor, New York City, NY
Website
http://petflow.com
Phone Number
888 316 7297
PetFlow Customer Service vs. Competitors
Compared to its competitors, PetFlow's Customer Service score is rated right below Petco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Barrett Business Services | 4.2/5 |
| eClerx Services | 4.2/5 |
| wag.com | 4/5 |
| Hexaware Technologies | 3.9/5 |
| CDW Corporation | 3.8/5 |
| PetSmart | 3.5/5 |
| Petco | 3/5 |
| PetFlow | 2/5 |
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Consumer vs. Employees
PetFlow scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of PetFlow would recommend the brand to a friend. ENPS measures how likely PetFlow employees would recommend working at PetFlow to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
