-100
NPS
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Tower International
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About Tower International's Brand
Tower International is a leading integrated global manufacturer of engineered structural metal components and assemblies. Among its major competitors, Tower International is ranked in 6th place for NPS while Tenneco is 1st, and Dorman Products is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
5/5
Customer Service
Tower International Ranking
- #4 / 4 of its competitors
Tower International NPS
Tower International's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Tower International's customers would recommend using the product based on a scale of -100 to 100.
Tower International Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Tower International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 -100 | Jun 2023 | -100 |
How Other Brands Compare
Tower International is ranked #4 for NPS among its competitors. Tenneco and Dorman Products come in first and second, with Aam coming in at third.
Tower International |  Tenneco |  Dorman Products |  Aam | |
| Global Ranking | #- | #849 | #- | #- |
| NPS | -100 | 18 | 11 | -25 |
| Valuation Updated every 24 hours for public companies | - | $652.19M | $2.66B | $1.11B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Tower International NPS vs. Competitors
Compared to its competitors, Tower International's NPS is rated right below Aam.
| COMPANY | NPS Score | |
|---|---|---|
| Tenneco | 18 |
| Dorman Products | 11 |
 | Martinrea International | 11 |
 | Gestamp Automocion | 0 |
 | Superior Industries International | N/A |
| Aam | -25 |
| Tower International | -100 |
Tower International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Tower International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Tower International Customer Loyalty vs. Competitors
Compared to its competitors, Tower International's Customer Loyalty score is rated right above Dorman Products.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tower International | 100% |
| Dorman Products | 75% |
| Aam | 72% |
| Tenneco | 70% |
| Martinrea International | 58% |
| Gestamp Automocion | 10% |
| Superior Industries International | N/A |
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Tower International Product Quality
5/5
Tower International has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Tower International Product Information
Tower International’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Industry
Tech
Travel
Tower International Product Quality vs. Competitors
Compared to its competitors, Tower International's Product Quality score is rated right above Gestamp Automocion.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tower International | 5/5 |
| Gestamp Automocion | 4/5 |
| Tenneco | 3.7/5 |
| Dorman Products | 3.7/5 |
| Martinrea International | 3.3/5 |
| Aam | 3.2/5 |
| Superior Industries International | N/A |
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Tower International Pricing
Tower International ROI & Value For Money
2.5/5
Tower International has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Tower International Pricing vs. Competitors
Compared to its competitors, Tower International's ROI score is rated right above Superior Industries International, and is preceded by Martinrea International.
| COMPANY | Pricing Score | |
|---|---|---|
| Tenneco | 3.8/5 |
| Gestamp Automocion | 3.5/5 |
| Dorman Products | 3.3/5 |
| Aam | 3.2/5 |
| Martinrea International | 3.1/5 |
| Tower International | 2.5/5 |
| Superior Industries International | N/A |
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Tower International Customer Satisfaction (CSAT)
Tower International Customer Satisfaction (CSAT) Score
100 / 100
Tower International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Tower International Customer Satisfaction vs. Competitors
Compared to its competitors, Tower International's Customer Satisfaction score is rated right above Dorman Products, and is preceded by Gestamp Automocion.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Gestamp Automocion | 100% |
| Tower International | 100% |
| Dorman Products | 90% |
| Martinrea International | 75% |
| Tenneco | 72% |
| Aam | 50% |
| Superior Industries International | 0% |
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Tower International Customer Service
5/5
Tower International has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Tower International's Customer Service
Address
17672 N. Laurel Park Drive, Suite 400E, Livonia, MI
Website
http://www.towerinternational.com/
Phone Number
248-675-6000
Tower International Customer Service vs. Competitors
Compared to its competitors, Tower International's Customer Service score is rated right above Tenneco.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tower International | 5/5 |
| Tenneco | 3.9/5 |
| Dorman Products | 3.6/5 |
| Martinrea International | 3.1/5 |
| Aam | 3/5 |
| Gestamp Automocion | 3/5 |
| Superior Industries International | N/A |
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Tower International as an Employer
3.3/5
Tower International has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Tower International scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Tower International would recommend the brand to a friend. ENPS measures how likely Tower International employees would recommend working at Tower International to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 44% | Promoters |
|---|---|
| 12% | Passive |
| 44% | Detractors |
