21
NPS
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SS&C Technologies
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About SS&C Technologies' Brand
SS&C is a global provider of investment and financial software-enabled services and software focused exclusively on the global financial Among its major competitors, SS&C Technologies is ranked in 1st place for NPS while BNY Mellon is 2nd, and State Street is 3rd.Their current market cap is $18.30B
Brand at a Glance
75%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
SS&C Technologies Ranking
- #1 / 4 of its competitors
SS&C Technologies NPS
SS&C Technologies's Net Promoter Score (NPS) is a 21 with 50% Promoters, 21% Passives, and 29% Detractors. Net Promoter Score tracks whether SS&C Technologies's customers would recommend using the product based on a scale of -100 to 100.
SS&C Technologies Overall NPS
| 50% | Promoters |
|---|---|
| 21% | Passives |
| 29% | Detractors |
SS&C Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 26 | Jul 2023 | 26 |
Aug 2023 28 | Aug 2023 | 28 |
Sep 2023 25 | Sep 2023 | 25 |
Oct 2023 23 | Oct 2023 | 23 |
Mar 2024 25 | Mar 2024 | 25 |
Apr 2024 22 | Apr 2024 | 22 |
Jun 2024 19 | Jun 2024 | 19 |
Jul 2024 21 | Jul 2024 | 21 |
Aug 2024 19 | Aug 2024 | 19 |
Sep 2024 21 | Sep 2024 | 21 |
Oct 2024 21 | Oct 2024 | 21 |
Sep 2025 21 | Sep 2025 | 21 |
How Other Brands Compare
SS&C Technologies is ranked first for NPS among its competitors. BNY Mellon and State Street come in second and third, with Fiserv coming in at #4. Among those competitors, it is the lowest valued company behind Fiserv.
SS&C Technologies |  Fiserv |  BNY Mellon |  State Street | |
| Global Ranking | #- | #319 | #- | #- |
| NPS | 21 | -12 | 13 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $18.30B | $74.66B | $42.36B | $25.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SS&C Technologies NPS by Gender
Male customers rated SS&C Technologies's NPS 42 points higher than Female customers.
Male
-9
SS&C Technologies's NPS was rated -9 by Male customers on Comparably.
27%
Promoters
37%
Passives
36%
Detractors
Female
-51
SS&C Technologies's NPS was rated -51 by Female customers on Comparably.
16%
Promoters
17%
Passives
67%
Detractors
SS&C Technologies NPS by Ethnicity
SS&C Technologies's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
African American/Black -25 | African American/Black | -25 |
Other -75 | Other | -75 |
SS&C Technologies NPS by Age
SS&C Technologies's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
SS&C Technologies NPS by Usage
SS&C Technologies's NPS was rated the highest by customers who have used SS&C Technologies's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -25 | Less than 1 Year | -25 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
Over 10 Years -34 | Over 10 Years | -34 |
SS&C Technologies NPS vs. Competitors
Compared to its competitors, SS&C Technologies's NPS is rated right above BNY Mellon.
| COMPANY | NPS Score | |
|---|---|---|
| SS&C Technologies | 21 |
| BNY Mellon | 13 |
| State Street | 6 |
 | Grove | N/A |
 | Capshare | N/A |
| Fiserv | -12 |
 | Fidessa | -25 |
 | DST Systems | -51 |
SS&C Technologies Customer Reviews
Out of the 2 SS&C Technologies customer reviews 0 were positive and 2 were constructive. SS&C Technologies customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
SS&C Technologies Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of SS&C Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SS&C Technologies Customer Loyalty Score by Gender
Male customers rated SS&C Technologies's Customer Loyalty score 14% higher than Female customers.
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Male
84%
Yes
Female
70%
Yes
SS&C Technologies Customer Loyalty Score by Ethnicity
SS&C Technologies's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of SS&C Technologies.
87
out of 100
Caucasian
55
out of 100
African American/Black
78
out of 100
Other
SS&C Technologies Customer Loyalty Score by Age
SS&C Technologies's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 40% | 31-35 | 40% |
36-40 70% | 36-40 | 70% |
51-55 100% | 51-55 | 100% |
56-60 100% | 56-60 | 100% |
SS&C Technologies Customer Loyalty Score by Usage
SS&C Technologies's Customer Loyalty score was rated the highest by customers who have used SS&C Technologies's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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SS&C Technologies Customer Loyalty Score by Industry
SS&C Technologies's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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SS&C Technologies Customer Loyalty vs. Competitors
Compared to its competitors, SS&C Technologies's Customer Loyalty score is rated right above Fidessa, and is preceded by Fiserv.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| BNY Mellon | 78% |
| Fiserv | 76% |
| SS&C Technologies | 75% |
| Fidessa | 69% |
| State Street | 67% |
| DST Systems | 53% |
| Grove | N/A |
| Capshare | N/A |
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SS&C Technologies Product Quality
3.6/5
SS&C Technologies has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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SS&C Technologies Product Information
SS&C Technologies’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated SS&C Technologies's product the highest. Reviewers from the Accounting industry rated SS&C Technologies the lowest at 2.9.
- Website
- http://www.ssctech.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
SaaS
Quick Insights into SS&C Technologies Product Quality
SS&C Technologies's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 51-55.
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Ranked SS&C Technologies Product Quality the Highest
Ranked SS&C Technologies Product Quality the Lowest
SS&C Technologies Product Quality Score by Gender
Male customers rated SS&C Technologies's Product Quality score 1.3 stars higher than Female customers.
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Male
3.4/5
Female
2.1/5
SS&C Technologies Product Quality Score by Ethnicity
SS&C Technologies's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 2.1 | African American/Black | 2.1 |
Other 1.9 | Other | 1.9 |
SS&C Technologies Product Quality Score by Age
SS&C Technologies's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 2.6 | 31-35 | 2.6 |
36-40 3 | 36-40 | 3 |
51-55 1.8 | 51-55 | 1.8 |
56-60 2 | 56-60 | 2 |
SS&C Technologies Product Quality Score by Usage
SS&C Technologies's Product Quality score was rated the highest by customers who have used SS&C Technologies's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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SS&C Technologies Product Quality Score by Industry
SS&C Technologies's Product Quality score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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SS&C Technologies Product Quality vs. Competitors
Compared to its competitors, SS&C Technologies's Product Quality score is rated right above Fidessa, and is preceded by BNY Mellon.
| COMPANY | Product Quality Score | |
|---|---|---|
| BNY Mellon | 3.8/5 |
| SS&C Technologies | 3.6/5 |
| Fidessa | 3.3/5 |
| Fiserv | 3.3/5 |
| State Street | 3.2/5 |
| DST Systems | 2.5/5 |
| Grove | N/A |
| Capshare | N/A |
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SS&C Technologies Pricing
SS&C Technologies ROI & Value For Money
3.6/5
SS&C Technologies has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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SS&C Technologies Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Accounting industry think that they had the lowest ROI from SS&C Technologies.
Quick Insights into SS&C Technologies ROI
SS&C Technologies's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 56-60.
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Ranked SS&C Technologies ROI the Highest
Ranked SS&C Technologies ROI the Lowest
SS&C Technologies ROI Score by Gender
Male customers rated SS&C Technologies's ROI score 0.7 stars higher than Female customers.
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Male
3.6/5
Female
2.9/5
SS&C Technologies ROI Score by Ethnicity
SS&C Technologies's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 2.4 | Other | 2.4 |
SS&C Technologies ROI Score by Age
SS&C Technologies's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 4 | 31-35 | 4 |
36-40 2.8 | 36-40 | 2.8 |
51-55 2.3 | 51-55 | 2.3 |
56-60 2.1 | 56-60 | 2.1 |
SS&C Technologies ROI Score by Usage
SS&C Technologies's ROI score was rated the highest by customers who have used SS&C Technologies's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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SS&C Technologies ROI Score by Industry
SS&C Technologies's ROI score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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SS&C Technologies Pricing vs. Competitors
Compared to its competitors, SS&C Technologies's ROI score is rated right above Fidessa, and is preceded by BNY Mellon.
| COMPANY | Pricing Score | |
|---|---|---|
| BNY Mellon | 3.7/5 |
| SS&C Technologies | 3.6/5 |
| Fidessa | 3.5/5 |
| State Street | 3.3/5 |
| Fiserv | 2.9/5 |
| DST Systems | 2.9/5 |
| Grove | N/A |
| Capshare | N/A |
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SS&C Technologies Customer Satisfaction (CSAT)
SS&C Technologies Customer Satisfaction (CSAT) Score
62 / 100
SS&C Technologies has an overall Customer Satisfaction score of 62 rated by its users and customers.
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Very Satisfied
42%
Satisfied
20%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
2%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into SS&C Technologies Customer Satisfaction
SS&C Technologies's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers who have used SS&C Technologies's products/services for Over 10 Years.
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Ranked SS&C Technologies Customer Satisfaction the Highest
Ranked SS&C Technologies Customer Satisfaction the Lowest
SS&C Technologies Customer Satisfaction Score by Gender
Female customers rated SS&C Technologies's Customer Satisfaction score 11 points higher than Male customers.
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56 / 100
MaleVery Satisfied | 12% | |
|---|---|---|
Satisfied | 44% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 0% | |
Very Dissatisfied | 22% |
67 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
SS&C Technologies Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
SS&C Technologies' Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
0%
Satisfied
34%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
SS&C Technologies' Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
SS&C Technologies' Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
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50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
SS&C Technologies Customer Satisfaction Score by Age
SS&C Technologies's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% | |||||||||||||||
| 36-40 | 34% | |||||||||||||||
| 51-55 | 34% |
SS&C Technologies Customer Satisfaction Score by Usage
SS&C Technologies's Customer Satisfaction score was rated the highest by customers who have used SS&C Technologies's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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SS&C Technologies Customer Satisfaction Score by Industry
SS&C Technologies's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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}SS&C Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, SS&C Technologies's Customer Satisfaction score is rated right above DST Systems, and is preceded by State Street.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fidessa | 100% |
| BNY Mellon | 80% |
| State Street | 72% |
| SS&C Technologies | 62% |
| DST Systems | 50% |
| Fiserv | 48% |
| Grove | 0% |
| Capshare | 0% |
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SS&C Technologies Customer Service
3.7/5
SS&C Technologies has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About SS&C Technologies's Customer Service
Address
Windsor, CT
Website
http://www.ssctech.com
Phone Number
860-298-4500
Quick Insights into SS&C Technologies Customer Service
SS&C Technologies's Customer Service score was rated highest by customers who have used SS&C Technologies's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked SS&C Technologies Customer Service the Highest
Ranked SS&C Technologies Customer Service the Lowest
SS&C Technologies Customer Service Score by Gender
Male customers rated SS&C Technologies's Customer Service score 1.2 stars higher than Female customers.
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Male
3.8/5
Female
2.6/5
SS&C Technologies Customer Service Score by Ethnicity
SS&C Technologies's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.5 | Caucasian | 3.5 |
African American/Black 3 | African American/Black | 3 |
Other 2 | Other | 2 |
SS&C Technologies Customer Service Score by Age
SS&C Technologies's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 3.8 | 31-35 | 3.8 |
36-40 3.6 | 36-40 | 3.6 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2 | 56-60 | 2 |
SS&C Technologies Customer Service Score by Usage
SS&C Technologies's Customer Service score was rated the highest by customers who have used SS&C Technologies's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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SS&C Technologies Customer Service Score by Industry
SS&C Technologies's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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SS&C Technologies Customer Service vs. Competitors
Compared to its competitors, SS&C Technologies's Customer Service score is rated right above State Street, and is preceded by BNY Mellon.
| COMPANY | Customer Service Score | |
|---|---|---|
| BNY Mellon | 3.9/5 |
| SS&C Technologies | 3.7/5 |
| State Street | 3.4/5 |
| Fidessa | 3.3/5 |
| Fiserv | 3.1/5 |
| DST Systems | 2.5/5 |
| Grove | N/A |
| Capshare | N/A |
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SS&C Technologies as an Employer
3.4/5
SS&C Technologies has a 3.4/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
SS&C Technologies scored a 21 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of SS&C Technologies would recommend the brand to a friend. ENPS measures how likely SS&C Technologies employees would recommend working at SS&C Technologies to a friend.
Net Promoter Score
21
NPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 36% | Promoters |
|---|---|
| 17% | Passive |
| 47% | Detractors |
