21
NPS
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Picsart
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About Picsart's Brand
Picsart is a full ecosystem of powerful photo and video editing tools, free-to-use content, and inspiration from other creators. It’s a virtuous circle of inspiration and creation. And the circle is growing. With a billion downloads and more than 150 million monthly active creators, Picsart is the world’s largest creative platform. We span the globe and are available in over 30 languages. Headquartered in Miami, with offices in San Francisco; Yerevan, Armenia; Glasgow; New York; Berlin; Bangalore; Moscow; Beijing; Tokyo; and Los Angeles. Among its major competitors, Picsart is ranked in 4th place for NPS while Chatbooks is 1st, and VSCO is 2nd.Their current valuation is $150.00M
Brand at a Glance
80%
Customer Loyalty
3.9/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Picsart Ranking
- #4 / 4 of its competitors
Picsart NPS
Picsart's Net Promoter Score (NPS) is a 21 with 53% Promoters, 15% Passives, and 32% Detractors. Net Promoter Score tracks whether Picsart's customers would recommend using the product based on a scale of -100 to 100.
Picsart Overall NPS
| 53% | Promoters |
|---|---|
| 15% | Passives |
| 32% | Detractors |
Picsart NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 16 | Aug 2023 | 16 |
Sep 2023 15 | Sep 2023 | 15 |
Oct 2023 17 | Oct 2023 | 17 |
Nov 2023 17 | Nov 2023 | 17 |
Dec 2023 19 | Dec 2023 | 19 |
Jan 2024 25 | Jan 2024 | 25 |
Feb 2024 22 | Feb 2024 | 22 |
Mar 2024 21 | Mar 2024 | 21 |
May 2024 21 | May 2024 | 21 |
Sep 2024 23 | Sep 2024 | 23 |
Dec 2024 21 | Dec 2024 | 21 |
Apr 2025 22 | Apr 2025 | 22 |
How Other Brands Compare
Picsart is ranked #4 for NPS among its competitors. Chatbooks and VSCO come in first and second, with Adobe coming in at third. Among those competitors, it is the third most valued company behind Adobe.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Picsart NPS by Gender
Male customers rated Picsart's NPS 40 points higher than Female customers.
Male
61
Picsart's NPS was rated 61 by Male customers on Comparably.
74%
Promoters
13%
Passives
13%
Detractors
Female
21
Picsart's NPS was rated 21 by Female customers on Comparably.
57%
Promoters
7%
Passives
36%
Detractors
Picsart NPS by Ethnicity
Picsart's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 57 | Caucasian | 57 |
Hispanic or Latino 0 | Hispanic or Latino | 0 |
Other 42 | Other | 42 |
Picsart NPS by Age
Picsart's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
Picsart NPS by Usage
Picsart's NPS was rated the highest by customers who have used Picsart's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years 34 | Over 10 Years | 34 |
Picsart Customer Reviews
Out of the 4 Picsart customer reviews 3 were positive and 1 was constructive. Picsart customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Picsart Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Picsart users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Picsart Customer Loyalty Score by Gender
Male customers rated Picsart's Customer Loyalty score 13% higher than Female customers.
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Male
100%
Yes
Female
87%
Yes
Picsart Customer Loyalty Score by Ethnicity
Picsart's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Picsart.
100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
Other
Picsart Customer Loyalty Score by Age
Picsart's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 91% | 18-25 | 91% |
36-40 100% | 36-40 | 100% |
46-50 70% | 46-50 | 70% |
Picsart Customer Loyalty Score by Usage
Picsart's Customer Loyalty score was rated the highest by customers who have used Picsart's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Picsart Customer Loyalty Score by Industry
Picsart's Customer Loyalty score was rated 100% by both Accounting and Arts and Entertainment industry customers.
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Picsart Customer Loyalty vs. Competitors
Compared to its competitors, Picsart's Customer Loyalty score is rated right above Adobe, and is preceded by VSCO.
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Picsart Product Quality
3.9/5
Picsart has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Picsart Product Information
Picsart’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Arts and Entertainment industry rated Picsart's product the highest. Reviewers from the Aerospace and Aviation industry rated Picsart the lowest at 3.1.
- Website
- http://picsart.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Media
Mobile App
Quick Insights into Picsart Product Quality
Picsart's Product Quality score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers ages 46-50.
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Ranked Picsart Product Quality the Highest
Ranked Picsart Product Quality the Lowest
Picsart Product Quality Score by Gender
Male customers rated Picsart's Product Quality score 1.1 stars higher than Female customers.
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Male
4.4/5
Female
3.3/5
Picsart Product Quality Score by Ethnicity
Picsart's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Picsart.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 3.8 | Hispanic or Latino | 3.8 |
Other 3.8 | Other | 3.8 |
Picsart Product Quality Score by Age
Picsart's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 46-50.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 3.9 | 36-40 | 3.9 |
46-50 2 | 46-50 | 2 |
Picsart Product Quality Score by Usage
Picsart's Product Quality score was rated the highest by customers who have used Picsart's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Picsart Product Quality Score by Industry
Picsart's Product Quality score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
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Picsart Product Quality vs. Competitors
Compared to its competitors, Picsart's Product Quality score is rated right above VSCO, and is preceded by Adobe.
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Picsart Pricing
Picsart ROI & Value For Money
3.5/5
Picsart has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Picsart Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Accounting industry think that they had the lowest ROI from Picsart.
Quick Insights into Picsart ROI
Picsart's ROI score was rated highest by customers ages 36-40, and rated lowest by customers ages 46-50.
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Ranked Picsart ROI the Highest
Ranked Picsart ROI the Lowest
Picsart ROI Score by Gender
Male customers rated Picsart's ROI score 0.9 stars higher than Female customers.
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Male
4.2/5
Female
3.3/5
Picsart ROI Score by Ethnicity
Picsart's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Other 3.7 | Other | 3.7 |
Picsart ROI Score by Age
Picsart's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Picsart.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
36-40 4.6 | 36-40 | 4.6 |
46-50 2.3 | 46-50 | 2.3 |
Picsart ROI Score by Usage
Picsart's ROI score was rated the highest by customers who have used Picsart's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Picsart ROI Score by Industry
Picsart's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Accounting industry customers.
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Picsart Pricing vs. Competitors
Compared to its competitors, Picsart's ROI score is rated right above ArtBinder, and is preceded by VSCO.
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VS
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Picsart Customer Satisfaction (CSAT)
Picsart Customer Satisfaction (CSAT) Score
73 / 100
Picsart has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
45%
Satisfied
28%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
1%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Picsart Customer Satisfaction
Picsart's Customer Satisfaction score was rated highest by customers from the Arts and Entertainment industry, and rated lowest by customers who have used Picsart's products/services for 5 to 10 Years.
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Ranked Picsart Customer Satisfaction the Highest
Ranked Picsart Customer Satisfaction the Lowest
Picsart Customer Satisfaction Score by Gender
Male customers rated Picsart's Customer Satisfaction score 39 points higher than Female customers.
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100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
61 / 100
FemaleVery Satisfied | 46% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 0% | |
Very Dissatisfied | 24% |
Picsart Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Picsart's Customer Satisfaction (CSAT) score was rated 85% according to Caucasian users and customers.
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85 / 100
Very Satisfied
71%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
15%
CSAT according to Hispanic or Latino
Picsart's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Picsart's Customer Satisfaction (CSAT) score was rated 71% according to Other users and customers.
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71 / 100
Very Satisfied
57%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
15%
Picsart Customer Satisfaction Score by Age
Picsart's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 80% | |||||||||||||||
| 36-40 | 75% |
Picsart Customer Satisfaction Score by Usage
Picsart's Customer Satisfaction score was rated the highest by customers who have used Picsart's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Picsart Customer Satisfaction Score by Industry
Picsart's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Aerospace and Aviation industry customers.
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{
"title": "Picsart Customer Satisfaction Score by Industry",
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"bars": [
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"scoreClassName": "",
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}Picsart Customer Satisfaction vs. Competitors
Compared to its competitors, Picsart's Customer Satisfaction score is rated right above VSCO, and is preceded by Chatbooks.
Unlock Picsart Customer Satisfaction vs. Competitors Data
VS
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Picsart Customer Service
3.5/5
Picsart has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Picsart's Customer Service
Address
211 Sutter Street, San Francisco, CA 94108
Website
http://picsart.com/
Phone Number
415-757-6800
Picsart's Social Links
Quick Insights into Picsart Customer Service
Picsart's Customer Service score was rated highest by customers ages 36-40, and rated lowest by customers ages 46-50.
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Ranked Picsart Customer Service the Highest
Ranked Picsart Customer Service the Lowest
Picsart Customer Service Score by Gender
Male customers rated Picsart's Customer Service score 0.3 stars higher than Female customers.
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Male
4/5
Female
3.7/5
Picsart Customer Service Score by Ethnicity
Picsart's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Picsart.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4 | Caucasian | 4 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Other 3.5 | Other | 3.5 |
Picsart Customer Service Score by Age
Picsart's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 5 | 36-40 | 5 |
46-50 2 | 46-50 | 2 |
Picsart Customer Service Score by Usage
Picsart's Customer Service score was rated the highest by customers who have used Picsart's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Picsart Customer Service Score by Industry
Picsart's Customer Service score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.
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Picsart Customer Service vs. Competitors
Compared to its competitors, Picsart's Customer Service score is rated right above ArtBinder, and is preceded by Adobe.
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Picsart as an Employer
4.5/5
Picsart has a 4.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Picsart scored a 21 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Picsart would recommend the brand to a friend. ENPS measures how likely Picsart employees would recommend working at Picsart to a friend.
Net Promoter Score
21
NPS Score
| 53% | Promoters |
|---|---|
| 15% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 40% | Promoters |
|---|---|
| 6% | Passive |
| 54% | Detractors |
