18
NPS
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Fast Enterprises
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About Fast Enterprises' Brand
Fast Enterprises (FAST) provides software and information technology consulting services for government agencies. Much of the work at FAST happens on our client sites as part of the product implementation, where our software provides the public with essential services. Among its major competitors, Fast Enterprises is ranked in 6th place for NPS while Tata Consulting Engineers is 1st, and SAP is 2nd.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Fast Enterprises Ranking
- #4 / 4 of its competitors
Fast Enterprises NPS
Fast Enterprises's Net Promoter Score (NPS) is a 18 with 50% Promoters, 18% Passives, and 32% Detractors. Net Promoter Score tracks whether Fast Enterprises's customers would recommend using the product based on a scale of -100 to 100.
Fast Enterprises Overall NPS
| 50% | Promoters |
|---|---|
| 18% | Passives |
| 32% | Detractors |
Fast Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 20 | Nov 2022 | 20 |
Dec 2022 18 | Dec 2022 | 18 |
Mar 2023 25 | Mar 2023 | 25 |
May 2023 30 | May 2023 | 30 |
Jun 2023 29 | Jun 2023 | 29 |
Jul 2023 25 | Jul 2023 | 25 |
Sep 2023 18 | Sep 2023 | 18 |
Jan 2024 11 | Jan 2024 | 11 |
Jun 2024 16 | Jun 2024 | 16 |
Jul 2024 20 | Jul 2024 | 20 |
Aug 2024 24 | Aug 2024 | 24 |
Jun 2025 19 | Jun 2025 | 19 |
How Other Brands Compare
Fast Enterprises is ranked #4 for NPS among its competitors. Deloitte (US) and IBM come in first and second, with Accenture coming in at third.
Fast Enterprises |  IBM |  Accenture |  Deloitte (US) | |
| Global Ranking | #- | #106 | #124 | #154 |
| NPS | 18 | 26 | 20 | 27 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $119.05B | $168.12B | $4.87B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fast Enterprises NPS by Gender
Fast Enterprises's NPS was rated 57 by Male customers on Comparably.
Male
57
Fast Enterprises's NPS was rated 57 by Male customers on Comparably.
71%
Promoters
15%
Passives
14%
Detractors
Female
N/A
Fast Enterprises's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fast Enterprises NPS by Age
Fast Enterprises's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Fast Enterprises NPS by Usage
Fast Enterprises's NPS was rated 0 points by customers who have used Fast Enterprises's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Fast Enterprises NPS vs. Competitors
Compared to its competitors, Fast Enterprises's NPS is rated right above Infosys, and is preceded by Accenture.
| COMPANY | NPS Score | |
|---|---|---|
 | Tata Consulting Engineers | 100 |
 | SAP | 34 |
| Deloitte (US) | 27 |
| IBM | 26 |
| Accenture | 20 |
| Fast Enterprises | 18 |
 | Infosys | 15 |
 | Capgemini | 15 |
 | Oracle | 11 |
 | INTRASOFT | N/A |
 | RSI | -20 |
Fast Enterprises Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Fast Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fast Enterprises Customer Loyalty Score by Gender
Fast Enterprises's Customer Loyalty score was rated 87 by Male customers on Comparably.
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Male
87%
Yes
Female
N/A
Yes
Fast Enterprises Customer Loyalty Score by Age
Fast Enterprises's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fast Enterprises.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 40% | 18-25 | 40% |
41-45 100% | 41-45 | 100% |
Fast Enterprises Customer Loyalty Score by Usage
Fast Enterprises's Customer Loyalty score was rated 70% by customers who have used Fast Enterprises's products/services for Less than 1 Year.
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Fast Enterprises Customer Loyalty vs. Competitors
Compared to its competitors, Fast Enterprises's Customer Loyalty score is rated right above RSI, and is preceded by Tata Consulting Engineers.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Tata Consulting Engineers | 100% |
| Fast Enterprises | 83% |
| RSI | 83% |
| Infosys | 82% |
| SAP | 80% |
| IBM | 79% |
| Capgemini | 77% |
| Deloitte (US) | 72% |
| Oracle | 72% |
| Accenture | 71% |
| INTRASOFT | N/A |
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Fast Enterprises Product Quality
4/5
Fast Enterprises has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Fast Enterprises Product Information
Fast Enterprises’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Quick Insights into Fast Enterprises Product Quality
Fast Enterprises's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers ages 18-25.
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Ranked Fast Enterprises Product Quality the Highest
Ranked Fast Enterprises Product Quality the Lowest
Fast Enterprises Product Quality Score by Gender
Fast Enterprises's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Fast Enterprises Product Quality Score by Age
Fast Enterprises's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Fast Enterprises.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
41-45 4.6 | 41-45 | 4.6 |
Fast Enterprises Product Quality Score by Usage
Fast Enterprises's Product Quality score was rated 3.8 stars by customers who have used Fast Enterprises's products/services for Less than 1 Year.
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Fast Enterprises Product Quality vs. Competitors
Compared to its competitors, Fast Enterprises's Product Quality score is rated right above Deloitte (US), and is preceded by SAP.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata Consulting Engineers | 5/5 |
| SAP | 4.1/5 |
| Fast Enterprises | 4/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.8/5 |
| Accenture | 3.7/5 |
| Infosys | 3.7/5 |
| Capgemini | 3.7/5 |
| Oracle | 3.7/5 |
| RSI | 3/5 |
| INTRASOFT | N/A |
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Fast Enterprises Pricing
Fast Enterprises ROI & Value For Money
3.7/5
Fast Enterprises has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Quick Insights into Fast Enterprises ROI
Fast Enterprises's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 18-25.
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Ranked Fast Enterprises ROI the Highest
Ranked Fast Enterprises ROI the Lowest
Fast Enterprises ROI Score by Gender
Fast Enterprises's ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
Fast Enterprises ROI Score by Age
Fast Enterprises's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fast Enterprises.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
41-45 4.1 | 41-45 | 4.1 |
Fast Enterprises ROI Score by Usage
Fast Enterprises's ROI score was rated 3.3 stars by customers who have used Fast Enterprises's products/services for Less than 1 Year.
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Fast Enterprises Pricing vs. Competitors
Compared to its competitors, Fast Enterprises's ROI score is rated right above Infosys, and is preceded by Capgemini.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata Consulting Engineers | 5/5 |
| SAP | 3.9/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.8/5 |
| Capgemini | 3.8/5 |
| Fast Enterprises | 3.7/5 |
| Infosys | 3.7/5 |
| Oracle | 3.7/5 |
| Accenture | 3.6/5 |
| RSI | 2.8/5 |
| INTRASOFT | N/A |
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Fast Enterprises Customer Satisfaction (CSAT)
Fast Enterprises Customer Satisfaction (CSAT) Score
67 / 100
Fast Enterprises has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fast Enterprises Customer Satisfaction
Fast Enterprises's Customer Satisfaction score was rated highest by customers ages 41-45.
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Ranked Fast Enterprises Customer Satisfaction the Highest
Fast Enterprises Customer Satisfaction Score by Gender
Fast Enterprises's Customer Satisfaction score was rated 100 by Male customers on Comparably.
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100 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Fast Enterprises Customer Satisfaction Score by Age
Fast Enterprises's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Fast Enterprises Customer Satisfaction vs. Competitors
Compared to its competitors, Fast Enterprises's Customer Satisfaction score is rated right above Oracle, and is preceded by Capgemini.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata Consulting Engineers | 100% |
| SAP | 82% |
| Infosys | 77% |
| IBM | 76% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| Capgemini | 69% |
| Fast Enterprises | 67% |
| Oracle | 67% |
| RSI | 60% |
| INTRASOFT | 0% |
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Fast Enterprises Customer Service
3.8/5
Fast Enterprises has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Fast Enterprises's Customer Service
Address
7229 S Alton Way, Denver, CO 80112
Website
https://www.fastenterprises.com/
Phone Number
303-770-3700
Fast Enterprises's Social Links
Quick Insights into Fast Enterprises Customer Service
Fast Enterprises's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers ages 18-25.
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Ranked Fast Enterprises Customer Service the Highest
Ranked Fast Enterprises Customer Service the Lowest
Fast Enterprises Customer Service Score by Gender
Fast Enterprises's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Fast Enterprises.
Male
4/5
Female
N/A
Fast Enterprises Customer Service Score by Age
Fast Enterprises's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Fast Enterprises.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
41-45 4.1 | 41-45 | 4.1 |
Fast Enterprises Customer Service Score by Usage
Fast Enterprises's Customer Service score was rated 3.6 stars by customers who have used Fast Enterprises's products/services for Less than 1 Year.
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Fast Enterprises Customer Service vs. Competitors
Compared to its competitors, Fast Enterprises's Customer Service score is rated right above Infosys, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata Consulting Engineers | 5/5 |
| SAP | 4/5 |
| Deloitte (US) | 3.9/5 |
| IBM | 3.9/5 |
| Accenture | 3.8/5 |
| Fast Enterprises | 3.8/5 |
| Infosys | 3.8/5 |
| Capgemini | 3.8/5 |
| Oracle | 3.6/5 |
| RSI | 2.8/5 |
| INTRASOFT | N/A |
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Fast Enterprises as an Employer
4.5/5
Fast Enterprises has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Fast Enterprises scored a 18 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Fast Enterprises would recommend the brand to a friend. ENPS measures how likely Fast Enterprises employees would recommend working at Fast Enterprises to a friend.
Net Promoter Score
18
NPS Score
| 50% | Promoters |
|---|---|
| 18% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 57% | Promoters |
|---|---|
| 32% | Passive |
| 11% | Detractors |
