15
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Reckitt
Marketing or Exec? Claim Your Free Account
About Reckitt's Brand
Every day, in everything we do, our purpose is to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. And we have a fight on our hands. A fight to make access to the highest quality hygiene, wellness and nourishment a right and not a privilege. Each of our products is designed to do exactly this. Our well-loved brands have been making a difference to people’s daily lives around the world for more than 200 years. Brands including: Durex, Dettol, Enfamil, Nurofen, Strepsils, Gaviscon, Mucinex, Nutramigen, Lysol, Harpic, Cillit Bang, Finish and Vanish. By 2030, our ambition is to reach half of the world, every year. We’re a growing global community of over 43,000 people on a journey of transformation and sustainable growth. Together, our success will continue to positively impact communities everywhere, for a healthier planet and a fairer society. Want to learn more about us? Visit reckitt.com Among its major competitors, Reckitt is ranked in 7th place for NPS while Henkel is 1st, and GSK is 2nd.Their current market cap is $63.41B
Brand at a Glance
81%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Reckitt Ranking
- #4 / 4 of its competitors
Reckitt NPS
Reckitt's Net Promoter Score (NPS) is a 15 with 44% Promoters, 27% Passives, and 29% Detractors. Net Promoter Score tracks whether Reckitt's customers would recommend using the product based on a scale of -100 to 100.
Reckitt Overall NPS
| 44% | Promoters |
|---|---|
| 27% | Passives |
| 29% | Detractors |
Reckitt NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 15 | Jun 2024 | 15 |
Jul 2024 14 | Jul 2024 | 14 |
Sep 2024 16 | Sep 2024 | 16 |
Oct 2024 17 | Oct 2024 | 17 |
Nov 2024 15 | Nov 2024 | 15 |
Dec 2024 15 | Dec 2024 | 15 |
Jan 2025 12 | Jan 2025 | 12 |
Feb 2025 14 | Feb 2025 | 14 |
Mar 2025 12 | Mar 2025 | 12 |
Apr 2025 13 | Apr 2025 | 13 |
Jun 2025 14 | Jun 2025 | 14 |
Jan 2026 16 | Jan 2026 | 16 |
How Other Brands Compare
Reckitt is ranked #4 for NPS among its competitors. Unilever and Procter & Gamble come in first and second, with S.C. Johnson coming in at third. Among those competitors, it is the third most valued company behind S.C. Johnson.
Reckitt |  Unilever |  Procter & Gamble |  S.C. Johnson | |
| Global Ranking | #- | #69 | #92 | #260 |
| NPS | 15 | 31 | 28 | 19 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $63.41B | $7.12B | $330.66B | $428.85B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reckitt NPS by Gender
Female customers rated Reckitt's NPS 5 points higher than Male customers.
Male
7
Reckitt's NPS was rated 7 by Male customers on Comparably.
42%
Promoters
23%
Passives
35%
Detractors
Female
12
Reckitt's NPS was rated 12 by Female customers on Comparably.
37%
Promoters
38%
Passives
25%
Detractors
Reckitt NPS by Ethnicity
Reckitt's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 33 | Caucasian | 33 |
Hispanic or Latino 17 | Hispanic or Latino | 17 |
African American/Black 25 | African American/Black | 25 |
Asian or Pacific Islander -30 | Asian or Pacific Islander | -30 |
Other 25 | Other | 25 |
Reckitt NPS by Age
Reckitt's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Reckitt NPS by Usage
Reckitt's NPS was rated the highest by customers who have used Reckitt's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 11 | Less than 1 Year | 11 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -9 | 2 to 5 Years | -9 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Over 10 Years 100 | Over 10 Years | 100 |
Reckitt NPS vs. Competitors
Compared to its competitors, Reckitt's NPS is rated right below S.C. Johnson.
| COMPANY | NPS Score | |
|---|---|---|
 | Henkel | 34 |
 | GSK | 32 |
| Unilever | 31 |
 | Mondelez International North America | 31 |
| Procter & Gamble | 28 |
| S.C. Johnson | 19 |
| Reckitt | 15 |
Reckitt Customer Reviews
Out of the 5 Reckitt customer reviews 4 were positive and 1 was constructive. Reckitt customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Reckitt Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Reckitt users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Reckitt Customer Loyalty Score by Gender
Female customers rated Reckitt's Customer Loyalty score 6% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Reckitt.
Male
83%
Yes
Female
89%
Yes
Reckitt Customer Loyalty Score by Ethnicity
Reckitt's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Reckitt.
85
out of 100
Caucasian
85
out of 100
Hispanic or Latino
55
out of 100
African American/Black
91
out of 100
Asian or Pacific Islander
89
out of 100
Other
Reckitt Customer Loyalty Score by Age
Reckitt's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Reckitt.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 89% | 18-25 | 89% |
26-30 84% | 26-30 | 84% |
31-35 70% | 31-35 | 70% |
36-40 82% | 36-40 | 82% |
Reckitt Customer Loyalty Score by Usage
Reckitt's Customer Loyalty score was rated the highest by customers who have used Reckitt's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Reckitt Customer Loyalty Score by Industry
Reckitt's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Reckitt Customer Loyalty vs. Competitors
Compared to its competitors, Reckitt's Customer Loyalty score is rated right above Procter & Gamble, and is preceded by Unilever.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Henkel | 84% |
| Unilever | 84% |
| Reckitt | 81% |
| Procter & Gamble | 79% |
| Mondelez International North America | 78% |
| S.C. Johnson | 78% |
| GSK | 73% |
Unlock Reckitt Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Reckitt Customer Loyalty vs. Competitors data and gain insights into your customers today.
Reckitt Product Quality
4/5
Reckitt has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Reckitt's overall Product Quality score rated by its users and customers.
Reckitt Product Information
Reckitt’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Reckitt's product the highest. Reviewers from the Tech industry rated Reckitt the lowest at 3.9.
- Website
- https://www.reckitt.com
- Company Size
- 10,000+ Employees
Industry
Consumer Goods
Quick Insights into Reckitt Product Quality
Reckitt's Product Quality score was rated highest by customers who have used Reckitt's products/services for Over 10 Years, and rated lowest by customers who have used Reckitt's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Reckitt's Product Quality.
Ranked Reckitt Product Quality the Highest
Ranked Reckitt Product Quality the Lowest
Reckitt Product Quality Score by Gender
Reckitt's Product Quality score was rated 4 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Reckitt.
Male
4/5
Female
4/5
Reckitt Product Quality Score by Ethnicity
Reckitt's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Reckitt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Hispanic or Latino 4.2 | Hispanic or Latino | 4.2 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Other 4.2 | Other | 4.2 |
Reckitt Product Quality Score by Age
Reckitt's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Reckitt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 4.1 | 26-30 | 4.1 |
31-35 4 | 31-35 | 4 |
36-40 3.9 | 36-40 | 3.9 |
Reckitt Product Quality Score by Usage
Reckitt's Product Quality score was rated the highest by customers who have used Reckitt's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Reckitt Product Quality Score by Industry
Reckitt's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Reckitt Product Quality vs. Competitors
Compared to its competitors, Reckitt's Product Quality score is rated right above Mondelez International North America, and is preceded by Henkel.
| COMPANY | Product Quality Score | |
|---|---|---|
| Unilever | 4.2/5 |
| GSK | 4.1/5 |
| Henkel | 4.1/5 |
| Reckitt | 4/5 |
| Mondelez International North America | 4/5 |
| Procter & Gamble | 4/5 |
| S.C. Johnson | 3.8/5 |
Unlock Reckitt Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Reckitt Product Quality vs. Competitors data and gain insights into your customers today.
Reckitt Pricing
Reckitt ROI & Value For Money
3.7/5
Reckitt has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Reckitt's overall ROI score rated by its users and customers.
Reckitt Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Tech industry think that they had the lowest ROI from Reckitt.
Quick Insights into Reckitt ROI
Reckitt's ROI score was rated highest by customers who have used Reckitt's products/services for Over 10 Years, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Reckitt's ROI score.
Ranked Reckitt ROI the Highest
Ranked Reckitt ROI the Lowest
Reckitt ROI Score by Gender
Male customers rated Reckitt's ROI score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Reckitt.
Male
3.6/5
Female
3.4/5
Reckitt ROI Score by Ethnicity
Reckitt's ROI score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Reckitt.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 4 | African American/Black | 4 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 3.5 | Other | 3.5 |
Reckitt ROI Score by Age
Reckitt's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Reckitt.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.7 | 18-25 | 3.7 |
26-30 3.6 | 26-30 | 3.6 |
31-35 3 | 31-35 | 3 |
36-40 3.9 | 36-40 | 3.9 |
Reckitt ROI Score by Usage
Reckitt's ROI score was rated the highest by customers who have used Reckitt's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Reckitt ROI Score by Industry
Reckitt's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Reckitt Pricing vs. Competitors
Compared to its competitors, Reckitt's ROI score is rated right above S.C. Johnson, and is preceded by Mondelez International North America.
| COMPANY | Pricing Score | |
|---|---|---|
| Henkel | 4.1/5 |
| GSK | 3.9/5 |
| Unilever | 3.9/5 |
| Procter & Gamble | 3.9/5 |
| Mondelez International North America | 3.8/5 |
| Reckitt | 3.7/5 |
| S.C. Johnson | 3.4/5 |
Unlock Reckitt ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Reckitt ROI vs. Competitors data and gain insights into your customers today.
Reckitt Customer Satisfaction (CSAT)
Reckitt Customer Satisfaction (CSAT) Score
78 / 100
Reckitt has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
36%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
1%
Very Dissatisfied
3%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Reckitt Customer Satisfaction
Reckitt's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers who have used Reckitt's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Reckitt's Customer Satisfaction.
Ranked Reckitt Customer Satisfaction the Highest
Ranked Reckitt Customer Satisfaction the Lowest
Reckitt Customer Satisfaction Score by Gender
Female customers rated Reckitt's Customer Satisfaction score 2 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Reckitt.
85 / 100
MaleVery Satisfied | 35% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 3% | |
Very Dissatisfied | 4% |
87 / 100
FemaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Reckitt Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Reckitt's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reckitt.
67 / 100
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Reckitt's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reckitt.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to African American/Black
Reckitt's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reckitt.
100 / 100
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Reckitt's Customer Satisfaction (CSAT) score was rated 80% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reckitt.
80 / 100
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
CSAT according to Other
Reckitt's Customer Satisfaction (CSAT) score was rated 87% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Reckitt.
87 / 100
Very Satisfied
37%
Satisfied
50%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
0%
Reckitt Customer Satisfaction Score by Age
Reckitt's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Reckitt.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 26-30 | 82% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 80% |
Reckitt Customer Satisfaction Score by Usage
Reckitt's Customer Satisfaction score was rated the highest by customers who have used Reckitt's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Reckitt Customer Satisfaction Score by Industry
Reckitt's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Reckitt Customer Satisfaction Score by Industry",
"text": "Reckitt's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Architecture and Planning industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "Reckitt's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 89
},
{
"label": "Architecture and Planning",
"groupId": 498,
"score": 75,
"stars": 0,
"csatScore": 75,
"text": "Reckitt's Customer Satisfaction score is rated by Architecture and Planning customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 75
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Reckitt's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
}
]
}Reckitt Customer Satisfaction vs. Competitors
Compared to its competitors, Reckitt's Customer Satisfaction score is rated right above S.C. Johnson, and is preceded by Procter & Gamble.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Unilever | 85% |
| Henkel | 80% |
| GSK | 80% |
| Mondelez International North America | 79% |
| Procter & Gamble | 78% |
| Reckitt | 78% |
| S.C. Johnson | 75% |
Unlock Reckitt Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Reckitt Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Reckitt Customer Service
3.9/5
Reckitt has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Reckitt's overall Customer Service score rated by its users and customers.
About Reckitt's Customer Service
Address
103-105 Bath Road, Slough, SL1 3UH United Kingdom
Website
https://www.reckitt.com
Phone Number
(973) 404-2600
Reckitt's Social Links
Quick Insights into Reckitt Customer Service
Reckitt's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Reckitt's Customer Service score.
Ranked Reckitt Customer Service the Highest
Ranked Reckitt Customer Service the Lowest
Reckitt Customer Service Score by Gender
Female customers rated Reckitt's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Reckitt.
Male
3.8/5
Female
4/5
Reckitt Customer Service Score by Ethnicity
Reckitt's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Reckitt.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.5 | Hispanic or Latino | 4.5 |
African American/Black 3.9 | African American/Black | 3.9 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 3.7 | Other | 3.7 |
Reckitt Customer Service Score by Age
Reckitt's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Reckitt.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
26-30 4 | 26-30 | 4 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.1 | 36-40 | 4.1 |
Reckitt Customer Service Score by Usage
Reckitt's Customer Service score was rated the highest by customers who have used Reckitt's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Reckitt Customer Service Score by Industry
Reckitt's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Reckitt Customer Service vs. Competitors
Compared to its competitors, Reckitt's Customer Service score is rated right above S.C. Johnson, and is preceded by Procter & Gamble.
| COMPANY | Customer Service Score | |
|---|---|---|
| Henkel | 4.1/5 |
| GSK | 4/5 |
| Unilever | 4/5 |
| Mondelez International North America | 3.9/5 |
| Procter & Gamble | 3.9/5 |
| Reckitt | 3.9/5 |
| S.C. Johnson | 3.7/5 |
Unlock Reckitt Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Reckitt Customer Service vs. Competitors data and gain insights into your customers today.
Reckitt as an Employer
3.8/5
Reckitt has a 3.8/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Reckitt scored a 15 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Reckitt would recommend the brand to a friend. ENPS measures how likely Reckitt employees would recommend working at Reckitt to a friend.
Net Promoter Score
15
NPS Score
| 44% | Promoters |
|---|---|
| 27% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
