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NPS
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Software Advice
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About Software Advice's Brand
Software reviews and comparisons Among its major competitors, Software Advice is ranked in 5th place for NPS while Pipedrive is 1st, and TechnologyAdvice is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2/5
Customer Service
Software Advice Ranking
- #4 / 4 of its competitors
Software Advice NPS
Software Advice's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Software Advice's customers would recommend using the product based on a scale of -100 to 100.
Software Advice Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Software Advice NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Aug 2024 0 | Aug 2024 | 0 |
How Other Brands Compare
Software Advice is ranked #4 for NPS among its competitors. Pipedrive and TechnologyAdvice come in first and second, with TechTarget coming in at third.
Software Advice |  Pipedrive |  TechTarget |  TechnologyAdvice | |
| Global Ranking | #- | #895 | #- | #- |
| NPS | 0 | 48 | 10 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $300.00M | $2.57B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Software Advice NPS vs. Competitors
Compared to its competitors, Software Advice's NPS is rated right above Qlective, and is preceded by G2.
| COMPANY | NPS Score | |
|---|---|---|
| Pipedrive | 48 |
| TechnologyAdvice | 20 |
| TechTarget | 10 |
 | G2 | 5 |
| Software Advice | 0 |
 | Qlective | N/A |
 | roundCorner | N/A |
 | ConsumerAffairs | -60 |
Software Advice Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Software Advice users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Software Advice Customer Loyalty vs. Competitors
Compared to its competitors, Software Advice's Customer Loyalty score is rated right above Qlective, and is preceded by ConsumerAffairs.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Pipedrive | 84% |
| TechnologyAdvice | 83% |
| G2 | 67% |
| TechTarget | 55% |
| ConsumerAffairs | 38% |
| Software Advice | 10% |
| Qlective | N/A |
| roundCorner | N/A |
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Software Advice Product Quality
2.5/5
Software Advice has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Software Advice Product Information
Software Advice’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Small Business Services
Software Advice Product Quality vs. Competitors
Compared to its competitors, Software Advice's Product Quality score is rated right above ConsumerAffairs, and is preceded by G2.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pipedrive | 4.2/5 |
| TechTarget | 3.7/5 |
| TechnologyAdvice | 3.5/5 |
| G2 | 3.5/5 |
| Software Advice | 2.5/5 |
| ConsumerAffairs | 2.5/5 |
| Qlective | N/A |
| roundCorner | N/A |
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Software Advice Pricing
Software Advice ROI & Value For Money
2.5/5
Software Advice has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Software Advice Pricing vs. Competitors
Compared to its competitors, Software Advice's ROI score is rated right above Qlective, and is preceded by ConsumerAffairs.
| COMPANY | Pricing Score | |
|---|---|---|
| Pipedrive | 4.2/5 |
| TechnologyAdvice | 3.6/5 |
| TechTarget | 3.6/5 |
| G2 | 3.4/5 |
| ConsumerAffairs | 2.6/5 |
| Software Advice | 2.5/5 |
| Qlective | N/A |
| roundCorner | N/A |
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Software Advice Customer Satisfaction (CSAT)
Software Advice Customer Satisfaction (CSAT) Score
100 / 100
Software Advice has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Software Advice Customer Satisfaction vs. Competitors
Compared to its competitors, Software Advice's Customer Satisfaction score is rated right above Pipedrive.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Software Advice | 100% |
| Pipedrive | 82% |
| G2 | 69% |
| TechTarget | 55% |
| ConsumerAffairs | 33% |
| TechnologyAdvice | 25% |
| Qlective | 0% |
| roundCorner | 0% |
Unlock Software Advice Customer Satisfaction vs. Competitors Data
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Software Advice Customer Service
2/5
Software Advice has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Software Advice's Customer Service
Address
200 Academy Dr, Suite 120, Austin, TX
Website
http://www.softwareadvice.com
Phone Number
512-364-0130
Software Advice Customer Service vs. Competitors
Compared to its competitors, Software Advice's Customer Service score is rated right above Qlective, and is preceded by ConsumerAffairs.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pipedrive | 4.1/5 |
| TechTarget | 3.7/5 |
| TechnologyAdvice | 3.6/5 |
| G2 | 3.3/5 |
| ConsumerAffairs | 2.5/5 |
| Software Advice | 2/5 |
| Qlective | N/A |
| roundCorner | N/A |
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Software Advice as an Employer
4.1/5
Software Advice has a 4.1/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Software Advice scored a 0 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Software Advice would recommend the brand to a friend. ENPS measures how likely Software Advice employees would recommend working at Software Advice to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 29% | Promoters |
|---|---|
| 57% | Passive |
| 14% | Detractors |
