-100
NPS
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Sopheon
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About Sopheon's Brand
Sopheon is an international provider of software and services for product life cycle management. Among its major competitors, Sopheon is ranked in 7th place for NPS while Intertek Alchemy is 1st, and SAP is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Sopheon Ranking
- #4 / 4 of its competitors
Sopheon NPS
Sopheon's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sopheon's customers would recommend using the product based on a scale of -100 to 100.
Sopheon Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sopheon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 -100 | Sep 2023 | -100 |
How Other Brands Compare
Sopheon is ranked #4 for NPS among its competitors. Intertek Alchemy and SAP come in first and second, with Planview coming in at third.
Sopheon |  SAP |  Planview |  Intertek Alchemy | |
| Global Ranking | #- | #185 | #- | #- |
| NPS | -100 | 34 | -28 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $154.48B | $23.31B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sopheon NPS vs. Competitors
Compared to its competitors, Sopheon's NPS is rated right below CA Technologies.
| COMPANY | NPS Score | |
|---|---|---|
| Intertek Alchemy | 100 |
| SAP | 34 |
 | Planisware | 20 |
 | Sword Group | N/A |
 | InRhythm | -17 |
| Planview | -28 |
 | CA Technologies | -33 |
| Sopheon | -100 |
Sopheon Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sopheon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sopheon Customer Loyalty vs. Competitors
Compared to its competitors, Sopheon's Customer Loyalty score is rated right above Intertek Alchemy.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sopheon | 100% |
| Intertek Alchemy | 83% |
| Planview | 82% |
| SAP | 80% |
| Planisware | 73% |
| CA Technologies | 69% |
| InRhythm | 68% |
| Sword Group | N/A |
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Sopheon Product Quality
2.5/5
Sopheon has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Sopheon Product Information
Sopheon’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.sopheon.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Sopheon Product Quality vs. Competitors
Compared to its competitors, Sopheon's Product Quality score is rated right above Sword Group, and is preceded by CA Technologies.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAP | 4.1/5 |
| Intertek Alchemy | 4/5 |
| Planview | 3.6/5 |
| Planisware | 3.4/5 |
| InRhythm | 3.4/5 |
| CA Technologies | 3.4/5 |
| Sopheon | 2.5/5 |
| Sword Group | N/A |
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Sopheon Pricing
Sopheon ROI & Value For Money
2.5/5
Sopheon has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Sopheon Pricing vs. Competitors
Compared to its competitors, Sopheon's ROI score is rated right above Sword Group, and is preceded by Planview.
| COMPANY | Pricing Score | |
|---|---|---|
| Intertek Alchemy | 4.1/5 |
| SAP | 3.9/5 |
| Planisware | 3.5/5 |
| CA Technologies | 3.5/5 |
| InRhythm | 3.5/5 |
| Planview | 3.3/5 |
| Sopheon | 2.5/5 |
| Sword Group | N/A |
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Sopheon Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sopheon Customer Satisfaction vs. Competitors
Compared to its competitors, Sopheon's Customer Satisfaction score is rated right above Sword Group, and is preceded by CA Technologies.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Intertek Alchemy | 100% |
| SAP | 82% |
| Planisware | 80% |
| Planview | 80% |
| InRhythm | 33% |
| CA Technologies | 20% |
| Sopheon | 0% |
| Sword Group | 0% |
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Sopheon Customer Service
2.5/5
Sopheon has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Sopheon's Customer Service
Address
3050 Metro Drive, Bloomington, MN
Website
http://www.sopheon.com
Phone Number
+44 1483 685735
Sopheon Customer Service vs. Competitors
Compared to its competitors, Sopheon's Customer Service score is rated right above Sword Group, and is preceded by InRhythm.
| COMPANY | Customer Service Score | |
|---|---|---|
| Intertek Alchemy | 4.1/5 |
| SAP | 4/5 |
| Planview | 3.6/5 |
| Planisware | 3.5/5 |
| CA Technologies | 3.5/5 |
| InRhythm | 3.5/5 |
| Sopheon | 2.5/5 |
| Sword Group | N/A |
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Sopheon as an Employer
3.5/5
Sopheon has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Sopheon scored a -100 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Sopheon would recommend the brand to a friend. ENPS measures how likely Sopheon employees would recommend working at Sopheon to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 44% | Promoters |
|---|---|
| 23% | Passive |
| 33% | Detractors |
