Stash NPS & Customer Reviews

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Stash

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Stash

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About Stash's Brand

Stash is the industry-leading subscription platform empowering middle-class Americans to invest and build wealth. Stash’s plans—starting at just $1 a month—provide easy and affordable access to a suite of products including investing, banking, education, and advice. Stash is one of the fastest-growing financial technology companies in the U.S. with more than 6 million customers. Among its major competitors, Stash is ranked in 5th place for NPS while Betterment is 1st, and Robinhood is 2nd.

Brand at a Glance

92%

Customer Loyalty

2.1/5

Product Quality

2.3/5

Pricing

2.1/5

Customer Service

Stash Ranking

^#4 / 4 of its competitors

Stash NPS

Stash's Net Promoter Score (NPS) is a -24 with 38% Promoters, 0% Passives, and 62% Detractors. Net Promoter Score tracks whether Stash's customers would recommend using the product based on a scale of -100 to 100.

Stash Overall NPS

-24

NPS

38%	Promoters
0%	Passives
62%	Detractors

Stash NPS Trend

-100

-50

100

Summary	Date	Score
Oct 2021 33	Oct 2021	33
Dec 2021 25	Dec 2021	25
Apr 2022 9	Apr 2022	9
Dec 2022 7	Dec 2022	7
Jan 2023 13	Jan 2023	13
Feb 2023 5	Feb 2023	5
Mar 2023 -5	Mar 2023	-5
Apr 2023 -5	Apr 2023	-5
May 2023 -13	May 2023	-13
Jun 2023 -17	Jun 2023	-17
Aug 2023 -20	Aug 2023	-20
Aug 2024 -23	Aug 2024	-23

How Other Brands Compare

Stash is ranked #4 for NPS among its competitors. Betterment and Robinhood come in first and second, with Fidelity Investments coming in at third.

	Stash	Fidelity Investments	Robinhood	Betterment
Global Ranking	#-	#162	#403	#830
NPS	-24	8	18	38
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	-	$11.88B	$8.00B	$800.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Stash NPS by Gender

Male customers rated Stash's NPS 50 points higher than Female customers.

Male

Stash's NPS was rated by Male customers on Comparably.

50%

Promoters

Passives

50%

Detractors

Female

-50

Stash's NPS was rated -50 by Female customers on Comparably.

25%

Promoters

Passives

75%

Detractors

Stash NPS by Ethnicity

Stash's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -46	Caucasian	-46
Other -50	Other	-50

Stash NPS by Age

Stash's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

56-60

17%

83%

66+

50%

Stash NPS by Usage

Stash's NPS was rated the highest by customers who have used Stash's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -34	1 to 2 Years	-34
2 to 5 Years -26	2 to 5 Years	-26
5 to 10 Years -42	5 to 10 Years	-42

Stash NPS vs. Competitors

Compared to its competitors, Stash's NPS is rated right above Chime, and is preceded by Fidelity Investments.

COMPANY		NPS Score
	Betterment	38
	Robinhood	18
	Wealthfront	10
	Fidelity Investments	8
	Stash	-24
	Chime	-39
	Redington	-100

Stash Customer Loyalty

92%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

92% of Stash users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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92%

Stash Customer Loyalty Score by Gender

Female customers rated Stash's Customer Loyalty score 7% higher than Male customers.

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Male

93%

Yes

Female

100%

Yes

Stash Customer Loyalty Score by Ethnicity

Stash's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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100

out of 100

Caucasian

out of 100

Other

Stash Customer Loyalty Score by Age

Stash's Customer Loyalty score was rated 100% by customers ages 56-60 and customers ages 66+ on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
56-60 100%	56-60	100%
66+ 100%	66+	100%

Stash Customer Loyalty Score by Usage

Stash's Customer Loyalty score was rated the highest by customers who have used Stash's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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1 to 2 Years	100%
2 to 5 Years	89%
5 to 10 Years	100%

Stash Customer Loyalty Score by Industry

Stash's Customer Loyalty score was rated 100% by Business and Consumer Services industry customers.

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Business and Consumer Services	100%

Stash Customer Loyalty vs. Competitors

Compared to its competitors, Stash's Customer Loyalty score is rated right above Fidelity Investments, and is preceded by Redington.

COMPANY		Customer Loyalty Score
	Redington	100%
	Stash	92%
	Fidelity Investments	83%
	Chime	82%
	Wealthfront	77%
	Betterment	76%
	Robinhood	71%

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Stash Product Quality

2.1/5

Stash has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.

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Stash Product Information

Stash’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Stash's product the highest.

Website: https://www.stash.com/

Company Size: 201-500 Employees

Industry

Tech

FinTech

Quick Insights into Stash Product Quality

Stash's Product Quality score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by Caucasian customers.

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Ranked Stash Product Quality the Highest

Business and Consumer Services	3.5
66+	2.7
Male	2.6

Ranked Stash Product Quality the Lowest

Female	1.6
56-60	1.5
Caucasian	1.5

Stash Product Quality Score by Gender

Male customers rated Stash's Product Quality score 1 stars higher than Female customers.

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Male

2.6/5

Female

1.6/5

Stash Product Quality Score by Ethnicity

Stash's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 1.9	Other	1.9

Stash Product Quality Score by Age

Stash's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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Summary	Age	Score
56-60 1.5	56-60	1.5
66+ 2.7	66+	2.7

Stash Product Quality Score by Usage

Stash's Product Quality score was rated the highest by customers who have used Stash's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	2
2 to 5 Years	2.2
5 to 10 Years	1.6

Stash Product Quality Score by Industry

Stash's Product Quality score was rated 3.5 stars by Business and Consumer Services industry customers.

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Business and Consumer Services	3.5

Stash Product Quality vs. Competitors

Compared to its competitors, Stash's Product Quality score is rated right above Redington, and is preceded by Chime.

COMPANY		Product Quality Score
	Betterment	3.9/5
	Wealthfront	3.6/5
	Robinhood	3.6/5
	Fidelity Investments	3.4/5
	Chime	2.2/5
	Stash	2.1/5
	Redington	N/A

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Stash Pricing

Stash ROI & Value For Money

2.3/5

Stash has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.

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Stash Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry.

Quick Insights into Stash ROI

Stash's ROI score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by Other customers.

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Ranked Stash ROI the Highest

Business and Consumer Services	3.5
Male	2.7
1 to 2 Years	2.6

Ranked Stash ROI the Lowest

Female	1.9
5 to 10 Years	1.7
Other	1.7

Stash ROI Score by Gender

Male customers rated Stash's ROI score 0.8 stars higher than Female customers.

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Male

2.7/5

Female

1.9/5

Stash ROI Score by Ethnicity

Stash's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.8	Caucasian	1.8
Other 1.7	Other	1.7

Stash ROI Score by Age

Stash's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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Summary	Age	Score
56-60 1.9	56-60	1.9
66+ 2.5	66+	2.5

Stash ROI Score by Usage

Stash's ROI score was rated the highest by customers who have used Stash's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	2.6
2 to 5 Years	2.2
5 to 10 Years	1.7

Stash ROI Score by Industry

Stash's ROI score was rated 3.5 stars by Business and Consumer Services industry customers.

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Business and Consumer Services	3.5

Stash Pricing vs. Competitors

Compared to its competitors, Stash's ROI score is rated right above Chime, and is preceded by Fidelity Investments.

COMPANY		Pricing Score
	Betterment	3.8/5
	Wealthfront	3.7/5
	Robinhood	3.6/5
	Redington	3.5/5
	Fidelity Investments	3.4/5
	Stash	2.3/5
	Chime	2.1/5

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Stash Customer Satisfaction (CSAT)

Stash Customer Satisfaction (CSAT) Score

35 / 100

Stash has an overall Customer Satisfaction score of 35 rated by its users and customers.

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Very Satisfied	25%
Satisfied	10%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	10%
Very Dissatisfied	55%

Very Satisfied

25%

Satisfied

10%

Neither Satisfied nor Dissatisfied

Dissatisfied

10%

Very Dissatisfied

55%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Stash Customer Satisfaction

Stash's Customer Satisfaction score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by customers ages 56-60.

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Ranked Stash Customer Satisfaction the Highest

Business and Consumer Services	67%
66+	50%
Male	45%

Ranked Stash Customer Satisfaction the Lowest

Female	25%
Other	25%
56-60	17%

Stash Customer Satisfaction Score by Gender

Male customers rated Stash's Customer Satisfaction score 20 points higher than Female customers.

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45 / 100

Male

	Very Satisfied	36%
	Satisfied	9%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	9%
	Very Dissatisfied	46%

25 / 100

Female

	Very Satisfied	13%
	Satisfied	12%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	75%

Stash Customer Satisfaction Score by Ethnicity

Caucasian
27%
Other
25%

CSAT according to Caucasian

Stash's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.

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27 / 100

Very Satisfied	18%
Satisfied	9%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	73%

Very Satisfied

18%

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

73%

CSAT according to Other

Stash's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.

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25 / 100

Very Satisfied	0%
Satisfied	25%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	25%
Very Dissatisfied	50%

Very Satisfied

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

25%

Very Dissatisfied

50%

Stash Customer Satisfaction Score by Age

Stash's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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100

Breakdown

Age

Score

56-60

17%

66+

50%

Stash Customer Satisfaction Score by Usage

Stash's Customer Satisfaction score was rated the highest by customers who have used Stash's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	33
2 to 5 Years	33
5 to 10 Years	28

Stash Customer Satisfaction Score by Industry

Stash's Customer Satisfaction score was rated 67 points by Business and Consumer Services industry customers.

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Business and Consumer Services	67

Stash Customer Satisfaction vs. Competitors

Compared to its competitors, Stash's Customer Satisfaction score is rated right above Chime, and is preceded by Fidelity Investments.

COMPANY		Customer Satisfaction (CSAT) Score
	Redington	100%
	Betterment	87%
	Robinhood	71%
	Wealthfront	69%
	Fidelity Investments	58%
	Stash	35%
	Chime	22%

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Stash Customer Service

2.1/5

Stash has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.

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About Stash's Customer Service

Address

450 Park Ave S, New York City, NY 10022

Website

https://www.stash.com/

Stash's Social Links

Quick Insights into Stash Customer Service

Stash's Customer Service score was rated highest by customers from the Business and Consumer Services industry, and rated lowest by Other customers.

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Ranked Stash Customer Service the Highest

Business and Consumer Services	3.5
Male	2.6
66+	2.2

Ranked Stash Customer Service the Lowest

56-60	1.5
Female	1.5
Other	1.5

Stash Customer Service Score by Gender

Male customers rated Stash's Customer Service score 1.1 stars higher than Female customers.

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Male

2.6/5

Female

1.5/5

Stash Customer Service Score by Ethnicity

Stash's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.6	Caucasian	1.6
Other 1.5	Other	1.5

Stash Customer Service Score by Age

Stash's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
56-60 1.5	56-60	1.5
66+ 2.2	66+	2.2

Stash Customer Service Score by Usage

Stash's Customer Service score was rated the highest by customers who have used Stash's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	1.6
2 to 5 Years	2.1
5 to 10 Years	1.5

Stash Customer Service Score by Industry

Stash's Customer Service score was rated 3.5 stars by Business and Consumer Services industry customers.

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Business and Consumer Services	3.5

Stash Customer Service vs. Competitors

Compared to its competitors, Stash's Customer Service score is rated right above Chime, and is preceded by Fidelity Investments.

COMPANY		Customer Service Score
	Betterment	4/5
	Redington	4/5
	Wealthfront	3.5/5
	Robinhood	3.4/5
	Fidelity Investments	3.3/5
	Stash	2.1/5
	Chime	2/5

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Stash as an Employer

4.9/5

Stash has a 4.9/5 stars for its overall company culture rated by their employees

top

CEO of Stash

Brandon Krieg

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Stash scored a -24 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of Stash would recommend the brand to a friend. ENPS measures how likely Stash employees would recommend working at Stash to a friend.

Net Promoter Score

-24

NPS Score

38%	Promoters
0%	Passive
62%	Detractors

Employee Net Promoter Score

eNPS Score

83%	Promoters
13%	Passive
4%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail