-20
NPS
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RSI
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About RSI's Brand
Streamlining government operations and improving citizen services through the delivery of transformative technologies. Among its major competitors, RSI is ranked in 4th place for NPS while Hotelogix is 1st, and Fast Enterprises is 2nd.
Brand at a Glance
83%
Customer Loyalty
3/5
Product Quality
2.8/5
Pricing
2.8/5
Customer Service
RSI Ranking
- #4 / 4 of its competitors
RSI NPS
RSI's Net Promoter Score (NPS) is a -20 with 40% Promoters, 0% Passives, and 60% Detractors. Net Promoter Score tracks whether RSI's customers would recommend using the product based on a scale of -100 to 100.
RSI Overall NPS
| 40% | Promoters |
|---|---|
| 0% | Passives |
| 60% | Detractors |
RSI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Jan 2022 0 | Jan 2022 | 0 |
Feb 2022 33 | Feb 2022 | 33 |
Sep 2022 0 | Sep 2022 | 0 |
Jan 2023 -20 | Jan 2023 | -20 |
How Other Brands Compare
RSI is ranked #4 for NPS among its competitors. Hotelogix and Fast Enterprises come in first and second, with Robert Half coming in at third.
RSI |  Robert Half |  Hotelogix |  Fast Enterprises | |
| Global Ranking | #- | #695 | #- | #- |
| NPS | -20 | 15 | 61 | 18 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $8.98B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RSI NPS vs. Competitors
Compared to its competitors, RSI's NPS is rated right above PrincetonOne, and is preceded by Least Fixed.
| COMPANY | NPS Score | |
|---|---|---|
| Hotelogix | 61 |
| Fast Enterprises | 18 |
| Robert Half | 15 |
 | Least Fixed | N/A |
| RSI | -20 |
 | PrincetonOne | -34 |
RSI Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of RSI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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RSI Customer Loyalty vs. Competitors
Compared to its competitors, RSI's Customer Loyalty score is rated right above PrincetonOne, and is preceded by Fast Enterprises.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fast Enterprises | 83% |
| RSI | 83% |
| PrincetonOne | 68% |
| Robert Half | 67% |
| Hotelogix | N/A |
| Least Fixed | N/A |
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RSI Product Quality
3/5
RSI has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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RSI Product Information
RSI’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://rsidelivers.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
RSI Product Quality vs. Competitors
Compared to its competitors, RSI's Product Quality score is rated right above PrincetonOne, and is preceded by Robert Half.
| COMPANY | Product Quality Score | |
|---|---|---|
| Hotelogix | 4/5 |
| Fast Enterprises | 4/5 |
| Robert Half | 3/5 |
| RSI | 3/5 |
| PrincetonOne | 2.6/5 |
| Least Fixed | N/A |
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RSI Pricing
RSI ROI & Value For Money
2.8/5
RSI has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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RSI Pricing vs. Competitors
Compared to its competitors, RSI's ROI score is rated right above PrincetonOne, and is preceded by Robert Half.
| COMPANY | Pricing Score | |
|---|---|---|
| Hotelogix | 4.2/5 |
| Fast Enterprises | 3.7/5 |
| Robert Half | 3.1/5 |
| RSI | 2.8/5 |
| PrincetonOne | 2.7/5 |
| Least Fixed | N/A |
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RSI Customer Satisfaction (CSAT)
RSI Customer Satisfaction (CSAT) Score
60 / 100
RSI has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RSI Customer Satisfaction vs. Competitors
Compared to its competitors, RSI's Customer Satisfaction score is rated right above Robert Half, and is preceded by Fast Enterprises.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PrincetonOne | 100% |
| Fast Enterprises | 67% |
| RSI | 60% |
| Robert Half | 53% |
| Hotelogix | 0% |
| Least Fixed | 0% |
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RSI Customer Service
2.8/5
RSI has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About RSI's Customer Service
Address
New York City, NY
Website
http://rsidelivers.com/
RSI Customer Service vs. Competitors
Compared to its competitors, RSI's Customer Service score is rated right above PrincetonOne, and is preceded by Robert Half.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fast Enterprises | 3.8/5 |
| Hotelogix | 3.7/5 |
| Robert Half | 3.2/5 |
| RSI | 2.8/5 |
| PrincetonOne | 2.7/5 |
| Least Fixed | N/A |
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RSI as an Employer
Consumer vs. Employees
RSI scored a -20 for Net Promoter Score and a 18 for Employee Net Promoter Score. NPS gauges how likely a customer of RSI would recommend the brand to a friend. ENPS measures how likely RSI employees would recommend working at RSI to a friend.
Net Promoter Score
-20
NPS Score
| 40% | Promoters |
|---|---|
| 0% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
18
eNPS Score
| 56% | Promoters |
|---|---|
| 6% | Passive |
| 38% | Detractors |
