100
NPS
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Rocky Mountain Chocolate Factory
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About Rocky Mountain Chocolate Factory's Brand
Rocky Mountain Chocolate Factory, Inc. is an international franchisor and confectionery manufacturer. Among its major competitors, Rocky Mountain Chocolate Factory is ranked in 1st place for NPS while See's Candies is 2nd, and Cold Stone Creamery is 3rd.Their current market cap is $34.38M
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Rocky Mountain Chocolate Factory Ranking
- #1 / 4 of its competitors
Rocky Mountain Chocolate Factory NPS
Rocky Mountain Chocolate Factory's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Rocky Mountain Chocolate Factory's customers would recommend using the product based on a scale of -100 to 100.
Rocky Mountain Chocolate Factory Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Rocky Mountain Chocolate Factory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 100 | Apr 2022 | 100 |
How Other Brands Compare
Rocky Mountain Chocolate Factory is ranked first for NPS among its competitors. See's Candies and Cold Stone Creamery come in second and third, with The Cheesecake Factory coming in at #4. Among those competitors, it is the most valued company behind The Cheesecake Factory.
Rocky Mountain Chocolate Factory |  See's Candies |  Cold Stone Creamery |  The Cheesecake Factory | |
| Global Ranking | #- | #562 | #943 | #- |
| NPS | 100 | 42 | 19 | -22 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | - | Neutral |
| Valuation Updated every 24 hours for public companies | $34.38M | - | - | $2.40B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rocky Mountain Chocolate Factory NPS vs. Competitors
Compared to its competitors, Rocky Mountain Chocolate Factory's NPS is rated right above See's Candies.
Rocky Mountain Chocolate Factory Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Rocky Mountain Chocolate Factory users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rocky Mountain Chocolate Factory Customer Loyalty vs. Competitors
Compared to its competitors, Rocky Mountain Chocolate Factory's Customer Loyalty score is rated right below Del Frisco's Restaurant Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| See's Candies | 87% |
| The Cheesecake Factory | 77% |
 | Keurig Green Mountain | 74% |
| Cold Stone Creamery | 65% |
 | Del Frisco's Restaurant Group | 63% |
| Rocky Mountain Chocolate Factory | 10% |
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Rocky Mountain Chocolate Factory Product Quality
5/5
Rocky Mountain Chocolate Factory has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Rocky Mountain Chocolate Factory Product Information
Rocky Mountain Chocolate Factory’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Consumer Services
Rocky Mountain Chocolate Factory Product Quality vs. Competitors
Compared to its competitors, Rocky Mountain Chocolate Factory's Product Quality score is rated right above See's Candies.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rocky Mountain Chocolate Factory | 5/5 |
| See's Candies | 4.1/5 |
| Cold Stone Creamery | 3.8/5 |
| Keurig Green Mountain | 3.4/5 |
| The Cheesecake Factory | 2.8/5 |
| Del Frisco's Restaurant Group | 2.3/5 |
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Rocky Mountain Chocolate Factory Pricing
Rocky Mountain Chocolate Factory ROI & Value For Money
5/5
Rocky Mountain Chocolate Factory has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Rocky Mountain Chocolate Factory Pricing vs. Competitors
Compared to its competitors, Rocky Mountain Chocolate Factory's ROI score is rated right above See's Candies.
| COMPANY | Pricing Score | |
|---|---|---|
| Rocky Mountain Chocolate Factory | 5/5 |
| See's Candies | 3.7/5 |
| Cold Stone Creamery | 3.3/5 |
| Keurig Green Mountain | 3.1/5 |
| The Cheesecake Factory | 2.6/5 |
| Del Frisco's Restaurant Group | 2.2/5 |
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Rocky Mountain Chocolate Factory Customer Satisfaction (CSAT)
Rocky Mountain Chocolate Factory Customer Satisfaction (CSAT) Score
100 / 100
Rocky Mountain Chocolate Factory has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rocky Mountain Chocolate Factory Customer Satisfaction vs. Competitors
Compared to its competitors, Rocky Mountain Chocolate Factory's Customer Satisfaction score is rated right above See's Candies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rocky Mountain Chocolate Factory | 100% |
| See's Candies | 78% |
| Cold Stone Creamery | 71% |
| Keurig Green Mountain | 53% |
| The Cheesecake Factory | 45% |
| Del Frisco's Restaurant Group | 30% |
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Rocky Mountain Chocolate Factory Customer Service
5/5
Rocky Mountain Chocolate Factory has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Rocky Mountain Chocolate Factory's Customer Service
Address
265 TURNER DR, Durango, CO
Website
http://rockymountainchocolatefactory.com
Phone Number
+1 (970) 259-0554
Rocky Mountain Chocolate Factory Customer Service vs. Competitors
Compared to its competitors, Rocky Mountain Chocolate Factory's Customer Service score is rated right above See's Candies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rocky Mountain Chocolate Factory | 5/5 |
| See's Candies | 4/5 |
| Cold Stone Creamery | 3.5/5 |
| Keurig Green Mountain | 3.1/5 |
| The Cheesecake Factory | 2.6/5 |
| Del Frisco's Restaurant Group | 2.2/5 |
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