75
NPS
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PGi
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About PGi's Brand
Among its major competitors, PGi is ranked in 1st place for NPS while GoTo is 2nd, and Plex is 3rd.
Brand at a Glance
85%
Customer Loyalty
4.1/5
Product Quality
3.2/5
Pricing
3.9/5
Customer Service
PGi Ranking
- #1 / 4 of its competitors
PGi NPS
PGi's Net Promoter Score (NPS) is a 75 with 75% Promoters, 25% Passives, and 0% Detractors. Net Promoter Score tracks whether PGi's customers would recommend using the product based on a scale of -100 to 100.
PGi Overall NPS
| 75% | Promoters |
|---|---|
| 25% | Passives |
| 0% | Detractors |
PGi NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2020 50 | Apr 2020 | 50 |
Nov 2020 66 | Nov 2020 | 66 |
Sep 2021 75 | Sep 2021 | 75 |
How Other Brands Compare
PGi is ranked first for NPS among its competitors. GoTo and Quanta Services come in second and third, with Microsoft coming in at #4.
PGi |  Microsoft |  GoTo |  Quanta Services | |
| Global Ranking | #- | #22 | #291 | #- |
| NPS | 75 | 38 | 59 | 39 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Negative | - |
| Valuation Updated every 24 hours for public companies | - | $1.91T | $4.22B | $26.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PGi NPS vs. Competitors
Compared to its competitors, PGi's NPS is rated right above GoTo.
| COMPANY | NPS Score | |
|---|---|---|
| PGi | 75 |
| GoTo | 59 |
 | Plex | 50 |
| Quanta Services | 39 |
| Microsoft | 38 |
 | Henkels & McCoy | -7 |
PGi Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of PGi users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PGi Customer Loyalty vs. Competitors
Compared to its competitors, PGi's Customer Loyalty score is rated right above Microsoft, and is preceded by GoTo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Quanta Services | 89% |
| GoTo | 88% |
| PGi | 85% |
| Microsoft | 84% |
| Henkels & McCoy | 66% |
| Plex | 55% |
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PGi Product Quality
4.1/5
PGi has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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PGi Product Information
PGi’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.pgi.com
- Company Size
- 1,001-5,000 Employees
PGi Product Quality vs. Competitors
Compared to its competitors, PGi's Product Quality score is rated right above Microsoft, and is preceded by GoTo.
| COMPANY | Product Quality Score | |
|---|---|---|
| GoTo | 4.4/5 |
| PGi | 4.1/5 |
| Microsoft | 4.1/5 |
| Quanta Services | 3.9/5 |
| Plex | 3.2/5 |
| Henkels & McCoy | 3/5 |
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PGi Pricing
PGi ROI & Value For Money
3.2/5
PGi has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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PGi Pricing vs. Competitors
Compared to its competitors, PGi's ROI score is rated right above Henkels & McCoy, and is preceded by Quanta Services.
| COMPANY | Pricing Score | |
|---|---|---|
| GoTo | 4.4/5 |
| Plex | 4/5 |
| Microsoft | 4/5 |
| Quanta Services | 3.9/5 |
| PGi | 3.2/5 |
| Henkels & McCoy | 3.2/5 |
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PGi Customer Service
3.9/5
PGi has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About PGi's Customer Service
Address
Atlanta, GA
Website
http://www.pgi.com
PGi Customer Service vs. Competitors
Compared to its competitors, PGi's Customer Service score is rated right above Henkels & McCoy, and is preceded by Quanta Services.
| COMPANY | Customer Service Score | |
|---|---|---|
| GoTo | 4.3/5 |
| Plex | 4.2/5 |
| Microsoft | 4/5 |
| Quanta Services | 3.9/5 |
| PGi | 3.9/5 |
| Henkels & McCoy | 3.1/5 |
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PGi as an Employer
2.2/5
PGi has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
PGi scored a 75 for Net Promoter Score and a -60 for Employee Net Promoter Score. NPS gauges how likely a customer of PGi would recommend the brand to a friend. ENPS measures how likely PGi employees would recommend working at PGi to a friend.
Net Promoter Score
75
NPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-60
eNPS Score
| 13% | Promoters |
|---|---|
| 14% | Passive |
| 73% | Detractors |
