-17
NPS
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Plastic Omnium
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About Plastic Omnium's Brand
Manufacturer of automotive spare parts. The company is engaged in the manufacture of automotive equipment like body modules, bumpers, structural components, Fuel tanks and other allied parts. Among its major competitors, Plastic Omnium is ranked in 5th place for NPS while Faurecia is 1st, and Sanofi is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Plastic Omnium Ranking
- #4 / 4 of its competitors
Plastic Omnium NPS
Plastic Omnium's Net Promoter Score (NPS) is a -17 with 33% Promoters, 17% Passives, and 50% Detractors. Net Promoter Score tracks whether Plastic Omnium's customers would recommend using the product based on a scale of -100 to 100.
Plastic Omnium Overall NPS
| 33% | Promoters |
|---|---|
| 17% | Passives |
| 50% | Detractors |
Plastic Omnium NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Nov 2022 0 | Nov 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Mar 2024 25 | Mar 2024 | 25 |
Jul 2024 0 | Jul 2024 | 0 |
Aug 2024 -17 | Aug 2024 | -17 |
How Other Brands Compare
Plastic Omnium is ranked #4 for NPS among its competitors. Faurecia and Sanofi come in first and second, with Capgemini coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plastic Omnium NPS vs. Competitors
Compared to its competitors, Plastic Omnium's NPS is rated right above Aam, and is preceded by Superior Industries International.
| COMPANY | NPS Score | |
|---|---|---|
 | Faurecia | 24 |
 | Sanofi | 21 |
 | Shiloh Industries | 17 |
 | Capgemini | 15 |
 | Superior Industries International | N/A |
| Plastic Omnium | -17 |
 | Aam | -25 |
 | Tower International | -100 |
Plastic Omnium Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Plastic Omnium users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Plastic Omnium Customer Loyalty vs. Competitors
Compared to its competitors, Plastic Omnium's Customer Loyalty score is rated right above Shiloh Industries, and is preceded by Aam.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tower International | 100% |
| Capgemini | 77% |
| Sanofi | 75% |
| Faurecia | 73% |
| Aam | 72% |
| Plastic Omnium | 68% |
| Shiloh Industries | 60% |
| Superior Industries International | N/A |
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Plastic Omnium Product Quality
3.3/5
Plastic Omnium has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Plastic Omnium Product Information
Plastic Omnium’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- www.plasticomnium.com
- Company Size
- 10,000+ Employees
Plastic Omnium Product Quality vs. Competitors
Compared to its competitors, Plastic Omnium's Product Quality score is rated right above Shiloh Industries, and is preceded by Capgemini.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tower International | 5/5 |
| Sanofi | 4/5 |
| Faurecia | 3.7/5 |
| Capgemini | 3.7/5 |
| Plastic Omnium | 3.3/5 |
| Shiloh Industries | 3.2/5 |
| Aam | 3.2/5 |
| Superior Industries International | N/A |
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Plastic Omnium Pricing
Plastic Omnium ROI & Value For Money
3.3/5
Plastic Omnium has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Plastic Omnium Pricing vs. Competitors
Compared to its competitors, Plastic Omnium's ROI score is rated right above Aam, and is preceded by Shiloh Industries.
| COMPANY | Pricing Score | |
|---|---|---|
| Sanofi | 3.8/5 |
| Capgemini | 3.8/5 |
| Faurecia | 3.7/5 |
| Shiloh Industries | 3.5/5 |
| Plastic Omnium | 3.3/5 |
| Aam | 3.2/5 |
| Tower International | 2.5/5 |
| Superior Industries International | N/A |
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Plastic Omnium Customer Satisfaction (CSAT)
Plastic Omnium Customer Satisfaction (CSAT) Score
83 / 100
Plastic Omnium has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Plastic Omnium Customer Satisfaction vs. Competitors
Compared to its competitors, Plastic Omnium's Customer Satisfaction score is rated right above Sanofi, and is preceded by Tower International.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shiloh Industries | 100% |
| Tower International | 100% |
| Plastic Omnium | 83% |
| Sanofi | 82% |
| Capgemini | 69% |
| Faurecia | 68% |
| Aam | 50% |
| Superior Industries International | 0% |
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Plastic Omnium Customer Service
3.2/5
Plastic Omnium has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Plastic Omnium's Customer Service
Address
1 rue du Parc, Levallois-Perret, 92300
Website
www.plasticomnium.com
Phone Number
7
Plastic Omnium Customer Service vs. Competitors
Compared to its competitors, Plastic Omnium's Customer Service score is rated right above Aam, and is preceded by Shiloh Industries.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tower International | 5/5 |
| Sanofi | 3.9/5 |
| Capgemini | 3.8/5 |
| Faurecia | 3.7/5 |
| Shiloh Industries | 3.5/5 |
| Plastic Omnium | 3.2/5 |
| Aam | 3/5 |
| Superior Industries International | N/A |
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Plastic Omnium as an Employer
4.7/5
Plastic Omnium has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Plastic Omnium scored a -17 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Plastic Omnium would recommend the brand to a friend. ENPS measures how likely Plastic Omnium employees would recommend working at Plastic Omnium to a friend.
Net Promoter Score
-17
NPS Score
| 33% | Promoters |
|---|---|
| 17% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
